The complaint has been investigated and
resolved to the customer's satisfactionResolved ECCO — faulty product
resolved to the customer's satisfaction
I purchased a pair of shoes on July 25, 2019 while visiting Orlando for a Conference. I am disappointed that I did not even get the benefit of wearing it for one day as the connecting strap is broken. The item purchased was: Ecco Felicia Black # 21651351707. (See invoice attached.) I am unable to attach a Photo of the shoe as the file is too large for this message.
The complaint has been investigated and resolved to the customer's satisfaction.