DD214 Direct
reviews and complaints

My DD214 was ordered just under a year and half ago. To this day, I still have not gotten it. When I call to ask about it or to try to get a refund of the $100 that I spent for it to be expedited, I am out on hold for any time between 15 and 30 minutes just to be directed to their voicemail asking for my name and number. I never get a call back. Now I am in a position where I am losing money because I do not have it. I cannot do anything without it. No VA benefits, no nothing. So better for our country's veterans, seriously, because all you've successfully done is rob me of $100.

SCAM ALERT! I am awarding this 1 star since I cannot take stars away. I placed an order with them back in October 2022. It is now the end of June 2023. I have called several times and have been given the same answer over and over that Covid has back logged the process. I eventually asked for a refund since the company in my opinion has not lived up to its mission statement. Long and short of the process, I have called several times. They have told me every time that management has to review my submission and they will send a email. I have never received a email. I have called and directly asked to speak to a manager, there never seems to be a manager available and im told they will call back within 24-48 hours. Also lies. DO NOT USE THIS COMPANY! They are preying in vets and the more I have looked into the reviews the clear it is this is a scam. I will not be surprised when I see a class action lawsuit get dropped at their door. Maybe then I can finally get my money back!

I ordered my DD 214 discharge papers through DD214direct.com last November. Every several months, I have followed up ... to see what the delay may be. I always get a polite and immediate response. But, I just never get the discharge papers I paid $99 dollars for them to get for me. The excuse is always that Covid has slowed things down at the National Archives. Maybe ... but not almost a year to get the papers! While this company gets pretty good reviews online, I am seriously starting to question what is going on there. And since I made this purchase with *** they are also trying to help me get a resolution. Buyer beware for others thinking of going this route.

this company leads you to believe that they can get your DD214 fast what they actually deliver is a fee-based service for excuses why they can't deliver what they advertise. Every 20 days when you call about the order you placed they tell you it will be another 20 days Using covid as the excuse that keeps on excusing why they can't deliver what they advertise is a fast retrieval of your DD214. The reality is; if you need it fast you are wasting your money because it most definitively is not fast. Going on 30 days since I placed my order no update emails have to keep calling them for their latest excuse. Something they have plenty of. If you need a copy fast you will be sadly disappointed.

DD214 Direct is a ripoff. I sent all requested info and $99.00 on February 5th and was promised rapid response. After 2 months I sent an e-mail and was told they were working on it but covid was slowing things down. Then they said they would check National Guard records, which is a good idea considering I left the military from the Army National Guard, and told them that previously. Now we're into June and I'm still waiting...and 99.00 poorer. Don't waste your money on this one. Note: I just did some searching and found a government site that will provide your DD214 for free.

2 Stars, I have not receive my DD214 ordered March 2022. They have not contacted me in anyway. As I have seen from other complaints, not exactly sure what they do with the request other than fill out the Same pdf that is online and send. People can do it for free. Had I know that I could also expedite for only $20 due to Medical reasons for the request and have it back within 2 weeks I would have done so. The *** is reporting it is taking *** working days average to retrieve records, these are the Personnel that retrieve the records reporting this time frame. I will try to contact dd214 direct later this morning it has been 2 months. No excuses for COVID. all personnel are back working and have been.

These people are crooks. Ocotober 14,2019 I paid $158 to have my records sent to me as is was trying to buy my first home through the VA. After weeks of not even receiving an update, I called around a few bases and got in touch with someone who said to NEVER pay for this kind of service. Well its October 14 and I still have not received a single record that I paid for. I actually completely forgot that i paid for this scam until going through some old photos in my phone and saw a screen shot of my order conformation. DO NOT BUY FROM THESE DISGUSTING PEOPLE. They take advantage of Vets. I'm wiling to bet any positive review on this page if from some one they paid to write the review or they wrote it themselves.

11/11 I send in and paid for my fathers dd214 so we could have it on hand. Today is 6/7 and I called because we never received and email or any mail of the docs. I greeted the rep and info him of my concerns. The rep response was I put in for a home loan thats why its taking so long. I assured the rep no such thing was done and he immediately started cutting me off and talking over me. Then he states or records show this is your first call so was it urgent? 7 almost 8 months later nothing. He then says now I have to wait 10-15 days more because the request was wrong. I feel it should be expedited because of the inconvenience and the timing. No apology given that was sincere. This is not how you treat ***. I will not recommend at all.

Beginning to think this is a scam, paid for expedited service. Called them as soon as I placed the order and asked how long it would take, he told me about 17 business days, that was March 4th. Its now May 22 ( thats 55 business days) and I still dont have my DD214. Called and asked when I would get it and got the the government is short staffed because of Covid excuse. News flash, everybody has been back to work for a while now, asked to speak to a supervisor, surprise, one wasnt available but one would call me within *** hours, I think your *** hours are up since its been 2 weeks and I havent received a call yet. Save your money, DONT GIVE IT TO THIS COMPANY, who is obviously taking advantage of people who served this country. Semper Fi

Good afternoon, I wanted to write a review because I received a positive outcome with this company. I too had concerns after paying my money and reviewing some of the reviews. But, I have to report that my experience was very different with a more positive outcome. because, I made my payment on Feb 7, 2020, and a phone contact on Feb 14, 2020, just to see where they were in the process. I was told, and I received an email that my information had been forwarded to the proper government office. I received an email with my DD214 in it on Feb 17, 2020. I am very pleased with my outcome, and very very happy. I was told from the representative that it would take anywhere from 1-45 days. Well, it only took 10 business days for Army/Air National Guard. I am again very please and happy with my outcome. They came through for me.

