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I have been a Diamond member for many years and have been a member of e-rewards since 2012. I have never had any issues with my account and then just recently they suspended my account for no valid reason. When I emailed them they sent me the same copy and paste email that I see they have sent to other members. Then they reinstated my account and 3 days later they suspended it again. I have emailed them and haven't received a response from them. I only have one account, answer the surveys honestly and always take my time for each survey. I currently have $1100 in erewards currency which I'm unable to use as I get a error message QSB0303-17. I don't feel this is fair to us the members and would like my account reinstated please.
Ray J.
Country of complaint: United States
Desired outcome: Reinstate my account and stop suspending my account for no reason
I keep getting an error code Q SB0303-17 every time I try to redeem my points for a gift card. It seems as though this is happening to a lot of people. I received no response to my email inquiry as to why this is happening. Is E Reward some kind of scam?
This has happened to me this month. While I've had decent dialogue with a customer service rep, they have provided me no explanation for why they have suspended me. I too had a significant rewards balance that appears to have been forfeited at their sole discretion.