Menu

The good, the bad, and the ugly - discover what customers are saying about Emser Tile

Welcome to our customer reviews and complaints page for Emser Tile. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Emser Tile.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Emser Tile's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Emser Tile, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Emser Tile. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
G
5:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Emser Tile Terrible Tile Quality and False Advertisement

On Oct. 7, 2010, I placed an order of Emser tiles (384 sq ft of "Eclipse Steel", 126 sq ft of "Eclipse Cotton" and 12 sq ft of "Strands Oyster" through a tile broker called Coliseum Tile for a total of $2, 699.92. On Oct. 16, 2010, I also placed an additional order of 12 sq ft of “Eclipse Cotton” for $61.24. The name of the representative from Coliseum Tile is Max. This complaint is in relation to the Emser Eclipse Steel and Eclipse Cotton tiles – total of 522 sq ft ($2663.96). After I placed the orders through Coliseum Tile, my contractor picked up the tiles from Emser Tile (San Leandro, CA location) to install on our floor and walls. I randomly opened a few boxes and looked at the top tiles to confirm that the tiles were right and good to install. After my contractor installed approximately 250 sq ft of the Eclipse Steel and Eclipse Cotton tiles, I saw that around 40% of the tiles have major quality issues, primarily high color shade variations within each tile. Some tiles even have more than 3 very obvious color variations. I picked a few unopened boxes of tiles and checked tile by tile in each box, and found close to half of them had the same issue (high color variations within each tile) and they were mostly hidden underneath the top tiles that had no issues. I am not constantly monitoring the contractor installing tile by tile. I trusted the company’s quality rating on the tile and am very disappointed that I was given tiles with much lesser quality.

The Emser "Eclipse" tiles are advertised to have the lowest variation in color shade, V1, on a scale from 1 to 4, with V4 being the highest color shade variations in the tile. The Eclipse tile that is displayed at the Emser Tile showrooms (both the San Leandro, CA and San Jose, CA locations) also has no color shade variation, close to being uniform in color. On Oct. 29, 2010, I contacted Emser Tile San Leandro location and discussed this tile issue with a representative named Jeremy Brown. I forwarded him a photo of a discolored Eclipse Steel tile and he noted that the tile is not meant to have such a high color variation. On Nov. 1, 2010, when I followed up with Jeremy, he mentioned that some tiles in the region also had the same quality issue, but did not get back to me on resolution. I also contacted Max at Coliseum Tile to seek resolution/refund for the Emser tiles, and he has not responded to my request.

I had purchased the tiles based on the low color shade variation as advertised (and displayed in the showroom), and had received low quality and discolored tiles which is not acceptable. I also now have to pay additional labor cost to remove the tiles and re-install new ones. I have lost trust in Emser completely.

Read full review of Emser Tile and 2 comments
Hide full review
2 comments
Add a comment
L
L
Lisa Wadas
, US
Aug 30, 2018 7:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband had worked for this company for almost a year . He had got hurt at work two times and did everything they had told him to do, like go to the doctor and get doctors note to return back to work . The doctors told him he could do light work . Emser tile told him there was no light work . Being out of work because of his injuries time want by and he was told that he could not return back to work cause his case was under investigation. They had fired him . Well my husband had to file for unemployment . When The Va unemployment office had talked to Emser tile they stated to he just abandoned his job . Well that was not true . The HR lady lost her job cause she had lied about my husband .But the Manager is still working there . We had lost our home because of these people .DONT WORK THERE
Now there is light work and things have change every since my husband had left .Its not fair and we are still looking for answers

T
T
TimWyndi Fua
, US
Jul 16, 2017 9:17 pm EDT

I just put Emser Explorer Melan 12x24 in my house. They will not come clean. My floor hasn't even been in a year yet, and every footprint ...anything that dropson the floor every drop of water anything stains it, they constantly look dirty. I have only used vinegar and water I scrub on my hands and knees and the stains and spots will not come out or come off, waiting for him for tile rep to get back to me

ComplaintsBoard
J
1:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emser Tile Avoid this corporation at all costs

Eugene Oregon - was told they were not a "retail" store and they didn't "need my business" - all because I requested the "manager" help the employee field calls while we worked on a material/design plan at which point, the manager told me he would not help his employee. After the employee finished w/call, I was told if I was going to talk to them "this way", they did not want my business...long story short - my contractor will no longer do business with them. I will do my best to tell everyone I know to avoid this corporation at all costs.

Read full review of Emser Tile and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Bruce - Emser
Los Angeles, US
Nov 25, 2010 3:35 pm EST

Joe,

I am a corporate leader from Emser Tile. I happened upon this website on the internet today, Thanksgiving Day of all days. I am sad to hear about your experience with your local Emser Branch in Eugene, and wanted to reach up to you.

What you describe is not how we choose to do business, and if these events transpired as described, I regret this service level occurred. While it is true that we are a wholesale partner to many flooring outlets, and therefore we are not a “retail” store open to the public, we do our best to help walk-in customers, and contractors, with selections and design suggestions. This happens every day throughout the country at our Branches and we are well known for our high service levels. Obviously what you have described is not in line with our philosophy.

I did note the date around which this incident occur. While not in any way an excuse, as a business peer I am comfortable sharing with you that during the early part of 2010, we had a management person leave abruptly, and the Branch did not have a manager on-site for many weeks. Our team kept the Branch going during this time, but it was a difficult situation for them as they were short-handed and missing a critical role to the business. This may have contributed to the way the situation was handled.

I am happy to report that our new Branch Manager, Dave McAnlis, came on board just a few weeks after your posting. I would like to ask Dave to reach out to you so he can apologize for your past experience and so that he can show you Emser’s true service levels. Please send me your contact information so I can forward it to Dave, or visit the local Branch and let him know that I sent you in.

Thanks for you past patronage and I hope we can regain your business.

Bruce

Emser Tile

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.