Department Of Labour Of South Africa — poor service - allocation of payment
REF NO. [removed]
Our client made a payment of their workmen's compensation return fees on 3 May 2019, she accidentally used the incorrect reference number.. We have been trying to get Labour Department to allocate the payment to their account. We have called and sent numerous emails. All we keep getting is a email that gives a ticket number. The very few times you can get hold of someoen on the phone, all they say, they can see the emails but someone still to work on this. We have been trying to get them to allocate this payment since 13 September 2019. How long does it take for someone to allocate a payment. We are not able to print a letter of good standing. Our client needs they letter of good standing for a tender, this is urgent. We have sent them proof of payment, affidavit plus a letter from the client. Please can you assist.
E-mail - [protected]@dca.co.za