Entergy Arkansas
reviews and complaints

I had a freeze on my account, I thought Entergy checked this. My niece who has used my information several times to get things. She had a different address, a different email account and a different phone number but they still turned on her service anyway. I called to check on my account, they said what about your other account. I told them I don't have that account, I thought everything was straightened out. I get a letter from a collection agency, I called them, I told them what was going on. They also said don't worry about it. Then another collection agency called me, I told them this is not my bill this identity fraud. They said if you send in the police report with the fraud packet we will take it off your record. I call Entergy they said even if they take it off you still owe us. I said you turned on service with a different email account then I have. I was told she also has multiple emails account, I said she has a different address, maybe she has separate residences. I asked if I can't afford one why would I have two. If you thought they were both mines. Why didn't you send me a bill to my other address to let me know that I was late. If I paid the bill at one address why would I not pay the other one if it was my bill Now I am told I would have to pay this bill to get my service, I would have to get an agreement . I don't see why I should have to do anything, why not send the bill to that address. The bill is ***, now she calls herself ***. She could not have had a lease with my name, I have never lived at that address. If she has this, this is also a bogus lease The way I see it, you messed up, I want to know why I am being penalized for your mistake. You really should have called me, if someone has lost their wallet with their information in it, they should to jump through hoops for your mistake. I was also told, I could have moved from my original address, then why did you bill me at the other one. They had a very dumb answer fo

Despite multiple attempts, I cannot get my account unflagged to allow me to make my payments online. I have been an Entergy customer for decades with few complaints. In May I moved from Roland, Arkansas to Little Rock, Arkansas. I called Entergy before the move to have my account information switched to the new address. They said they found my "old" account and would make the appropriate changes. I had been on autopay for many months with no problem - it was connected to my current active checking bank account. When I got my next Entergy bill it had the usual instruction not to pay the bill because it would auto-draft on a certain day. No problem. The problem came when the next month's bill came and showed that the previous had not been paid and I now had a $30 fee for failure to pay last month, along with the new month's charges. I began looking for the problem and did find it. When they switched my new account and found my "old" account information, rather than using the previous account in Roland, which had been my address literally days earlier, they found an old account from 10 years ago when I had lived in Jonesboro, Arkansas and had been an Entergy customer there. So the account was trying to auto-draft a bank account that had been closed for nearly a decade. If they had switched the account information to the immediately previous account, all would be fine. I then switched the bank account information online and tried to then pay my bill and re-setup autopay only to discover that my account wasn't eligible for autopay. So I called the 1-800 number and spoke with a gentleman from Oklahoma explaining the problem. He told me that my account had been "flagged" for a bad payment with insufficient funds and that Entergy would not accept from me any checks or online bank payments. My only option was to use some local payment locations, or an online payment with a credit card through a third-party processor which, of course, costs me an extra $2.95 every payment for the "service". He said that he would put in a note to "unflag" my account so that I could once again set up autopay and get out of this cycle. It has now been two months and I still cannot pay my bills online or set up autopay. I also have a friend who works for Entergy locally and she tried to get me into contact with a local billing employee that could help, but they never responded to my inquiry. So I had to pay a $30 penalty for something that was not my fault, and I continue to pay an extra $2.95 every month to use their "service". It's beginning to feel like a scam.

