Drive Financial - Dallas TXKeep away from this company!

Y
This review was posted by
a verified customer
Verified customer

I purchased a vehicle from Huston Motors, Lake Wales Fl.back in July'06. They organized the finance with Drive Financial, Dallas TX. We were rushed into signing the contract without reviewing it thoroughly. Only after we realized that a fee of $2500 was added to our loan. When I contacted Drive Financial I was told that those were fees to lend us the money. I told them that I was not aware of these fees when I purchased the vehicle and was not satisfied with the sale tactics of Huston Motors and their company. I was told that at that point they couldn't take back the vehicle and I was stuck with a loan costing more than the cost of the vehicle. I sent my first payment to Drive Financial by mail since they charge $10 to pay by phone or online. The check arrived on the 16th Aug. They repossessed the vehicle on Aug 15th claiming that they had not received the first installment and apart from that I didn't want the vehicle. After 1 week and many calls I was obligated to pay the storage fee to get back my vehicle and they paid the repossession fee. During the week I didn't have my vehicle I was not compensated by Drive Financial, only shouted at on many occasions. KEEP AWAY FROM THIS COMPANY!!!

Responses

  • Bi
    BIG D MAN Jan 11, 2011

    I HAVE PURCHASED MY CAR FROM A NEW CAR DEALER IN FL DRIVE DID FINANCE MY CAR I MADE EACH PAYMENT ON TIME FOR OVER A YEAR THEN ONE DAY I HAD CALL THEM AND TOLD THEM THAT I WILL BE LATE WITH MY PAYMENT AS I HAD BROKE MY BACK AND WAS WAITING ON INS TO PAY ME FOR TIME OFF WORK WELL THAT DAY THAT I CALL THEM THE VERY NEXT DAY THEY CAME AND PICK OF THE CAR FROM ME AND AT THAT TIME MY PAYMENT WAS NOT DUE FOR 30DAYS FROM THE DATE I HAD CALL WHEN I ASK THEM WHERE MY CAR WAS THEY TOLD ME IF I WANT IT BACK I WOULD HAVE TO PAY IN FULL THE TOTAL AMOUNT THAT I STILL OWE FOR IT I ASK THEM WHY AND WAS TOLD THAT IS HOW THIS WORKS PAY IT OR LEAVE IT I CALL EVERYBODY THAT I COULD ABOUT WHAT THEY DID AND NO ONE WOULD HELP ME THIS COMPANY GET AWAY WITH EVERY THING THEY DO AND NEED TO BE PUT OUT OF THE FINANCE ALL THEY DUE IS HURT ALL THAT HAS DEAL WITH THEM AND I WILL NEVER DO THIS AGAIN WITH THIS COMPANY. I SURE WOULD LIKE TO SUE THEM BUT HAD NO LUCK IN ANYBODY TO GO IN WITH ME. YOURS BIG DMAN

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  • Ju
    JUDY WOLFE Dec 05, 2010

    SLM,
    If your so proud to be employed by these crooks, why can't you give your full name, so we nice people can talk with another nice person!!
    There is a loop hole in how this business is being conducted, it's just a matter of time of finding it, and I will not stop looking until I do find it. Be it by myself, or with help from anyone that wants to help!! This is not a legitamate business operation, you know it and anyone having to deal with them knows it.
    Keep getting rich off the poor, your time is coming. What comes around goes around. It will hit this company, and hit it hard!!
    I haven't dealt with you personally, but my son has recently who has heart problems, and I gaurantee, this better not have a bad effect on him.
    Will be in touch!
    Judy Wolfe

    0 Votes
  • Fr
    Frustrated 101 Sep 06, 2010

    I was once a Drive Financial customer and I do agree that they are the worst company that I've ever dealt with. When I was only one month behind on my payment, they called my job and told anyone that answered the phone all my personal business. They called my job and my home several times a day. They called all of the references that I had given and told all about my being late. One of the customer service representatives told my supervisor to inform me that if I did not contact her that day, she would send the sheriff to my job to arrest me for nonpayment. That was going too far with the threats. I was harassed so bad by Drive Financial, that I was relieved when they came to pick up my car. I found another car the next month with another company and they never called my job or all my references when I was behind on a payment. I paid the other company off in less than three years because I was not harassed by them like DRIVE FINANCIAL. I know my credit report did not look good after Drive Financial took my car, but I felt like a weight was lifted off me once I no longer had to deal with Drive Financial. This is the rudest company I have ever had to deal with in my life. I still owe them $3, 000 after they auctioned off my car and they continued to send letters expecting me to pay this. The way they harassed me, they will be lucky if they get a penny out of me!!!

