eReplacementParts.com
Reviews and Complaints

I recently had an experience with ereplacementparts.com that left me feeling frustrated and disappointed. I ordered a part for my grill over a month ago, and was initially told that the part was in stock and would be shipped out promptly. However, after not receiving a shipping confirmation email, I decided to reach out to the company to inquire about the status of my order.

To my surprise, I was informed that the part was actually a special order item that would need to be obtained from the manufacturer. I was told that it would take 7-12 business days for ereplacementparts to receive the part, and then an additional amount of time for it to be shipped to me. I continued to follow up with the company over the course of the next month, sending emails and making phone calls in an attempt to get an update on my order.

Unfortunately, each time I reached out to the company, I was met with the same response - that the part had not yet arrived in their warehouse, and that I would simply need to continue waiting. I even spoke with a manager named Becky, who was incredibly rude and dismissive of my concerns. She told me that special order items could take up to 20 days to arrive, despite the fact that the website had initially stated a much shorter timeframe.

Feeling frustrated and at a loss for what to do, I asked to speak with a different manager. After waiting for 15 minutes, I was finally able to speak with Rob, who promised to look into the delay and get back to me. However, 9 days later, I had to call him back myself, only to be told that he had not yet had a chance to investigate the issue.

Overall, my experience with ereplacementparts.com was extremely disappointing. While I understand that delays can happen, I was frustrated by the lack of communication and the dismissive attitude of some of the staff members I spoke with. I would caution others to be wary of ordering from this company, and to be prepared for potential delays and difficulties if they do choose to do so.

I recently placed an order on 7/3 for some head caps for my weed eater from eReplacementParts (ereplacementparts.com). Unfortunately, when the parts arrived, I noticed that they came with someone else's part and order number printed on the paper for a Makita sander. I was quite disappointed and immediately sent three emails to the company about the problem, but I received no response.

Feeling frustrated, I decided to call their customer service department to get some help. However, the customer service agent I spoke to was quite snotty and unhelpful. I explained the situation and asked for a label to ship back the wrong part, but I was told that I had to pay for the shipping myself. I was not happy about this, so I insisted on getting a return authorization for the parts I was supposed to receive but did not get. The agent promised to refund my money, but I had to pay again to get the correct parts sent to me.

To my dismay, I never received any confirmation that my new order was being processed or that it had even been received. I was quite worried and decided to call their customer service department again. This time, I spoke to a man who was much nicer and more helpful. He informed me that the refund had never been requested, but he promised to take care of it for me. He also said that he would send me a label to return the wrong parts.

After a while, the label finally showed up, and I sent back the wrong parts. I am now waiting to see if the correct parts will show up in a week or if I will receive my refund from them. I am hoping that everything will work out this time.

Overall, I am quite disappointed with the customer service I received from eReplacementParts. The woman I spoke to was not very helpful, and it took multiple phone calls to get the issue resolved. However, the man I spoke to was much nicer and more helpful. I think that if they had just answered their emails or done it right on the first phone call, all of this could have been avoided.

I gotta say, I'm pretty disappointed with this website. I thought I'd give it a try, but it's definitely my first and last time using it.

So, I ordered this little Kohler valve for $51, which seemed like a good deal. But then, the shipping cost was a whopping $46! I mean, I'm in Puerto Rico, which is covered by USPS, so why was the shipping so expensive? It just doesn't make sense to me.

Then, to make matters worse, there wasn't even a picture of the item on their webpage. I had to guess if it would fit based on a rough drawing. And when it finally arrived, it didn't fit at all! So, I emailed them asking for a return authorization, but I never got a response.

I decided to call their customer service number, but they told me that since it was an "international" order, it wasn't in their system. They gave me a number to call, but it turned out to be "not in service." I tried calling their customer service number again, but no one answered. The recording said that all returns had to go through their website.

So, I logged into my account to try and find my order, but it wasn't there. I even tried using my email and order number to look it up, but it was nowhere to be found. It's like my order has become a ghost order, and they just don't seem to care about international customers at all.

Honestly, this has been the worst online shopping experience I've had in a long time. I wouldn't recommend this website to anyone.

I recently made a purchase on ereplacementparts.com for a set of three Heater Tents for my Charbroil Grill on 6/6/19. Unfortunately, when I received the tents, I discovered that they were not the correct size. I immediately reached out to customer service via email to request a return. They responded promptly and assured me that they would send me a prepaid label to return the items. However, I never received the separate email with the labels as promised.

