The complaint has been investigated and
resolved to the customer's satisfactionResolved Dry Basement Solutions/Basement Rx — Horrible Service
resolved to the customer's satisfaction
Beware! Dry Basement Solutions was apparently Basement Rx, which was previously something else all within a short period of time, as they have so many bad reviews, BBB complaints, etc. I made the mistake of hiring this company last spring for mold remediation and waterproofing, so that my family could remodel the basement. The sales guy came out, tols us the job would cost $13, 000, but they would give us a 25% discount for booking the job that day, as they had workers they were paying for doing nothing as there was limited work at the time. WE negotiated a bit more and got the price roughly down to $8000. The salesguy also told us if our doc writes us a note to have the mold removed, its completely tax deductible. We had the work done (or so we thought) and 5 weeks later there was water in our basement. We called several times, Basement Rx at the time, and calls were never returned. WE repeatedly asked to speak with the owner, Stephen Schulz, but he never called us and was never reachable, although he was very easy to get in contact with when we wanted an estimate to have our basement finishIed, but then he never showed up when he was supposed to for that. Finally, we received a call back after I threatened to contact the BBB, Comsumer Reports, Attorney General, media. We received a voicemail indicating that a team would be out on a certain date for service. They did not give us a choice or ask if we were available. The crew did come back out and did some additional work, but the most disturbing thing was that the foreman told us that he was instructed by the owner, Stephen Schulz, not to call us back. We still do not know if our basement is waterproofed, as we have not had substantial rain this summer, and our child's dream of having a basement playroom has been destroyed. When basement Rx did not call us back initially, we had other companies out to give us an estimate on remediating the problem. We were told we paid way too much and that it not appear any of the mold had been removed. Now it appears that the company has changed names once again, and it additionally appears that Stephen Schulz has been brought up on criminal charges for hundreds of thousands of dollars of tax evasion. I don't know how this man goes to sleep at night with the way he lives his life. When negotiating ANY services, the bst advice I can give is to check BBB records, Consumer Reports, and cross reference President's name with a google search. You can also call any accreditations they claim to have on their websites.