    0 Votes
  • Ge
    GettingEvenToday Aug 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    To: sgfsfsdf:

    We understand that you have an opinion. Let me see...

    You don't have a life, you try to act like you are SELF-RIGHTEOUS, but, you're not...

    You're all in the "kool-aid" and don't know the flavor.

    Do us ALL a favor, and go to another BLOG SITE to harass. It's ignorant people like you whom first name should have been MISERY! LOLLOL! Have a nice life WHILE YOU CAN!

    0 Votes
  • sgfsfsdf Jul 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    @Everyone

    Your bad credit left you with few options. So let me see if I understand what's going on. You didn't pay your bills in the past, you financed a vehicle with Drive, continued to miss payments, and had the audacity to complain. Are you [censor]ing serious? You people cause interest rates to soar. Would you like some advice? Quit financing things that you will never pay for. The United States should have shunned the [censor]ing dinner clubs that started all of this. For those that didn't study United States history, that's what started the use of credit in the U.S.

    To the other customers, you know, the customers that actually paid, this is what you get for having bad credit. I don't feel sorry for any of you.

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  • Do
    donaldwh Mar 12, 2010

    I fell behind, the were double charging me during my loan. Once they got the car, the adjusted the loan, they so called wrote off the remaining balance. Now they are banging on doors looking for me to pay what they wrote off.

    0 Votes
  • Ge
    GettingEvenToday Feb 03, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with the complainant. Drive Financial/Santander Consumer took me through hell and back...Almost caused me a nervous breakdown. I relocated, and right after that, those ### took my car 2 days before Christmas. I have been fighting these crooks every since 12/23/09. I've written to them via fax, contacted the Dallas Better Business Bureau. I truly believe that the Dallas BBB and Drive Financial are in cahoots together, because there is no way you can grade this company an "A+" as much as they treat their customers. I got nothing resolved through the BBB. I contacted my company's Employee Assistance Program (EAP), and was referred to the Legal Service. Found a wonderful attorney whom is helping me get this matter resolved. He sent the crooks a demand letter, and I have also reported this company to the Department of Motor Vehicles, my State Consumer Protection Agency, and the Texas Office of Attorney General.

    I was also told by my landlord that this company had no right to trespass and take my car; tow trucks was not allowed on the property. They could be charged for trespassing. I hope and pray that Drive Financial/Santander Consumer gets everything that will be coming to them soon. I would never finance a 3rd car from them again. I had the audacity to have 2 loans with these evil people. I pray that I get compensated for all that I've been through, and move on.

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  • Ub
    U Biatches Feb 03, 2010

    LIFE IS GREAT, WHEN U KNOW U DON'T HAVE TO HIDE, LIFE IS THE BEST TO ROAM, AND NOT WORRY, WELL U PUT U R WHOLE COMPANY PERSONAL IN THIS LITTLE TINY PROBLEM I HAVE, CAUSE THEY ARE THE ONES, DOING UR DIRTY WORK, SO THEY MUST PAY AS WELL, EVIDENTLY THEY DON'T CARE SO bbbbbbb IT, OUT GOES THE LIGHTS THE PARTIES OVER, GOTTA HAVE EMPLOYEES, TO DO YOUR DIRTY WORK, lol

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  • Ub
    U Biatches Feb 03, 2010

    i JUST WANT TO KNOW, AFTER PAYING 6 YEARS ON A CAR, ALL MY WIFE OWED WAS $ 1400.00 INTEREST, AND FEES ! WHICH SHE WAS TOLD TO PAY WHAT SHE COULD, IN THIS TIME OF TROUBLES, 6 MONTHS WITHOUT A JOB, , AND YOU WOULD NOT TAKE HER CAR, WELL u DID, YA KNOW WHAT americans THINK ABOUT YOU, NOT THE NAME " U ", U the downfall, now I have to drive 2 1/2 hours to pick up the belongings in her car, 6 years, and only $ 1400.00 left, I guess U r not american, u r iraq, iranian, u must be, you be the only one's to ### americn's, so pay the price just want my property back...auctioneer going to be first...so don't auction cars off that U don't know might go_ _ _ _...L O L

