Discovery Health Medical Aid
Discovery Ltd
The Point Shopping Centre, 76 Regent Street, Sea Point
Cape Town
South Africa - 8060
Customer Service
ComplaintsBoard.com provides all the help you may require to resolve your complaint. Here you can find active hotline number of call centre & direct telephone number of the complaint department, as well as address of either a headquarters or a local office. Your posted complaint will be listed on this page for the company and rest of the world to see.
Complaints & Reviews
vitality
Firstly, there is zero useful vitality assistance for queries, beside a 'bot' which is useless. The helpline does not give the required options for queries.
I have an apple watch, and am very it literate so don't need lessons on how to read, synchronise, capture, etc. I know how it all works.
However, I received an email from discovery vitality to say that in january, I reached my goal only two of four weeks, and so will be billed. This is totally inaccurate. I completed all my goals for january.
Secondly, this week, my 50 points due for 5000 to 9999 steps for thursday 6th, will not synch. This is the last 50 I need for my goal, and I am not getting the points due. There is a problem with the synching of apps in vitality, which must be addressed.
Members who work very hard to attain their goals cannot be compromised by bad administration - it is not fair on the members - what are we paying the elevated vitality fee for after all???
I had no idea that some of my chronic meds were coming out of my savings until I had to pay for some of them as I ran out of savings!!! Discovery changed it without letting me...
I have been trying to apply for a medical aid with discovery for over a week now and still haven't received a call back from them, then I asked my wife to apply the same thing...
