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Unauthorized Charge to Credit Card - apparently unauthorized renewal of spyware package purchased about a year ago. NO contact from the company requesting renewal authorization! "Disputed Charge" case opened with credit card company.
Company Business Name: DRI*Spyhunter
Country of complaint: United States
Address: Minnesota
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello smartalecktexan,
I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.
If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.
At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.
Regards,
Alec Malaspina
Enigma Software Group USA, LLC.
You just took a payment from my credit card without authorization from me. I do like your product, but I don't like you taking out payments without asking me first. I'm 71 years old and disabled so money is tight. Because you didn't request or ask if I wanted to keep your product is wrong I really like your spy removal, but not without you asking if I still want it. Because of this I no longer want you or your program. All you had to do was ask me if I wanted to keep this program and I would have OKed it but because of this I don't trust you anymore so please return my money and discontinue my membership. My phone is [protected] and e-mail is strawboss1@msn.com and I'm James Straw ... Thank you