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  • Ge
    geeman Jan 15, 2010

    let me tell u a story about drive finance co i purshased a truck from them 2 years ago ok still payin for it 02 gms. ok i file bankruptcy, paying my bill on time, whuy they didnt come get my bechicle while i were gone to the store, if it weren't for the repo man gettin the cops, his life were in jeporady because i were going to hurt him bad, you dont conme in nobody yard and do that then i had to go to charloytte to get my truck from aution.ok then my car substained damage to the door so my insurance co sent me a check in my name and drive name why in the hell they keopt my check and said they took it because i owed a repo fee, i have to get my lawyer to file a motion on this stuff. drive aint ### people dont know what u gettin into until u see the real deal..hard as people striving to survive they crazy. and the nasyiest talkin people i know especially judy brown, a bald head ### she is. she got to be having problems with her ugly husband.. they keep on newyork is going to them out anyway they have a plot to shoot um down. so if ny one owe them u will soon be free. i hope i will. they is a mess. not honest the dealership know what kind of people they are to deal with they is mafia in their own bank.. we know top notch people. be careful . geemen

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  • Ro
    roli12076 Oct 13, 2009

    My Wife and I bought a 2005 Ford Focus at the Dealership for $16560 thru Drive... We made our regular payments till Around June 2006... My wife and i fell behind almost two payments... So we Decided to refinance our home and Pay off the Remaining Balance... We were told a Payoff Quote aroung $16025... That is what we sent them a Check for $16025... We were told that would Clear our account and will would receive the Pink slip... I Went on with my Business and Never Looked into the status of our Pink slip... I Know i should have... But with family and work certain things cross our mind... I Never recieved a statement after that... Well on Sept 2009 I got a Note at my Front door to Call this number... To My surprise it was a Repo company Looking for my Vehicle... So I Called Drive or Sustander whoever they are now... the Customer rep Ms. Michelle Johnson had told me in the Notes that the Reps leave... It Stated that When Customer sends the $16025 that they would send my Pink slip... That caused Ms. Johnson to be Suspicious about this... So she passed it to the Manager for Review... But she told me i stilled owed $1096 Plus $900 in interest... I Didn't hear back from them... So I called the Repo company and Explained to them my Situation... Can you Believe the Repo Manager was Nicer than Drives reps... He told me that he would contact Drive to see the Status... He wanted to make sure that i was telling the truth... To cover his end... well on Oct 10 2009 my Car was repoed... So i automaticall called the repo company i was talking too... They told me that the Didn't Repo my car... That they received a Note from Drive to Put a Hold on the Repo because they was dealing with the customer... The repo guy told me to call the Sherriffs Dept... Which i did and was told that it was repoed and that it was Sustander who took it... the Sherriffs Dept told me to call a number they left with them... So I Called the Number and to my Surprise they gave the Sherriffs the Wrong Number and Didn't say what the name of the Repo company was... today 10-12-2209 i Called Drive and they told me they took the car and the Company that has it... they told me that i need to Pay them $2350 to get my car... Even after i told them Again that it should have been Paid on Aug 2006... The Note that Ms. Johnson said was on the Computer was No Longer in the System Per manager... Surprise??? I am Not... So I Called the Repo company 5 times without any answers... After i finally talk to the Repo company... I wanted to get at Least my stuff from my car... My Kids couldn't go to school today because their stuff was in the car... The Lady told me to call back in a Hour to get what i need to pay to get my stuff... She told me they would charge $10 per bin to Inventory my Items per day... She asked someone and was told it should be only one Bin... and There would be a Handling Fee too but she said it would be Much... I Called an Hour before and was told to come with $150 For One day Storage of my Personal Items and Two Bins... They Charged me $130 for Handling fees to Inventory my Items... I Would like that Job... $130 per vehicle for how many hours if any? ONE!!! When I asked why so Much they Kept repeating that by Law they could charge that amount... then they also told me i Have 2 Days to Pick up my vehicle before they Take it 80 miles away to another location... But was told i have 25 days to pick up the Vehicle and that i would have to find a way down there to pick it up... I am rather Possed off with this Company and Will Not Ever do Business with them Again... I am Calling the BBB tomorrow and i am Speaking to a Lawyer tomorrow to see my Options... I Fell i being ripped off... One Last thing I Ran my Credit report today... They are telling me i Owe $1096 and 900 in other Fees... Why it on My Credit report they reported last week that I was Past Due $1096 and they Wrote off $1096... Wouldn't you think this would say Past Due $1096 and Wrote off $1996 Plus whatever fees... In My eyes they Wrote off $1096 and they Want $2350 to make more Money off me... Not only does the Credit report say i owe $1096 so does the Repo company... They said i Only owe $1096... Why is the Numbers Different??? Well i am Going to Sleep it has been a Long Day... I Have another day of Fighting to get my car... I Hope No One who reads these Posts... DON'T USE this Company... They are the Biggest Ripoff... I Hope to hear back from people... Email at [email protected] and Have a Great day

    0 Votes
  • De
    dee-va Sep 03, 2009

    I am with Triad and I was thinking of re-financing, but Triad said I would have to go thru Drive for re-financing and after reading these horror stories, I said H to the N-O!!!Forget that, I will just keep what I got.

