The complaint has been investigated and
resolved to the customer's satisfactionResolved Elegant Rags/Elegant Ragdolls — Injured, sick cat
resolved to the customer's satisfaction
I purchased a 1 year old Seal Bi-color male from this cattery over the past week. When I went to meet Jessica in SC and pick him up he was filthy. Apparently she didn't give herself enough time to bathe him. She was delivering a kitten to a woman that day also that appeared to be cleaned up. When we got the cat home, he appeared to be favoring his right paw. Within 24hrs, he wouldn't put any weight on it. I looked at his paw and it was swollen and had blood seeping out of it. It was an obvious infection. I immediately took him to the Animal Urgent Care. His white count was through the roof and he had an extremely high temp. The vet also mentioned that the cat might have an issue w/his heart due to a strange sounding heartbeat. (I pretty much would like to consider this as that he has a lot going on at the time.) I sent Jessica an email after speaking with Stacey who said just send the bills to Jessica and she will be sure to take care of them. I received a very empathetic email from Jessica Perry stating that she should have noticed something was going on with him because when she trimmed his right paw claws on Sat. he bit her and he has never bit her before. Sunday evening I sent her the bills via email. I have left her several messages to give her updates on the cat and also to try to obtain his medical records hoping that there has been no history of any heart issues. I have also sent her several emails asking her to just satisfy the requests so that I can move forward and hopefully enjoy a lengthy time with my new cat. Not to mention, she said that cat is only 1 year but his full coloring is in which typically happens around 2 yrs of age for Ragdolls.
I still have not heard anything back from her. I will give her a period of time and then plan on reporting her to TICA.
I recommend anyone that has a complaint on this cattery to report them or this will continue to happen to others.