My husband and I are overwhelmed with the incompetency and rudeness held by most of the employees we have come into contact with at Entergy, Arkansas. We have had multiple experiences with them in the last year and a half which have been unsatisfactory. The latest incidence deals with our attempt to have our power connected to our home. Our house burned to the ground in January. We began rebuilding and were ready for our electric to be connected in February . First, we called Entergy to get all the specifics and requirements of what we needed to do. They refused to tell us anything. We had to make an appointment for an engineer to come out and talk to us. He came out within a couple of days...just to tell us what could have been told over the phone. However, he was nice, thorough, and efficient. His name was *** He explained all the requirements. Once we met those requirements, we called him back to inspect. This was the week of February 26th. Once again, he was quick, thorough, and efficient. He told us he would put in a ticket and we would have power within 5-10 business days. We were scheduled for March 12th, but should have power by March 14th at the latest. When we did not have power by the 14th, so we called back. They told us it had been rescheduled to the 31st although no one had bothered to call us. They again did not show up on the 31st. We called the next day and asked to speak with a supervisor. The person we spoke with told us they would be there that day. They did not come. April 2, my husband called the first time at 9:30 am and ended up spending 4 ½ hours on the phone trying to talk to someone who would assist us. He was put on hold only to be hung up on three times. Please understand, my husband did not holler, curse at, nor get rude with anyone. He tried to be as nice as he could to get answers. Each time he called back, he was transferred from one person to the next over and over. No one there seemed to know what they were doing. On April 2nd he was told they did not have supervisors when he asked to speak to a supervisor. He was told our ticket was cancelled and they did not know why or when they would turn our power on. Entergy management appears to be scared of talking with their customers as they only have a number that takes you to the same clueless people. I work in the retail industry and the government wants to get involved when one large retailer group wants to buy another to prevent a monopoly. What about the monopoly of utilities? They can treat people however they choose because we have no recurse. We have no other company to go to. This is ridiculous. They need to be held to the highest standard of customer service. That is why they are there. I am asking for your assistance to contact Entergy to help us get our power on.

$250 DEPOSIT FROM 2017 HAS NEVER BEEN REFUNDED TO A SENIOR CITIZEN I'M A SENIOR CITIZEN ON A FIXED NCOME. IN OCT 2017 I MOVED TO ARKANSAS. I CALLED ENTERGY TO START SERVICE. I WAS NEVER TOLD ABOUT A DEPOSIT. YOUR PEOPLE ARE WELL TRAINED TO SCAM. I RECEIVED MY FIRST BILL AND PAID IT. THE NEXT BILL SHOWED A MANDATORY DEPOSIT OF $250. I CALLED AND WAS TOLD I HAD TO PAY IT OR LOSE MY SERVICE. IF I HAD MY PREVIOUS UTILITY COMPANY SEND A LETTER OF CREDIT, THE DEPOSIT MIGHT BE FORGIVEN. I DID THAT. ENTERGY DENIED THE LETTER OF CREDIT. THEY HAVE THEIR OWN CREDIT SCORING WHICH IS A SCAM. i LIVED IN MY OTHER HOUSE FOR 17 YRS WITH NO LATE PAYMENTS. THE LETTER STATED THE ACCOUNT WAS UP TO DATE FROM 2011. ENTERGY DIDN'T SAY THEY HAD TO GIVE EVERY PAYMENT DATE, ANOTHER SNEAKEY SCAM. I COULD NOT HAVE PURCHASED A HOUSE WITH THE SCORE THEY GAVE ME. THEY WOULDNT SAY HOW THEY SCORE, IT'S THEIR SECRET. SOME OF THEIR LITTLE HINTS WERE LACK OF REVOLVING ACCOUNTS WHICH IS NONE OF THEIR BUSINESS, I PAY WITH CASH. HOW MANY BANKCARDS I HAVE IS NONE OF THEIR BUSINESS. OH, I CLOSED THE ACCOUNT OF WHERE I MOVED FROM SO THE BIG DING WAS A CLOSED ACCOUNT. HOW MANY PEOPLE MOVE AND LEAVE THEIR PREVIOUS ACCOUNT OPEN. ENTERGY DOESN'T GET THAT, THEY USE THAT AS AN EXCUSE TO SAY YOU ARE A BAD PERSON. I HAVE CALLED SO MANY TIMES OVER THE YEARS, I'M EXHAUSTED. NO SENIOR CITIZEN SHOULD HAVE TO GO THROUGH WHAT ENTERGY PUTS THEM THROUGH. CUSTOMER SERVICE IS HORRIBLE. READ ANY REVIEWS AND IT'S ALL THE SAME. ENTERGY DOESN'T CARE ABOUT