    0 Votes
  • Td
    tdavis Jul 14, 2009

    drive financial is horrible!!! I am praying for a miracle so that I can pay an extra 1000 dollars towards my car every year just to be rid of them. my credit wasn't horrible. my credit score was 640 when i was looking for a car. the dealership was shady and NO other finance company would do buisness with them!!! May i add that this dealership has now folded and is no longer in business:) Now i'm praying that if drive fiancial keeps up their nonsense eventually we will all breathe a sigh of relief. i have been treated badly, had my car repoed by bad tow company, it is horrible. I didn't ask to lose my hours at work and my husband lost his job. anyway, i am intersed in a class action lawsuit anytime.


    terri davis-sc

    0 Votes
  • Ti
    Tiffany Dobbins Jul 10, 2009

    my husband and got a car financed through Drive and in 07. we have made all our payments except one becuase they didnt send out statments. we were told that we were 2 mths behind. we knew that wasnt true, but we paid the $1100 to catch it up. we called back today only to find out that we still owe $1000 and when i asked how, they were very rude and told me that i still owed for the Jan payment. they took half the 1100 and put it on "one payment" which was made in march and the other toward intrest. so the Jan payment is still occuring late fees because they didnt put it on that month. this is so unfair. i hate this company, and wish someone could help us. i just want them to come and get the car. although we dont get phone calls, we would like a statement!

    0 Votes
  • Wt
    wtfeverdude Jul 01, 2009

    Get copies of all 3 of your credit reports (transunion, experian, equifax.)

    The ones that have this item listed on them, open a "dispute" to have it removed from your credit report.

    They will contact the company and attempt to determine why its listed on your report incorrectly.

    If they find it is, they will remove it. If not, at least you will get the reason exactly why it is on there (husband, boyfriend used you as cosigner for loan etc)

    0 Votes
  • Ki
    kirby2show Jul 01, 2009

    THIS IS A CROOKED COMPANY!!! I have never purchased a vehicle from this company, yet found a $13, 000 charge from them on my credit report. The credit report says I purchased a vehicle in Januay 2009, then it was reposssessed in March of 2009. Balance due is $12, 789. I'VE NEVER DONE ANY BUSINESS WITH THIS COMPANY AND HAVE NEVER PURCHASED A VECHICLE FROM THEM! AND OBVIOUSLY NEVER WILL!! I have tried calling and writing this company to find out further information about this supposed purchase and no one answers, no response and I just get never-ending voicemail jail. Can anyone help me with this ???

    0 Votes
  • Do
    Don Jun 01, 2009

    I am presently awaiting my first bill from Drive Financial. If these comments are true, and it appear that most negative complaints if not all, stem from late payments, so i hope for the best. If by chance, i am misstreated. I will as is my habit, contact all congressional representative in both houses of congress. I have found, these type actions work best.

    The best way i think to avoid the high interest payments are to pay extra each month, if at all possible.

    I think most of us are lucky with our screwedup credit we didn't end up with a loneshock kneecap busting, baseball welding finance company.

    But, i am glad drive is financing my car, because nobody else would. Even though medical bills caused my bad credit.

    0 Votes
  • Ni
    nia May 27, 2009

    I work with drive and i have heard all these complaints time and time again. What most drive customers dont understand is how this works. I have read the complaints on this site and i will try to clear the dust a little here.

    As for as phone calls go, once your account is past due one day or thirty days it is past due you will recieve calls customers often ask is there a grace period there is none. They ask why are we calling if its only five days past due, when we call its to benifit you look at it this way we can let you make your payments late and most of the funds if not all go to your interest which means your principle would not be covered and you will be forever paying of your loan which would mean more money for us or we can call you so you can make your payments on time and you would have your vehicle. As far as how many times we can call a day well lets put it this way FDPCA states we can only TALK to a customer once in a day.


    When we ask why the payment is past due a lot of customers get an attitude and say its none of our bussiness. The best way i can explain this is to ask you to put your self in our shoes. Lets say you loaned a friend 150.00 and they told you that they would give you it back in 3 days and those 3 days has past you went to your friend and ask for your money and they said they didnt have it wouldnt the first question you ask be why.


    I admit that some reps here are rude but not all and we do also have to deal with alot a rude customers. We do get hung up on, cuss out and told some of the worst things ever and we have no choice but to say nothing, some of the customers do have reason to be upset but chance are when we call you or you call us it would be the first time you have spoken to that rep and have a hot head and cussing is not going to solve anything, we will try to calm you down and try to come to a solution on the account but if you continue we will disconnect the call. I do apologize to all of those customers who has had bad customer service.