I continued to go back and forth with customer service via email, requesting that they send the labels as they had promised. They said they would 're-send' the labels, but I still did not receive them. Finally, they recommended that they send the labels via US Mail. I was told that it would cost me $5.50 for the prepaid labels, which would be deducted from my refund. I agreed to this, but I still did not receive the labels.

After waiting for some time, I emailed customer service again to inquire about the labels. This time, I received a different response, indicating that I was solely responsible for the return cost. This was frustrating, as it had already been three weeks since I made the order, and their policy states that items must be returned within 45 days of purchase.

Despite this, I will be mailing the items back tomorrow. However, I am disappointed with the service I received from ereplacementparts.com. I would not trust them with my business again, as they failed to follow through on their promises and caused unnecessary delays and frustration. I have kept copies of all the emails sent and received as proof that they promised to send the prepaid labels (at a cost) and failed to do so.

So, I recently ordered some parts from eReplacementParts and I gotta say, it was a bit of a rollercoaster ride. At first, I got an email saying that they didn't have enough stock to fulfill my order, but that was okay since I wasn't in a rush to get the parts. Then, a few days later, I got two emails back to back saying that I had requested a return and that my refund had been issued. The thing is, I hadn't even received my order yet, let alone requested a return!

I tried to get in touch with them through email, Facebook, and messenger, but it took a while for them to respond. When they finally did, they said that my parts were in transit but hadn't been delivered yet. After the weekend, I finally received a package from them, but it wasn't my order. It was an order that someone from Hawaii had placed!

I contacted them again and let them know how frustrated I was with their incompetence. They didn't even bother responding. I guess they're too embarrassed to admit that they made a mistake. They blamed it all on COVID, but I don't think that's a valid excuse for being so careless with their business.

Honestly, I wouldn't recommend eReplacementParts to anyone. If you're looking for reliable and efficient service, look elsewhere.

So, my husband and I decided to give ereplacementparts.com a try when we needed a replacement part for our air compressor. We were excited to receive our package in the mail fairly quickly, but our excitement quickly turned to disappointment when we realized they had mailed us the wrong part. The packing had two different labels on it, one with the item name and number we purchased and the other with the name and item number that was actually in the package. (See photo) We tried calling every number and extension they provided, only to get a recording recommending that we email them instead.

We did just that, but we were disappointed to receive a quick reply of a generic response to follow instructions to return the item from the website. Now, that's all well and good if the part didn't fit or if we had ordered the wrong part, but the company sent us the wrong part. In order to return the part, $5.95 will come out of our refund to cover the shipping. Again, if we had messed up, we would be okay with that. But they messed up, and they should pay for shipping and send us the correct part.

If only we could actually speak with someone, then maybe this could be explained and resolved. But instead, it feels like we're dealing with a ghost business that's just taking our money and providing no customer service. The picture in the package is what we received. The picture with the ereplacement.com watermark across it is what we ordered and should have received.

Overall, we were disappointed with our experience with ereplacementparts.com. We understand that mistakes happen, but the lack of customer service and the fact that we have to pay for their mistake is frustrating. We hope that they can improve their customer service and take responsibility for their mistakes in the future.

I recently made a purchase from eReplacementParts for a part for my gas grill. Unfortunately, it took almost a month for the item to arrive and when it finally did, it was damaged. I tried calling the company several times over the course of a few weeks, but was unable to reach a representative as I kept getting stuck in their phone mail system. I also sent several emails, but only received a standard reply and no response from a customer service representative.

The item was damaged during shipment, which was not surprising given the poor packaging it was shipped in. The website and phone mail instructions only directed me to their website, but the only solution offered was to return the item, for which they wanted to charge me shipping again. I had already paid almost $10 for shipping on the original order, and having to pay for shipping again to return the item and order a replacement was unacceptable. It's especially frustrating when many other companies offer free shipping.

Their excuse for the lack of customer service was COVID-19, but I feel like this is just an exploitation of the situation. I understand that the pandemic has caused disruptions, but it's not an excuse for poor customer service.

Overall, I'm disappointed with my experience with eReplacementParts. I wish I could give them zero stars, as I feel like they're ripping me off.

