I had my worst experience in my 11 years of stay In Canada at Economy Lube, Mississauga, ON today on Apr 21' 2011.
I went their for oil change servicing for my car. It was my third time I had gone in there.
Previously they had charged $25/- for oil change and ofcourse I got some other recommended changes as well done to my CRV
Today also I was advised for further oil flusing, gear oil change etc. I denied at which the Customer Service Rep got
offended and started yelling at me and used abusive language.
Then I said I had paid previously $25 but the Rep said now it's $40 only and used f words few times.
When this became unbearable, I got annoyed and told him bring out previous invoices and he can check.
The guy went wild and my wife got scared.
That was not it, he forced me to come out of the office and things started to go out of control at which time, my wife called 911.
Cops advised us there is no point in taking it any further, just stop coming here and file a complaint.
Based on my experience, all I can say is, It's a SHOP of people who wants to RIP you OFF with no reliable, honest and trust worthy servicing...
The complaint has been investigated and resolved to the customer’s satisfaction.