    Now the topic of repo. This goes out to the lady who said her account was current and she woke up and her car was gone and she heard nothing from drive, thats because that wasnt us honey you should have called the cops. We will do every thing we can so you can keep your car but if your account goes into a very delinquent status up to you to let it get there.


    As to the person who wanted to know if we pay people in the goverment that no one can do somthing about drive, here's the plain truth there is nothing to do we are not doing anything illegal.


    Some tips to avoid trouble is simple make your payments on time, try in a professional manner to resolve your account if you get a rep that not willing to listen hung up and call back you WILL get some one else

    A proud drive employee

    0 Votes
  • Ah
    A Henry May 14, 2009

    I purchased my car in 7/06 financed for 11815 as of today my balance is 10387. How is it that I have paid appox, 8500 and only 1500 went to balance.Yes, I have been late on my loan but even being late all my money should not be going to the interest. I called someone not a supervisor and they could say was you have a high interest and you have been late but if you pay ahead you will be good. Damn i have paid 8000 i should be good now. I can't refinance and to sell I cant take my name off the contract but add buyer. They are some slick scramers. I need help called several lawyers and no help .

    0 Votes
  • Fo
    Former repossesor Apr 24, 2009

    In August of 2007, Regions bank lost a very large direct deposit. This caused my checking account to be overdrawn. At that time our Drive payments were ACH'd. Due to the problems with our checking account, the payment was insufficient. The error at the bank was corrected and several days later Drive pulled the funds for that August payment. Needless to say, we have received phone calls everyday for almost 2 years. Even with proof (copies of statements and a letter from my bank president), Drive still claims not to have received the payment. We believe the payment was posted to another account, which does happen quite often with this company. Now...here is the kicker. We changed banks and started making payments with the new account. Drive took it upon theirselves to automatically draft an extra payment from my new account. WITHOUT AUTHORIZATION!!! Ok...this should give them the payment that they claim is still behind, NO, they still call for that one too. When we sent proof again of the unauthorized payment being takien from our credit union account, we were told that we were crazy and that my bank probably made that up for us. HUH? So, needless to say we are now sueing Drive Financial for fraud and theft by deception. My credit union is also investigating them. The investigator was appalled at the business ethics of this company and is making a formal complaint on our behalf to the attorney general's office. Hopefully they will listen to him, considering that my credit union is a federal government entity. Also, Drive might be a finance company for at risk people, but we had good credit!!! The salesman that sold us our truck, later told us that his sales manager told him to put us with Drive because at that time, the dealership was making a $2500.00 kickback on anyone that they financed through Drive Financial. We have tried to refinance, but Drive holds it up. We have offered to pay the truck off, but each pay-off quote is extremely different. We have yet to speak to somenone that can speak fluent English and be courteous. Instead we are told that they will come get our truck and there is nothing we will say about it. I hope they do try... I live on 40 acres of land and my house is way in the back. It's a long driveway for a repo truck to try and sneak down, if they get through the gate. Once they are on my PRIVATE property, I have the right to defend my property and the law cannot intervene. It is a civil matter! Repossesson tactics are illegal, and it is considered theft, yet hard to prove. I know because my husband and I used to repo for Drive and many others.

    0 Votes
  • Jo
    Jonathan Apr 23, 2009

    I had a 05 chevy Z71 financed through drive had it for a year at 620.00 a month that wasnt a problem till march of last year i had a A.T.V acciedent couldn"t work for two months Near Death should I say.they recieved a hospital report.To make a long an painfull story short.The supervisors and employees at drive are lower than a snakes belly. and all they wanted was 620.00 my mom cant afford that .i go back to work an Nov. of this year got laid off called them come get it they sold it for 8 grand an stuck me with way over 27 grand thats wrong an money hungry .So screw drive financial

    0 Votes
  • On
    Ony Pierre Apr 02, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Hello all,
    I would to tell everyone out there that Drive financial is suck.
    I bought my SUV in Lake Whales FL in 2007 at Houston Motor after I fall behind my payment they started call me 5-7 times a day. In March 2009 I made two payments, the same day the second payment went throught I received 7 calls from different person there after I made a payment arrangement to pay on April 10, 2009 telling me that they are going to repos my car, I told them that that's fine and they told me they will wait for me.
    Drive Financial is not a good company-
    I would like to be a part of the law suit anyone want to file