ANYONE. IF THEY EVER ANSWER THE PHONE, THEY ARE RUDE AND HANG UP ON YOU. AND THEY STILL GET PAID. WHEN I DID REACH A CUSTOMER SERVICE AGENT, I WAS LAUGHED AT AND WAS TOLD YOU'LL NEVER SEE YOUR MONEY AGAIN. WHEN YOU DIE ENTERGY WILL GIVE YOUR ESTATE WHAT THEY THINK IT SHOULD GET BACK WHICH WILL BE NOTHING OR YOU COULD OWE. I SENT AN EMAIL DEMANDING MY $250 DEPOSIT. THE REPLY WAS, YOU HAVE TO MAKE 12 CONSECUTIVE PAYMENTS ON TIME AND THE REFUND WILL BE ON THE 13TH PAYMENT. OF COURSE THAT'S A LIE BUT THEY MAKE IT SOUND GOOD. FROM THE END OF 2017 TO THE END OF 2018 I WAS A COUPLE OF DAYS LATE ON ONE MONTH. I'M OFFENDED I'M BEING TREATED LIKE A WELFARE LOOSER. I'M A SENIOR CITIZEN ON A FIXED INCOME. IF MY MONEY DOESN'T COME IN A DAY OR TWO AFTER THE PAYMENT, A SENIOR SHOULDN'T BE PUNISHED. NOW I FEEL LIKE I WILL PAY WHEN I FEEL LIKE IT. ENTERGY LIES AND WILL NEVER RETURN MY MONEY. THAT WAS MONEY THAT WAS NOT IN MY SPENDING BUDGET IN 2017 AND DURING THIS TIME OF COVID CRISIS, IT WOULD BE A BIG HELP TO ME. AND THE SO CALLED INTEREST SINCE 2017 IS $2.64? THE WORST BANK IN THE WORLD HAS BETTER INTEREST RATES THAN THAT. AND THE $2.95 FOR PAYING ONLINE. IF THERE IS ANYPLACE THAT DOESN'T CHARGE A FEE, WHAT SENIOR CITIZEN IS GOING TO GO INTO A PUBLIC PLACE TO PAY A BILL. I DO BELIEVE I RECEIVED A LETTER FROM SOME FRAUD AT ENTERGY SAYING THERE WOULDN'T BE A FEE FOR ONLINE PAYMENTS. ANOTHER ENTERGY LIE. I HAVE BEEN CHARGED $2.95 EVERY MONTH. HOW MUCH MORE DOES THIS TRILLION DOLLAR COMPANY WANT TO SQUEEZE OUT OF A SENIOR CITIZEN. YOU ARE A DISGRACE!

There's a problem since they installed a new meter that continues to give the wrong readings but I can not get anyone out to my home to look/fix it. Let me start by saying in June, July, August, September, and October we received bills that were only around $25 each. Each month I called and reported that something wasn't right so they needed to come out and fix or look at our meter. I was told each month over and over that the reading was right but, it was obviously not. Call after call same thing then suddenly we received this bill in December that covered use from November that was extremely high so I called in to try to find out if this was covering usage from the previous months and I was told NO, that the bill was only for the usage used the last month. There's obviously a problem with the readings they are getting from our meter so something is not right. We want to pay our bills but since they installed these new meters there has been nothing but problems here with the readings they are getting. We received the first high bill mailed on December 1 with a balance shown of $734.90. Our bill amount should've been around $200 not $734.90. As you can see this is extremely higher than the normal expected. When talking with Entergy I was told that this was abnormally showing an extreme use of power by kwh used. I was told that in a matter of 30 days we had used 8102kwh which did show there was a problem and that she would be sending someone out to look at the meter and find out what was wrong. We never had anyone come out to our home to check anything. My wife does not work so she was looking for them each day. Instead of anyone coming out to work or look at our meter we received a letter stating that the previous bill had been estimated because of a problem they had encountered not allowing them to read the meter but upon reading the meter (no one was here physically to read it) they had discovered now that the estimated reading was incorrect and they added another 1320kwh making the total even higher at $879.53. So I called back again asking for someone to just come look at our meter. No one showed up again, and I received an email stating that we now owe $1063.76. We also have a second meter that has absolutely nothing hooked up to it for any use that we have received a bill on that as well showing we used 1198kwh account number XXXXXXXX. This has NOTHING at all hooked to it so it should be nothing but a basic charge. There's a huge problem with Entergy not only with us but many of my friends as well here locally. Most homes have only gone up right at 200 each but our home has gone up over $600! I'm sorry but as a company that provides service to customers there should be someone that can come out to our home