The complaint has been investigated and
resolved to the customer's satisfactionResolved Energetix — Terrible company
resolved to the customer's satisfaction
We are a retired couple living on a small pension and Social Security. We received a phone call from Energetix last year stating that we were $1000.00 behind on our budget plan. When asked how could this happen, the answer was not forthcoming but they would set up a budget plan that would pay for the deficit and keep our current billing up to date. We accepted that, not really wishing to fight them.
Last week we received another call from Energetix saying we were now $2000.00 behind in our budget plan. When asked how this could happen, we were told not to dwell in the past, what is done, is done and that we should concentrate on the present. Well, the present involves a payment of more than double what we are paying now for two years and doesn't include what further changes in their estimating might occur.
We are angry, frustrated and are bound and determined not to pay this as we can no longer trust them or afford them. Lie to us once, shame on you, lie to us twice, shame on us. We never had a problem with RG&E and that was for 23 years, but the three years with this company will make our budget cry and us with it.
These professionals are supposed to be able to determine, within a reasonable amount, what your budget plan will be and, if there is a problem, it is their responsibility to forewarn their customers of a problem. Obviously their estimating is not valid and they did not forewarn us at all in these two years. When asked why not, the answer was, you are dealing with the past again and we need to get over that and onto the present and future. But the mistakes were yours not ours, why should we be responsible for them? Well, you should be keeping track of where you stand by yourself. And where do I find this information? On the back of page six on your RG&E bill. Where? Page 6. Why didn't you tell me this last year? No answer. We trusted you to be right this time but you succeeded in doubling our deficit. If you have had the patience to try and read your 6 page RG&E bill, I doubt if many of you would find the information about the Energetix budget plan as there is information about the RG&E budget plans first but they have nothing to do with this.
I finally asked to speak to someone else about this and received a call from the Supervisor later on. The same exact merry-go-round. He was willing to take $400.00 off the bill but that was it. Our monthly bill was still over $400.00 a month for 2 years.
Our questions are: How can we trust these folks after they have made huge mistakes for two years in a row, never contacted us and are now making us pay for their errors? Are we really that far behind? Did they ever check our meter? Should we pay for this? I'm sure the folks that contacted us were just doing their jobs but it is also possible they get paid bonuses for how much they can collect from the unwary, (we wonder how many other Seniors have been put in this position).