    0 Votes
  • Ke
    Ken Mar 16, 2009

    I agree Drive is a total and complete ripoff. BUT ... they are probably the only company that would give you or I a second look. The interest rates are horrible, customer service is horrible ... the company is horrible. We all know this. Whenever doing something that requires changes on THEIR end you need to BABYSIT them every step of the way to make sure they don't screw it up and charge you for their mistakes. To date (13 months into 6 years of $600 a month payments) I have never been late and have never had a problem. I use their online system to ask questions, and I setup a recurring ACH payment so the money is automatically deducted from my account. Never had a problem. What you need to try to do to the best of your ability is NEVER RUN THE FULL TERM OF A LOAN WITH DRIVE. REFINANCE OR TRADE IN ON SOMETHING ELSE THAT YOU CAN GET FINANCED FOR THROUGH ANOTHER BANK. If you are a responsible person and pay all of your bills on time you will be able to do this. I lost my job in '06 and my perfect credit went to ###. Since then i pay on collection accounts every month, make all my credit payments on time every time. You do this you'll be able to refinance within a few years, get away from drive and stay away. If you are a habitual late payer and can't properly manage your money expect Drive to take you for every extra penny you have. They will bend you over until the end of time and you will never be rid of them.

    0 Votes
  • Da
    D & R Fontenot Feb 09, 2009

    We also had a very bad experience with Drive, for the first six months are payments were being credited to the vehicle we traded in not the one we purchased, and every month we were charged late fees because of there mistake.We were also charged late fees for paymenets they let sit on a desk and inputed into the system one day late just about every month.We also recieved collection from Drive on Sundays wich in Texas is illegal.It got so bad that we actually filed Bankruptcy and now our Bankruptcy is complete they have paid in full and it has been over a year and we are still getting the run around as to when we will recieve the title for our vehicle.In a phone conversation with Drive today 02-09-09 we were told we still have an outstanding balance of almost $6000.00.This company is a complete fraud and it takes advantage of people with less than perfect credit and the sales people who deal with them should also be held responsible, if you are offered Drive as a lender when purchasing a vehicle you should pass no matter how bad you need it.

    0 Votes
  • St
    Steelertini Dec 29, 2008

    Drive Financial is one of the worst companies I've ever dealt with. I was 16 days past due ... not 160 and they were ringing my phone off the hook. I asked them on THREE seperate instances TO STOP CALLING MY JOB! They kept calling. The little no talking fool who called me today at work? Was just pathetic. Apparently they hire individuals with no talent or professionalism. The Customer Service is a joke! I don't care if we are in a recession and these companies have the upper hand! You listen to the requests of your customers and you talk to them like you have some sense and had some type of training. All of which I'm guessing is missing.

    0 Votes
  • Ra
    rakesia weaver Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a car and Drive financial financed it. I am not going to lie, they need to do better on the "customer Service". I agree with Bryan and Eric. As long as you pay your carnote on time, you will not have any problems.They do charge about $8.77 each day you are late and the more days you are late, the less goes towards your principal. They did put two of my payments at the end for me when I got behind.I guess I got a good rep.I have had some terrible reps who didn't know anything!I am happy they did give me a second chance when no else would not.I am trying to build my credit up so next time I will get a better company.My credit score have went from 420 to 550 since I have gotten the car in July 2007.

    0 Votes
  • Sn
    S. Neely Nov 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    There is hope. I am a pre-law student and my husband is a victim of the "yo-yo" or attempted "spot delivery" scam. My beef is more so with Car-Max as opposed to Drive Financial; however, I am sure that Car Max's practices are a direct reflection of Drive Financial's practices. I have only had my car for 14 days and I received that dreadful phone call today. I need to pay 100-400 dollars more or I need to return the car. Its not the money that I have the problem with; it is the principle. I should have known something was wrong after noticing that the retail installment contract includes a class action law suit waiver. As a pre-law student, I love to research; so you may find some of the things that I found to be quite interesting.

    Please click the following link for more detailed information:
    http://www.avvo.com/legal-answers/oh-state-contract-law--buyer-signed-contract-to-bu-9794.html

    Please click the following the link and scroll down to the map and click on your state to find contact information.
    http://www.naag.org/

    0 Votes
  • Pi
    Pissed Of Customer Nov 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Good lord,
    All these posts are a handful. Primarily I'd like to say these are hard times. When you are financed sub-prime which is for debtors with poor credit or no credit, you can not avoid the higher interest rates or higher down payments. The best thing to do in order to increase your credit rating is to bring the payment from "Upside Down". Meaning make extra payments until the finance fee are covered. Often the car is worth $5000 and you are paying $10, 000 for it. This is due to interest. As soon as you are near even in LTV(Loan To Value) refinance if you want to keep the car. You will have much better credit and be able to get an A Paper loan with a much lower percentage rate. Never trade your car in if you owe more than it's worth. The dealership will add it to your loan. If you are buying a $10, 000 car and still owe $10, 000 on your trade. You will owe $20, 000 plus interest on your new $10, 000 car. So, in order to stay away from Sub-Prime or Bad Credit lenders: Increase your rating before buying a car or pay more in monthly payments to even out your LTV. And watch out for shady salesmen and finance managers, they will rape you out of every penny if you let them.

