CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #522-541

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: false promise and misrepresentation.

jwsjks of Duarte, US

Jul 16, 2019 4:54 pm UTC

Resolved

Replied

I reserved a car online and received conformation [protected]. I took Uber to pick up
car and was told they were all sold out and I can wait in lobby for 4 to 6 hours to see
if any cars are returned. When I made the online reservation instead of sending a
conformation number should have sent a all sold out at this time. Simple..
I wasted 90 minutes and 2 Uber trips plus can to cancel important afternoon
appointments .. Unprofessional on all levels.. Unacceptable to lie and misrepresent
the truth that a car is available plus the disrespect of my time..
Also notified the Better Business Bureau of deceptive business practices. I could have rented from another company had I been told the truth that no cars are available. They prevented me from going somewhere else with their false reservation. Enterprise was deceitful purposely to keep me from going elsewhere
leaving me with a ruined day, lost income and cancelling important appointments..

July 16 11:45 am arrived for a 12 pm reservation..

Enterprise Rent-A-Car response

Aug 13, 2019 4:06 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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jwsjks, we'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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100%
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For users of TTY devices

+1 (866) 445-8284

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100%
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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 02, 2026
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