when anything like this arises and explain how a 1404 square foot home could possibly be using energy like this! There's no way this reading is right but we are getting nowhere trying to work this out with the company in anyway. Can you please help us with this? We are more than willing to pay what we owe but this is far from being correct! In the 5 years that we have been in this home we have never had a bill or usage anything at all close to this. Something is wrong and we just need the company to do their job. I need someone to schedule a time to come to my home when I am off work that I can talk with and they can service this meter. Is this too much to ask?

Trying to get service established for elderly parents. No consistent information has been given. We have been trying to get power established for elderly parents since 11/6. One phone call said an engineer couldn't come out because they couldn't find the address. A follow-up phone call (on the same day) got another agent, who took down the information and said an engineer would call within 24 hours to schedule a site visit. No call was received, so we followed up with Entergy on 11/11 and were told the ticket was on hold because they were waiting on a permit from us (from the water department) before an engineer would come out. Called water department, but they were closed for Veteran's Day. In the meantime, an engineer called and scheduled a visit. So, no permit required (which made sense since we we're in the county). Engineer visited, marked where a pole was to be set and told my dad that they had up to 15 business days to come set a pole, but it would likely be sooner. In the meantime, an electrician said Entergy would expect us to have a pole set before they came out, but the engineer said nothing along those lines, so we were back to calling Entergy for information. Once again, we were told the ticket was on hold waiting on us to say we were ready for service, but no one could answer whether we had to set a pole or Entergy set the pole. Even my dad got in on calling this time and after being transferred around, was told he'd be called back with specific information on what exactly he had to do and what Entergy would do. That call back never came, but in the meantime, through asking around and talking to the electrician, we determined that we were responsible for the pole at the house, but that Entergy was responsible for the pole at the street (wasn't one close enough to the new residence/construction from which to run power). Entergy did not tell us that. So, the electrician worked quickly to put up a pole and everything required for Entergy to establish service. We called Entergy to report we were ready for service on Friday, 11/20. I was told that it would be 3 business days, which matched what it said on-line in the establishing service for new construction. The electrician said he would be available on Wednesday, 11/25 to connect power to the house if Entergy got their part done by Wednesday (the 3rd business day). I called Entergy on Monday, 11/23 and was told that a construction ticket had been opened and had a date of 12/9 on it, but that it would likely be sooner than that. I inquired about the 3 business days I had been told, but his explanation didn't make sense to me. I decided I'd just call back to see what the next person said (because it's always different). In the meantime, my dad called the engineer back to see if he could give us any guidance and got a recording that the engineer no longer serviced our area. That was 11/24. I called on 11/25 and actually talked to the same rep I talked to on Friday that opened the ticket for service (in 3 business days). She said the ticket to engineering had been closed with no explanation of why or what had been done. She had requested in Friday's ticket that we be called with scheduling information, but no calls were received. So, she opened yet another ticket with engineering to inquire. My dad just got a call saying that a ticket had been opened with a completion date of 12/15 - 12/16. What happened to 3 days? What happened to 12/9? And, now 12/15? Getting service established is preventing them from having their home completed, so they can move in. Each day's delay is a very big deal when you're 84 years and without a home.