    Best of Luck,
    The Last Honest Salesman

    0 Votes
  • Am
    Amy Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I hate this company! We got a 2006 pt cruiser in January of 2007. If our payment is one day late they call. If I tell them when I mailed it they still call. And not just once a day, but five times a day. Then they call the people I used as references. We are now 3 payments behind and waiting for it to be repoed. I looked at our paper work yesterday and I thought we were paying 13, 000 then I see that we are charged another 10, 000 for lender fees. No one told us that when we bought the car. This company needs to be put out of business!!!

    0 Votes
  • Je
    Jen R. Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Drive Financial is a horrible company. Apparently they bought out the company I was financed with. I didnt know a thing about this company until then... I wish I would have never had to know either. They are EXTREMELY rude. I have asked for a simple name change (due to marriage and I now have a new name) for the last 6 months. The first 2 times I called they told me no problem and they would change it. I even offered to fax my information to them and they at that point told me no.. they would handle it. Yeah right! Here we are 6 months later and still no name change and now they are asking for faxes of my information. Im done with it.
    Oh and when you call to talk to a certain person that you have been dealing with, they refuse to let you talk to them.
    If I am a day past due on my payment they harrass me (yes harrass me) at work. They call here asking for me (by my old name) and when my co-workers put them on hold to get me, Drive Financial immediately hangs up. Boy, we are professional arent we?! They do this off and on all day long. Which by the way, I have told them not to call me at work. IT IS ILLEAGAL IN THE STATE OF TEXAS TO CALL SOMEONE AT THEIR PLACE OF BUSINESS WHEN THEY ARE TOLD NOT TO. Oh and guess what? I work for a company that records their phone lines 24/7 and its all recorded!

    0 Votes
  • Sm
    SMD Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have also been through a lot with Drive Financial. I purchased my vehicle a year ago and have paid virtually nothing towards principle after 12 payments. Recently when the economy got really bad, I had to have surgery and was off work for 8 weeks. During this time I only got disability pay and it was 1/3 my normal salary. I called Drive Financial without being even 1 day late and asked for a deferrment. They told me they didn't do deferrments. Now that I am behind, I receive a message stating that I qualify for a 2 month deferrment. I called them and said "I thought you didn't do these", and the girl said "yes, we do and I need $310.00 to process it." I wasn't able to provide her information to process the payment at that moment so I said I would call back. An hour later I called back only to get a different representative who told me I needed to pay my full payment of nearly $600.00 and then we could see if if I qualified for deferrment. I said, "wait a minute, I have a voice mail recording that says I qualify already, and I spoke to another representative an hour ago that said I needed to pay $310.00." She said "No, you need to pay your full monthly payment and then we can see if you qualify." I was totally confused and asked why I have been told 1st that they don't do deferrments, 2nd that I qualify, 3rd that all I need to pay is $310.00 to receive it and now I need to make my full payment and apply. She said I couldn't be offered a deferrment when I wasn't behind because they are only offered to delinquent account holders. Maybe it's just me, but if I make the payment today, I will no longer be delinquent. So, won't it be awful convenient for them to deny me deferrment after I make payment. It sounds to me like there is no such thing as deferrment and they do this to get people to contact them and make payment. SCAM!!! BTW I'm not making full payment. If I could make full payment, I wouldn't have asked for help in the first place.

    0 Votes
  • Ch
    Charlotte Sears Nov 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We bought a used car from Courtsey Pontiac of Lexington, Ky. They financed it with Drive Finanical of Dallas, Texas. I gave them our incomes and proof of it. Five or six times they requested more or the same things again. Then they wanted the payment overnighted which we did. They called wanting to take it out of our acct. even though we wouldn't have another payment at that time. To say they cancelled the contract. With 500 miles taking information they wanted 310.00 payment and 1000. down payment we are returning car today and thankin the Good Lord not to be involved with Drive or Courtsey. Both would be old fashioned flim flam artists. I'm thankful we found out about them and all the complaints. They should clean up their business practices and be honest or truth in lending

    0 Votes
  • An
    Annonymous Oct 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree with all the cpmplaints against Drive & wish someone would initiate a class action lawsuit. I would sign up in a heartbeat! They harrass my friends & tell them I am being arrested for grand Theft Auto & call me to tell me my vehicle has been reported stolen. It's plain & simple harrassment & not in any way proffesional or legal! If you read the reports on [redacted].com you will see more of the same unhappy customers of Drive Financial.

