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Discovery Health Medical Aid

Discovery Ltd

The Point Shopping Centre, 76 Regent Street, Sea Point
Cape Town
South Africa - 8060

Customer Service

+27 115 292 888(Digital Support) 14 2
+27 315 086 444(Fraudline) 3 1
+27 860 445 566(Healthcare Professionals) 17 4
+27 860 345 678(Financial Advisers) 4 3
+27 860 998 877(Gap Cover) 5 5
+27 115 411 222(Discovery Health Medical Scheme) 44 14
+27 115 296 006(Discovery Vitality) 8 1
+27 113 691 018(Lost & Stolen Cards) 5 0
+27 860 751 751(Discovery Insure) 3 0
+27 860 047 687(Discovery Life For Employers) 4 0
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Complaints & Reviews

vitality

Firstly, there is zero useful vitality assistance for queries, beside a 'bot' which is useless. The helpline does not give the required options for queries.

I have an apple watch, and am very it literate so don't need lessons on how to read, synchronise, capture, etc. I know how it all works.
However, I received an email from discovery vitality to say that in january, I reached my goal only two of four weeks, and so will be billed. This is totally inaccurate. I completed all my goals for january.
Secondly, this week, my 50 points due for 5000 to 9999 steps for thursday 6th, will not synch. This is the last 50 I need for my goal, and I am not getting the points due. There is a problem with the synching of apps in vitality, which must be addressed.
Members who work very hard to attain their goals cannot be compromised by bad administration - it is not fair on the members - what are we paying the elevated vitality fee for after all???

chronic benefit

I had no idea that some of my chronic meds were coming out of my savings until I had to pay for some of them as I ran out of savings!!! Discovery changed it without letting me...

poor service

I have been trying to apply for a medical aid with discovery for over a week now and still haven't received a call back from them, then I asked my wife to apply the same thing...

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