I was on the hunt for some parts and had a question that I needed answered. I was pleased to receive a quick response, but unfortunately it wasn't super helpful. Despite this, I decided to take the plunge and place my order as I needed these parts to get an essential tool in my shop up and running. The order stated a lead time of 1 to 2 weeks, which seemed reasonable to me.

However, after 2 weeks had passed, I still hadn't heard anything about my order. I decided to send a message to inquire about the status of my order. Once again, I received a quick response, but to my dismay, I found out that one of the items I had ordered was discontinued. I was surprised that I wasn't informed of this immediately, but I was pleased with how quickly and correctly the situation was handled. The item was removed from my order with my consent, and I was refunded the cost.

I opted to have the order sent through USPS, which was the cheapest option available to me. However, it was still way more expensive than the actual parts in the order. According to the shipping option I chose, it would take 1 to 3 weeks for my order to arrive. I received a tracking number, but it took a couple of days and another email from me to get updates on the shipment. The shipment is now out of USPS territory and supposedly somewhere in my country, but I haven't received ANY updates on its status for days now.

I understand that there may be delays due to the current state of the world with the Corona virus shutdowns and whatnot, but I still hope that my order will arrive soon. I need that tool operational and I'm getting antsy waiting for it to arrive. All in all, my experience with eReplacementParts has been a bit of a mixed bag. While I appreciate the quick responses to my inquiries, I wish that I had been informed about the discontinued item sooner. Additionally, the lack of updates on my shipment is a bit frustrating. However, I am hopeful that my order will arrive soon and that I can finally get my tool up and running.

My Honda generator failed during the pandemic, and I needed a replacement part for the defective throttle control. I found eReplacementParts online and ordered the part from their "partner" iGlobal since I am from Canada. The part was small, less than an inch in diameter, but it cost me a whopping $132.00. The shipping fee was also quite high at $71.00, and I had to pay an additional $45 for prepaid tax and duty. Despite the high cost, I was desperate and paid a total of $249.

To my surprise, I was forced to pay taxes again to take possession of my package. This was unacceptable since I had already prepaid for duty and tax. I tried to contact eReplacementParts, but my email was not accepted through their servers. I then emailed iGlobal and copied eReplacementParts, hoping for a quick resolution.

I was disappointed when I did not receive a response from either company. I decided to give them two business days to respond and refund me; otherwise, I would file a complaint with BBB and write negative reviews on all social media platforms. I was also planning to ask for a refund through Paypal and file a formal complaint to have both companies excluded from their platform.

I was frustrated with the situation since I felt like I was being scammed during a crisis. I believe that profiteering during a pandemic is unacceptable and unethical. I was disappointed with iGlobal and eReplacementParts for their lack of response and their profiteering during a crisis.

However, I did receive a refund of $45.30 from iGlobal for the prepaid tax and duty. While I appreciate the refund, I still believe that the situation could have been handled better. I hope that both companies will learn from this experience and improve their customer service and pricing policies.

We was in need of some new cooking grids for our grill, so we went on ereplacementparts.com and ordered them on April 25, 2020. They charged our credit card right away, which was fine by us. The website said that the items were in stock and ready to go, so we was surprised when we saw that the estimated ship date was May 27. But, we figured that with everything going on in the world right now, we would just have to be patient and wait it out.

May 27 came and went, and we didn't hear anything from them. We was starting to get a little worried, but we still had hope that our order would arrive soon. Finally, on June 23, we got a notification that our order was on its way. We was so excited! But, when we opened the package, we saw that it was someone else's order. It was a brake cable that was supposed to go to a customer in Pennsylvania. We live in Michigan, so we knew that something was definitely wrong.

We tried to call customer service the next day, but we heard a recording that said they couldn't take phone calls at this time because of the pandemic. We was a little frustrated, but we understood. So, we went on the website like they advised, and we saw that the only way to communicate with them was through the website. We left two messages over the past two weeks, but we haven't heard anything back from them.

We gave them $162.09 of our hard-earned money, and we have nothing to show for it. We don't have our parts, and we don't have any way to resolve the situation because this company doesn't believe in customer service. We're really frustrated and we feel like we've been scammed. We don't want anyone else to fall victim to this unprincipled company.

