Encore Nationwide review: retaliation 57

Well here is another two comments that can be filed under the "damned if you do and damned if you don't respond" file. I just don't think there is any way to win on these boards.

If you have a legitimate complaint about my company, then I would love to hear it. We are always open to hear how we can become a better agency in the eyes of our independent contractors and our clients. You can either email me, call me or post the gory details here. However, please remember to send me all of the facts. I will need names, dates, times and locations (not to mention the reason you are upset) to look up your history. With no real facts, there is nothing I can do for you.

And Ryan, sorry you feel that way. Hard to imagine you would give up on an opportunity for extra promotional work simply because you have read a discussion board. However, the decision and loss is yours to make.

Take it easy,

Larry E. Hess | CEO-Owner
Encore Nationwide, Inc.

lhess@encorenationwide.com

Wow! only one thing to say... Everyone here seems to be acting like 12 year old children...including the CEO! I was considering becoming an independent contractor for Encore, but after seeing that even the CEO seems to be acting like a child. You ALL should be ashamed of yourselves. Have a good day and sleep well.

Wow! A Harry Less joke! I haven’t heard that since grade school! Congratulations, you officially have the humor and mentality of a 4th grader!

Oh and once again, I have been proven correct. Just another person with no real facts or constructive comments. A complete waste of time, both yours and mine.

When you are ready to be serious, by all means let me know.

I wish you all the best in your future endeavors.

Larry Hess

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Larry E. Hess | CEO-Owner
Encore Nationwide, Inc.

lhess@encorenationwide.com

Harry Less,

and yet still humorous.

Sincerely,

You Caught Me, I'm Too Scared to Put My Real Information on the Internet in Fear You Will Somehow Track Me Down

If I respond…..then I have too much time on my hands

If I don’t respond, we are a cold, heartless, faceless company.

It is a no win situation.

The truth is I make the time to respond to these ridiculous posts. My hope is that when someone with some intelligence comes on here to research my company, they will see an active owner taking pride in his company. An owner, who does not hide behind a screen name. An owner who will ask for facts (names, dates, times, locations or reasons for their unhappiness….or in your case the fact you were not impressed). I ask for the facts so that if there is a real problem, I can fix it. My hope is that person will see an owner who is actively pursuing the facts and posting our side in a professional manner. At that point, I hope that person can see that these negative posts or really just meaningless rants with no real facts.

But in nearly all the cases of these weak internet posts it is either someone who screwed up (and refuses to accept responsibility) or someone who loves to see their words in print on the web. No one ever responds with facts, no one ever emails me. It is the same ole general run at the mouth statements that do not hold any weight or constructive criticism. Over and over again.

Let’s take a look at you and your post. Instead of poking fun of me and my use of time and my rebuttals, why not state the facts of why you are not impressed. Was my internal staff lacking? If so, who? Did you not like our on-line staffing software? Did you not like the promotion you worked? Was payment late? What was the issue? How can we make our service better in your mind? What would have impressed you? What is your name? When did you work? And heck, if you want to do this privately….email me.

But sadly, I am sure you will be like all the others. Too scared to post your real name. Someone with no real issue other than the fact you thought it might be cool to write on an internet board and poke fun at someone who takes his company, his time and this industry seriously.

Your move pal….prove me wrong.

****************************************************************
Larry E. Hess | CEO-Owner
Encore Nationwide, Inc.

LHess@encorenationwide.com

Larry Hess- It is apparent that you have quite a bit of free time on your hands. Your rebuttals have been most entertaining. Please keep them coming.

Perhaps your time could be used more wisely by coming up with a way to address your employees more professionally instead of spouting off on complaint boards.

Sincerely,
Worked With Encore, Not Impressed

Alicia...

You have restored my faith in humanity! Thank you so much for taking the time out of your day to respond on this board.

I am happy to hear that you are enjoying your experience with Encore!

Thank you,

Larry Hess
Owner/CEO
Encore Nationwide, Inc.

lhess@encorenationwide.com

Ladies,

In Larry’s defense I have to disagree with you. I have worked as talent with Encore for four years and have never had any problems. I have been a promotional model for 13 years and feel this is one of the most organized promotional staffing companies around. I have never once heard talent or any client bad mouth the company.

I am having a hard time understanding how all of you can bad mouth or slander someone who as a business owner is taking time out of there day to resolve the issue you may have. We can clearly see that he is not ignoring anyone. I understand problems arise, however there is a more ethical approach to address these situations. I think it is only fair that Larry stand up for himself and the successful company he is running. Any business owner in their right mind would do this.

I am sure those above may not agree with me; however I feel as a career woman who is a current college student I have never felt taken advantage of by Encore. I do want people to know out there that every company makes mistakes. Though how many of them have a picture of the CEO who has there contact information visible on the company website? How many of them respond personally to each person who addresses an issue?