    0 Votes
  • An
    Anndrena Aug 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi Everyone, I just got my 04 GMC Envoy thru CarMax on Sept 18, 08 they got me financed thru Drive Financial, ( high interest rates like every one else) and not I'm reading this site of complaints! Wow! My credit is not so good. Reading these comments/complaints helps a lot. I will send my payments return reciept so they don't say they did not get it, and just pray to never be late. Things happen in life. My credit union turned me down due to the past credit problems and we need a car to get around so what the heck! Pray for a blessing everyone so we can pay cash.

    0 Votes
  • De
    Denise Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just bought a car from Rodeo Ford and they have me going through Drive and now I am scared to death. I haven't received my paperwork, which I thought was weird and they are hounding me to get this vehicle on my current insurance. I don't know what to think. The dealership has given me an address POBox for them in Dallas, TX. But is it real... I hope I am not going to be taken like some of you. I can't afford to have this horror story happen to me. I will pay the payment on time and I'll suffer the $10. I feel so confused and used by all this. I usually go through my credit union for car buying...I don't understand why all this is so secretive by the dealership!

    0 Votes
  • Do
    Donna Hayes Jul 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Look everyone I know your problems have been years ago but there is a solution. If everyone no matter how old your case is if you will go to www.occc.state.tx.us and click on Contact Us they have a complaint form for you to fill out. Now if you follow their directions they will investigate Drive Financial, which is what I am about to do. These people regulate the finance companies and if they do not answer you or do reply to OCCC they will be facing fines and could possible be shut down. Drive Financial had to go through them to get their license to do consumer financing. I hope this will help everyone too.

    0 Votes
  • De
    Deeva Henesy Jul 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    How can we get help from this company. They are ferocious and very hard to work with. We plan to meet them in court and see how this can be addressed. Keep us in you prayers.

    0 Votes
  • Bi
    Bill Jul 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well, Loyal Employee of DFS, tell me this. Why won't your company change my payments to the end of the month, after I have asked a countless number of times. To your next comment, yes, my payments are made on time, it would just make it easier on me, that is all. All they say is we need validate who you are ect. and don't do crap after that. Your company is full of liars and really rude people. I have only met one nice person in your whole company. I usually just get hung up on when I am contacting your company for information regarding my loan. It is getting ridiculous.

    0 Votes
  • Dr
    Drive Employee Jul 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have worked for 3 companies that do what drive does. These three companies would not touch any of these loans because of the credit issues 90% of the drive customershave. Before you complain to much consider this!! There was no one in line to finance your car nor was a drive representative present to exsplain your note. You really have to remember this is a business and every complaint listed clearly states I could not pay my car and I can also assure you 99% of these complaints when a unit was secured was at least 70 days past due. Question: What happens when you pay your electricity bill 70 days past due.. Click Lights out!!
    Same with rent... Time to move... Here is the real problem we call you to find out why the bills is not being paid and no one wants to call back and intelligently talk to us. Believe it or not I would love not to have to call every day.. Try returning a call believe it or not it works. Put the shoe on the other foot I owed you $15, 000 would you except to get paid???
    Loyal Employee

    If you need to be educated on a simple interest loans or deferments and late charges... Research before you be a car!

    0 Votes
  • Wa
    wanda Jun 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DRIVE FINANCIAL SHOULD INFORM PEOPLE THAT THEY ARE ONLY MAKING INTEREST PAYMENTSWHEN THEY ARE BEHIND. I MADE A BIG LUMP SUM PAYMENT AND FOUND OUT IT WAS ONLY GOING ON INTEREST. I THOUGHT I WAS AHEAD BUT STILL BEHIND. I AM ON MEDICAL LEAVE FROM MY JOB AND WAS AND STILL IS HAVING A HARD TIME CATCHING UP. ALTHOUGH THEY SAY THEY ARE NOT DOING DEFERMENTS FOR NO ONE WITH NO EXPLATION WHY. THAT WOULD CATCH ME UP WHERE I THOUGHT I WAS. ALTHOUGH THEY WERE THE ONLY ONE TO GIVE ME CREDIT THEY SHOULDN'T TAKE ADVANTAGE OF PEOPLE WHEN THEY RUN INTO BAD LUCK. THEN THEY CALL MY HOUSE WITH A SMART ATTUIDE THAT IS UNACCSPTABE AND UNPROFFESIONAL THERE IS NO CAUSE FOR THAT WHATSOEVER.

    0 Votes

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