The complaint has been investigated and
resolved to the customer's satisfactionResolved Equitable Acceptance — ill informed information
resolved to the customer's satisfaction
I attended a bridal show in Evansville, IN and registered for all kinds of give-aways and prizes. I was phoned about two weeks after the event stating that I had been selected as a winner of a "free" trip, all I had to do was attend a cooking display show with my fiancé and pay for airfare, everything else was free. We attended the show and decided to purchase the beginner set of pots and pans from the show. Don't get me wrong, I still have the pots and pans and we use them everyday to cook with. I know that they are healthier and better to cook with. I really do enjoy the product. The problem is with the information Simplicity Bridals gave us. Their representative told us that the bridal promotion was 0% interest for one year, and after that one-year the payments would go up due to interest starting to accumulate. I take notes on everything, and did so that night, I know with everything in me that is what we were told at the showing. It is the only reason that we decided to purchase the set. When the bills from Equitable Acceptance began arriving every month in the mailbox there was a 24% interest being charged from day one. I quickly phoned both Simplicity Bride and Equitable Acceptance to report the issue. Both said, "Their representative would never promote such a deal, because they do not offer anything like that." I spent weeks phoning back and forth from both companies, offered to send the pots and pans back (they were still in the box) and even offered to pay them a re-stock fee just to not have that kind of interest on something. I was livid, and still get upset when I think about it. It has been almost 2 years since then, and I still am paying for the pots and pans. It has been next to impossible to catch up that kind of interest and it was not enough money to try to get a lawyer involved. I don’t believe that Simplicity should be allowed to be involved in such an industry. Brides and grooms both have high stress and wild emotions during the planning process and Simplicity is taking advantage of such an influential industry.