For those of you that are new to the industry or are thinking about working with Encore. Learn the business… Not just from the promotional side, but the ethical side as well. Companies like Encore get bad mouthed from talent that gets termed from the database because they did not show up to work on time, called in sick at the last moment, not turn in parking ticket in time to get reimbursed, rude to staff, etc….You don’t hear talent companies blasting talent when they drop the ball and make the company look bad.

In all fairness to Encore “THANK YOU” for building great relationships with companies to provide work for promotional models all over the US. I am proud to work for ENCORE!

Alicia
Arizona Encore Talent for life

Wow Fed up...

I think you need some anger management classes.

You have proven my point, once again. I asked you clearly to contact me or tell me about your situation. You did not. You could have emailed me, called me or posted your information here. Without specifics……there is nothing I can do for you. Without specifics….all we can do is go back and forth, which is not really productive for anyone.

If you are really on a mission to incite change in the way we treat staffers (in this case...you)...then tell me who you are and I will look into it for you. You can do it privately or right here on the board.

I can tell you this...calling me names and slinging profanity hardly goes to prove your point. It just cheapens your stance and weakens your overall creditability. There are ways to get things done and that is not it. While we may have conflicting thoughts on this subject, we can still be civil, right?

I am here. I am not running nor hiding behind a screen name. If you want to discuss this like adults and make a change, I am ready. If all you want to do is launch into tirades with vulgar language, then there is nothing I can do for you.

Email me your full name. Or post it here. I can't address your questions until I have some specific answers.

Your move Fed.

Larry Hess
Owner

Encore Nationwide, Inc.
lhess@encorenationwide.com

How are you? I see you woke up angry this morning.

The truth is, you are more than welcome to your opinion. I have no issue with that at all.

However, what you fail to see here is that what you and everyone else here is stating is your personal opinions. NOT actual facts. I have just as much a right to post as you do. That is called freedom.

And how am I retaliating or bullying people? All I am doing is stating the facts and trying to help people. This is the biggest issue I see out there. People cannot fathom that they have to take responsibility for their own actions or in-actions. It is never “their” fault…..there is always someone else to blame. It is quite sad.

Here is my position on folks with a complaint about me, my internal staff or my company in general. Are we right 100% of the time? No, not by a long shot. We are human…we make mistakes. We get frustrated, we get short with our database out there. It happens. But you also have to realize that we deal with thousands of people every day and the issues we deal with every day can be daunting. No shows, excuses, people being late, theft, showing up but not working, people wearing the wrong attire, pictures. So it works both ways.

My issue with boards like these are two-fold.

1. If you have an issue and you come to me or anyone of my staff privately and let us know about it, I can easily look into the situation for you and fix it or let you know how you could have done things better. That is a very mature way to handle a situation and one that actually produces results. Plus, it is done privately.
2. If you decide to come on here anonymously and post vague thoughts, rants, profanity and name calling...well that is very unproductive. It doesn’t allow me to look into the problem. But heck, if you just want to rant away…..and call me names…knock yourself out. But don’t get even more upset when I come on here to defend myself, my staff and my company. You stated your opinion as a warning to folks…..and I am stating the facts in response, so that people who read these boards can make an intelligent decision about Encore. My hope is when they read some guy who sinks to a level of having to call me names and then they read my response which is just someone trying to get to the bottom of an issue…..I would like to think they can see the truth.

And I am not discounting your feelings. But why? What did I do to you? Give me facts. Support your accusations. Send me an email or call me. Or post them here. Maybe I can change your opinion and maybe I cannot……but at least it is more productive than slinging insults.

Bottom line, is I like the theory behind these boards. It gives people an outlet to be heard. But do it with grace and intelligence. Don’t sling insults. It cheapens your stance. Use it to get results. If you have a legitimate gripe, I want to hear about it. So I can make sure it does not happen again to anyone else. We are always looking to improve our experience.

And let's be honest here...hiding behind a screen name when you are slinging rants is somewhat cowardly. If you feel that strong about us...stand proud of your convictions. If you have nothing to hide...than why hide?

Larry Hess
Owner

Encore Nationwide, Inc.
lhess@encorenationwide.com

I worked for this company also and everything Mandy said says is true! Yea! Mandy for standing up for what you and others know is true! Your mind is truth! Mr Hess doesn't understand that these posts are so that we can express our experiences without repercussions! It is very bad that Mr. Hess thinks he knows Mandy and what is going on in her mind! His staff is not the best staff and has done alot of things that have been down right rude and nasty! Dear Mr. Fed up is telling the truth also! We can state our frustrations and freedoms of speech and we have our rights to keep ourselves confidental and if Mr. Hess can't handle it, which he can't he needs to stop bullying people and just let it ALL go! We all have things said about us it is a part of life! If you have good employees and venders that know you then why do you fight so hard against others opinions! It is just making things worse for you and your company! If it isn't true do what all the other companies on here do...suck it up like a man and move on! You can please some of the people some of the time, but not all PEOPLE ALL the time and you are always going to get complaints. It is up to others to decide if it is truth or not! WE DON'T HAVE TO TELL OUR NAMES THIS IS WHY THEY HAVE THESE SITES FOR! WAKE UP!

