Decorating Dens Interiors 151 S Walnut St c14, Las Cruces, NM 88001 review: Hunter douglas blinds

I purchased Hunter Douglas blinds from Sherry Franzoy [protected] | [protected]@decoratingden.com owner of

Decorating Dens Interiors in Las Cruces. Shortly after they were

installed the bedroom blinds would intermediately not close or

open properly as they would stop and I would have to keep

pressing the open/close button 5 to 7 times to get them to open

or close all the way. I notified Sherry and she came over but it

didn't do it when she was there as I advised her that it was

intermediate but she should have still troubleshooted why it

would do that. She left and told me with attitude she would

charge me to come back and then stopped answering my phone

calls and messages for help getting them fixed as it was

happening every single time. Now they are broken and the string

that holds the accordion blinds to close properly broke. What

happened is that Sherry measured and installed the blinds

improperly and had the blinds hit the top of the sliding glass door

railing which was causing the problem and now broke the string

as it got caught in the glass door railing due to Decorating Den

Interiors improperly installing my very very expensive blinds. I

want them to come and fix my blinds as Hunter Douglas has

warranty on them and they broke because they were improperly installed by Sherry Fronzoy and Decorating Den Interiors. I have

gotten in touch with Hunter Douglas for assistance in getting

them fixed and they sent Sherry Fronzoy from Decorating Den

Interiors an email with a fix it order and they are just ignoring it. I

will attach pictures of the problem and the fix it order as well. It's

a shame when you spend over 15 thousand dollars on blinds from

Decorating Den Interiors and Sherry Fronzoy and they won't

stand behind their product and service or honor the

manufactures warranty. If Decorating Dens doesn't fix my blinds

ASAP as I have been dealing with this issue for about a year now

I will have to escalate this via Hunter Douglass and regulatory

agencies to prevent deceptive business practices and Fraud.

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