CB Residential Sales Ecco Complaints #162-181

Ecco review: faulty product ( 4 comments)

Myrtle Harris of JM

Aug 07, 2019 9:41 pm UTC

Resolved

Replied

I purchased a pair of shoes on July 25, 2019 while visiting Orlando for a Conference. I am disappointed that I did not even get the benefit of wearing it for one day as the connecting strap is broken. The item purchased was: Ecco Felicia Black # 21651351707. (See invoice attached.) I am unable to attach a Photo of the shoe as the file is too large for this message.

Myrtle Harris
Tel: [protected]

View 0 more photos

Ecco response

Aug 08, 2019 9:23 am UTC

Ecco customer support contacts

Phone numbers

8800 444 2525

+45 74 911 625

Address

Industrivej 5, Bredebro, 6261, DK

Website

global.ecco.com

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Hello Myrtle,
We apologize for the disappointment in your purchase. We will have someone from our Customer Service team reach out to you via phone.

Kind Regards
ECCO Consumer Customer Service.

Ecco response

Oct 24, 2019 12:26 pm UTC

Ecco customer support contacts

Phone numbers

8800 444 2525

+45 74 911 625

Address

Industrivej 5, Bredebro, 6261, DK

Website

global.ecco.com

File a complaint Write a review

View all Ecco contacts

Hello Myrtle,
I apologize that no one reached out to you. If you are in the US, please visit the ECCO website and fill out a warranty claim to send the shoes in for a free evaluation. If you need assistance in filling out the form, please call our Customer Service at 877-240-2365 and they will assist you.
https://us.ecco.com/service-pages/warranty/warranty-details.html

Kind Regards
ECCO USA Consumer Customer Service.

Ecco response

Oct 25, 2019 9:01 am UTC

Ecco customer support contacts

Phone numbers

8800 444 2525

+45 74 911 625

Address

Industrivej 5, Bredebro, 6261, DK

Website

global.ecco.com

File a complaint Write a review

View all Ecco contacts

Hi Myrtle,
Where are you currently residing so we can get the proper team in touch with you. Can you also provide me with your email address that I can provide to the team.

ECCO USA Consumer Customer Service.

Ecco response

Oct 29, 2019 8:22 am UTC

Ecco customer support contacts

Phone numbers

8800 444 2525

+45 74 911 625

Address

Industrivej 5, Bredebro, 6261, DK

Website

global.ecco.com

File a complaint Write a review

View all Ecco contacts

Thank you for your response. Someone from ECCO will reach out to you soon.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

4 comments

Add a comment

Melhar

4 comments

Melhar of JM

Oct 23, 2019 2:07 pm UTC

Verified customer

Resolved? I'm just seeing this! I NEVER RECEIVED EVEN ONE CALL!
Very disappointed and angry customer!

Melhar

4 comments

Melhar of JM

Oct 24, 2019 1:54 pm UTC

Verified customer

No, I am not in the US.

Melhar

4 comments

Melhar of JM

Oct 24, 2019 1:55 pm UTC

Verified customer

I purchased the pair of shoes while visiting the US.

Melhar

4 comments

Melhar of JM

Oct 25, 2019 2:47 pm UTC

Verified customer

Replying to comment of Melhar

I reside in Jamaica. Email: melhar2003@yahoo.co.uk

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Ecco Contacts

Ecco phone numbers

8800 444 2525

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Russia

+45 74 911 625

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100%
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Denmark

+1 (877) 240-2365

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United States

+1 (800) 358-3226

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Canada

+44 172 682 9510

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+353 16 859 210

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Ireland

+61 130 013 8099

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Australia

+84 800 377 326

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New Zealand

+43 126 7587 7010

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Austria

+32 28 990 810

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100%
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Belgium

+385 13 445 790

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Croatia

+420 327 710 080

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Czech Republic

+372 618 9510

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Estonia

+358 968 078 280

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Finland

+33 176 546 280

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France

+49 402 9996 5510

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Germany

+371 67 651 240

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Latvia & Estonia

+370 52 077 850

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Lithiania

+356 21 378 433

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Malta

+31 202 622 080

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Netherlands

+47 21 984 570

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Norway

+48 221 165 780

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Poland

+421 233 325 590

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Slovakia

+386 18 280 280

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Slovenia

+46 812 162 640

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Sweden

+90 212 317 6700

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Turkey

+86 400 172 6188

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China

+81 120 974 010

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100%
Confidence score

Japan

+65 69 088 030

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Singapore

+82 316 284 800

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100%
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South Korea

More phone numbers

Ecco emails

eccousa@ecco.com

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Support

global-business-support@ecco.com

100%
Confidence score: 100%

Support

contact@ecco.com

100%
Confidence score: 100%

legal@ecco.com

100%
Confidence score: 100%

More emails

Ecco address

Industrivej 5, Bredebro, 6261, Denmark

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