I'd have to say that I have also worked promotions for Encore and I never had a problem with them. I would always get paid, sometimes it would take longer than others but I was used to it, and the pay rate was great! The only complaint I do have is that I wish there were more jobs in my area, especially now that I am unemployed at the moment.

Ahh...I love these posts! I really do. Not that I love the negativity, because I don't. But I love that there is not ONE piece of evidence, nor ONE shred of vital information. What is your name? What promotion did you work? What were the dates? Where you paid at all? What is the discrepancy? Did we respond, but you just did not like our response? How long have you been waiting for payment?

And you question my ethics? Really? I have been in this industry for 20+ years. I have owned and operated Encore Nationwide for 12 years. We are the oldest nationwide event staffing agency in the industry (that I know of). We have hundreds of happy clients and thousands of happy people in our database. I would even be as bold as to say...that I AM the MOST ethical person in the event staffing industry. I do right by my clients and by my staff almost to the detriment of my company.

You know what I have learned in my 20+ years though? You just cannot make everyone happy. Lord knows we try…..but people love to be angry. They love to try and pin responsibility on others.

My guess here is that Mandy had some sort of issues (in her mind) and she came to us and we responded and she simply did not like our answer. It is not that we ignore anyone…..but all too often we are asked questions and the response that we give (while correct) simply do not sit well with the staff asking the question. So that leads to some sort of tirade. I see this happen once or twice a year.

So Mandy…..why don’t you post all of your details, so that I can respond publicly? My guess is you will not do that……because you know deep down inside that I am right. Plus, you would rather slander my company without having your information known. It is easy to keep typing my name over and over…..while you hide behind your screen.

Oh by the way…..do you think that it would be possible to build and run a company for over 12 years now…..if we were not reputable?

And to promo989…..I am sorry you feel that way. Again, why not send me or post all the details. I will be glad to respond. We pay every single person that works for us or through us. Period. Your statements are false. We are much more than a database. My guess is that you have no idea who we are and what we do. But I would be glad to give you a call to discuss it anytime.

OH and I will put my office staff against ANYONE in this business. They are single handedly the best staff that I have had the pleasure of working with during my entire career.

As always, I never hide behind a post……never. I always respond and look through the internet to find unhappy people to see if I can correct the issues. I think that alone stands to show you that I am invested in making the Encore experience the best it can be But in nearly 100% of these random internet cases, the people ### anonymously are usually people who are wrong and simply like to see their words on the world wide web.

Larry Hess
CEO/Owner
Encore Nationwide

lhess@encorenationwide.com

[protected] (direct line)

Encore is nothing more than a large database with people in it. They claim to have the "best" people. Not in the office, and not in the field. Clients beware

Our agency refuses to use Encore anymore after we received numerous complaints from Brand Ambassadors over the course of a year. Our CEO sent an email to all of our Account Managers and told everyone we cannot use them anymore. I'm not sure why this company is so self destructive. I heard a story from another agency in Chicago that they lost a major client because of the lack of quality Encore provided and the calls they got from BA's that never got paid. Why risk working with a company that could cost you a client?

I had a similar run in with Encore, their staff and their owner Larry Hess. After some investigation I found an enormous amount of other people having the same problems. I question the ethics of the owner Larry as he was rude to me over the phone as well. Larry may have just met his match. If I'm not paid in the next week, my Attorney has advised me to call the Brand that hired Encore. He said it is not unlike an electrician going after a homeowner for payment on a job even though the electrician was hired by a contractor. And since this is a rather large client for Encore I'm sure the brand's CEO will not like reading my letter, my links to all of the negative comments on numerous websites, a contact list of 17 IC's that are experiencing the same issues and a promise that I will not rest until I get paid. It's clear this is a reoccuring problem with Encore and their bully owner Larry Hess. He is a bully, period. I can't find another reputable event staffing agency with so many negative comments. To all staff that have been burned in one fashion or another, take note. You have a right to be paid in a timely manner. If you are not paid, write a letter to the brand's CEO for the promo you worked. Do not bother to let Encore know you are doing this. You have a legal right to do this. Especially since the designation of Independent Contractor is questionable at best. As the law reads you could make a strong case that you were actually an employee of Encore. But that's another story. Botttom line, don't let the bully Larry Hess or anyone at his company push you around. They are wrong. And when people are confromted about being wrong they lash out. So get your money, call the client if you have to and don't worry. If you don't work for Encore anymore their are hundreds of other companies out there to work for. And guess what? They all hate Encore and would love to hear the skinny on how bad they run their organization. Just more ammo for their salespeople to let agencies and brands know how bad Encore is and they will win more business.

Dear fed up with Encore...

Please let me know your name, so that I can respond with all of the correct information.

I am sure you are leaving our many details.

Thank you,

Larry Hess
Encore Nationwide, Inc.