ERA Property Agent — Disappointment at service rendered by Property Agent
I am writing about the disappointment on the service provided by property agent
LEE HIANG KIAT (GEORGE LEE H K) L3010366A/R025014J
We got to know him when we decided to purchase the abovementioned flat .
He had told us that our existing agent could not co-broke this flat and that we have to take him as our agent in order to purchase it.
As such, we agreed on 0.88% of purchase price as agent commission.
After signing the OTP he mentioned that he would be on leave for two weeks.
Two weeks later, I contacted George to get him to arrange a timing with the house owner for us to go over to take some measurements for renovation works.
He told us the tenant was out of town and he claimed he will contact the tenant again once he is back so we waited another week but we never got a reply.
My husband then called to check and express our unhappiness but still, nothing was done, he kept saying the tenants were not in.
Eventually we decided to go up to the flat to arrange a timing with the tenants ourselves and we found them home but as for George, we still did not receive any reply or explanation.
While signing our OTP we opted to take up the HDB loan but recently we decided to switch to take a bank loan.
I made a check with HDB on the procedures and we were told that we should get our agent to write in to inform HDB about the switch.
We called George immediately to get him to write in for us, but his reply was "NOT NECESSARY"!!!
I told him we still wished for him to write in. One week later I sent a text message to him again to confirm whether he had written in but he did not reply.
Only after repeated messages did he reply " I'm writing in today OK"….