I placed an order to this company on August 11,2022 for a spindle for a riding lawn mower. Supposely it was shipped by them on August 12,2022. I chose economy shipping with a delivery time frame of 4-8 business days I have been tracking the shipment and it has been to at least 25 different places in the United States. This company is blaming the shipping on why I have not recieved this At this point I dont trust this company because they have been of no help to help me get my item. It is now almost a month dealing with this. I am a disabled veteran and want my item and this situation resolved in a timely matter. Order number is [protected] Tracking number61290980866633006949 Thank you for your help.

Daniel Taylor

I ordered some parts and paid for ground shipping FedEx three to four days guaranteed after 4 days FedEx says the company didn't ship the package your company says they ship the package and there's nothing else I can be done they have no concern for the customer customer service didn't care at all about losing a customer is a lousy company that absolutely only cares about the money and since they have so many customers they can afford to treat the if you like crap

I ordered a part on 8/1/20 and the money was taken from my bank account on 8/3/20. The confirmation I received, after ordering the part, stated the part would be shipped in 9-15 days. On 8/24/20, I did not receive the part so I called the number on the website. The number had a message stating to use the website to inquire on the status due to the high volume of calls. I sent an email on 8/24/20. Due to the times we are currently in and the confirmation I received stating "Your inquiry was sent. We will get back to you soon." I waited awhile. It is now 9/3/20, and no response to my email, no part received. I decided to "cancel" my order and when I click on the link "cancel order" next to my order on the website it told me an email was sent with instructions. I received the email and did what it told me. I clicked "cancel item" and it brought me to a screen to enter my email and order number and I clicked "Open order". It brought me to the same screen to cancel it. I'm going in circles and cannot get any resolve. At this point, I want a full refund.

I ordered parts for a saw and eReplacementParts.com sent a wrong part. The incorrect part was in an open packet and was labeled as the correct part.

I called the company the same day I received the wrong parts. They said I could pay an extra $20 in shipping and have the part in time to start my project or wait a week or more to get it.

The next day, I called again to get a shipping label to return all their merchandise. That guy sent me a shipping label and processed a refund for about 20% of the original purchase price.

The parts were returned in the original packaging with the original packing slip/invoice and a short note instructing them to refund all my money. When eReplacementParts.com got the parts, they processed a second refund for about 30% of the purchase price.

Three strikes, you're out eReplacementParts.com.
You've had three chances to resolve your mistakes and have yet to do so. Muster enough honesty to admit you really screwed up and deserve a very bad review.

In the meantime, I'm going to continue to tell people not to do business with ignorant and dishonest people like eReplacementParts.com.

I purchased a 2013 Dodge Dart from the Ford dealership and my gear shift cable had to be replaced in 2016. Here it is 2019 that same part is on recall. I spoked to one of the representatives about what was going on with my car, the representative told me that part was on recall but the dealership is not able to fix it till October 1, 2019. This is my only transportation and I have to go to work as well as get my children to school. Is the dealership suppose to give me a rental being that the part is on recall and they can't fix it till October?

I ordered the following: 2 x Deck Belt Cover 42 (783-08510A-0637) which they later replied the parts were on back order and they could not give me a delivery date.

They sent me an email stating the following: :

"Most of the time, when a part is placed on backorder, it means the manufacturer ran out and has to make more, which means an extended wait time for the part in question. Like you, we have no control over when this will happen."

"This could take a couple weeks, a month, or longer."

Not the way to do business...

Viewed chainsaw replacement part, started order but never submitted for final purchase in shopping cart. They charged my credit card any way. When I called they said the did not have any order placed by me, ( gave them my phone number and email address as requested by them to look up the order )...yet my Discover card has a charge from them.
They were quite rude and told me to take it up with credit card.
This company is not someone I will ever do business with period.

$16.19

10/28/2016

I ordered parts online with this company. They sent me an order confirmation and charged my credit card. Then they sent me repeated emails demanding that I call them or confirm my phone number before they would ship my order. They obviously have a nice side business selling customer phone numbers to telemarketers. I canceled my order. If you value your privacy at all, don't do business with these people.

I purchased vacuum parts from the company www.ereplacementparts.com. To my surprise, these guys provided wrong parts. I contacted the agent and asked to change them. He agreed and didn’t tell me that there would be any problems. After 2 weeks I got only one email, where the seller excused and advised me to wait a little bit more time. How long should I wait and when I need to ask for my money back? Help me to solve this problem.