At first, I was angry because I needed the fast service for a medical emergency care and also was trying to get a VA loan (I'm 81 and never got one but found the A-frame of my dreams on a river, etc.) before a certain early date (end of contract with a great price I could afford). So, when I thought it would be available on-line or express mail (overnight or at least in a week) and was informed that it would miss both dates that I needed it, I cancelled. Next night, got more rational and called back and got a great service worker who answered the phone with no wait! She said, given the circumstances, she could get me an "urgent" request and move me to a quicker resolution. She did and I got it in a week (just in time), today. I had been trying to get the form myself for months and kept getting the VA shuffle (I guess). *** T

I was told I would have this form with in 3 to 10 business days I paid for these services back on January 18th it's now the end of February and still I am waiting on this form. I desperately need this so that my husband and I can purchase a home with a VA loan. I'm now faced with coming up with 47000.00 to close on our home. Each time I speak with anyone from this entity I am told they are backed up. They keep asking me to be patient and understand. I'm sorry My understanding is exhausted and now it looks like so will our bank account. I'm not interested in a refund I am interested in this corporation doing as it told me it would do and producing the form. I am very disappointed to say the very least. This is how we treat our veterans. That is a terrifying thought. I will continue to write reviews until these behaviors are recognized by everyone who may use this service!

Zero customer service. On the very day my father died, my minor child thought she would be kind and they to look for his dd214 through this site. The site asked for my personal and financial payment information ONLY to get to the next step to see if she could help me search as many sites do WITHOUT CHARGING THOUGH. My minor added my information but instead the dd214 website inputted incorrect auto-filled information merging my name with the service members. At the end there was NO signature and NO authorization for an incomplete record of information and this company STOLE money out of my bank. Not just a temporary hold just in case a signature followed. Stole it, debited it, kept it and has not responded to at least 10 email replies to at least 3 notices to SIGN or my 2 phone calls. I am filing a complaint with my financial institution, with the Complaintsboard.com and with the police department. This could have been resolved and avoided if this business practices better customer service and morale. Shame on them, on my father's death day.

Veterans DO NOT send your money to request your DD214 from DD214 Direct. When I requested my record, the site did not have verbiage in reference to the pandemic. It was not until after they received my 99 dollars did they send communication that there would be a delay. It has been months. I received an email. Here is a snippet of the verbiage I received from Chief Veteran Advocate, Steve May, "At the National Archives, your records are kept on actual paper in a manila folder in a man-made limestone cave in Illinois or in a building in Saint Louis. Retrieving your records requires a significant human supply chain. During normal non-pandemic times, this is handled in a matter of a few days by the hundreds of federal employees who work there. They are operating at 10-15% staffing levels and have already had at least one active COVID Infection." Then it goes on to request authorization to send a fax or letter to my US Congressperson and US Senators asking them that the NPRC at the National Archives open as an "essential" service. First of all, this is the most inconsiderate and ludicrous suggestion Steve the Advocate. I requested my funds to be returned and I received an email requesting that I sign off on a waiver. The waiver is requesting that I agree to seven different acknowledgements and understandings. I am not signing any document to get ALL of my funds returned for non-service. My fellow veterans DO NOT send DD214 Direct your money. Steve nor this company are Advocates of veterans. If there was a "no star" I would have selected that option. Taryn J

Money well spent! Thanking you is so simplistic to the real gratitude I have for the customer support and knowing that I'm supporting a Veteran owned business is the icing. I ordered my father's DD214 on the 16th of October and received the email copy on the 27th of October. When I placed the order I understood the turn around time could take a while because they have to get it from the government offices. So why go through these guys instead of going direct? I felt like they were looking out for my best interest and ensured I got my form as soon as possible, in essence they took out any hassles I would have had going at it by myself. And to prove this point after about a week of placing my order I emailed them asking for any updates and they quickly responded with an update without attitude or making me feel like I was bothering them. I've read the reviews people have left and even though some seemed a bit harsh (not judging, I understand everyone has opinions; but some were just very upset); but what stood out to me was the response from DD214 Direct and they weren't rude or trying to excuse poor performance. If they made a mistake they owned it and even went so far as to try and compensate. That spoke of a company that cares about their customers and how they are treated. I could write an epic novel on how grateful I am for this company, so I hoped that I conveyed how professional, courteous, helpful, and all around great they are. So again DD214 Direct ... THANK YOU, THANK YOU, THANK YOU, times infinity for the best customer service and for being my security net in dealing with obtaining the DD214 for the interment of my mother (which is a trying time without the hassle of obtaining this sometime hard to get form).

This company deserves 0 stars, however that was not an option here. My father paid to receive his DD214's on 1/22. As of yesterday 10/28, he has yet to receive his documents. I spoke with the representative Louise one 10/27 and asked for a status update. To my surprise, I was informed that his request was still pending due to the lack of communication from the ***. When I asked how often the *** was contacted, I was given the following response. According to Louise, on 1/22, the company contacted both the *** and *** in reference to my father's request. She then stated that the company received a letter dated February 7th from ***, explaining that they did not have the records and they suggested that the *** be contacted. At this point I again asked for clarity, due to her previously stating that she had already reached out to the *** with the initial request (I do not believe that this occurred). She then stated that after they received the letter they contacted the *** again. No further contact attempts were made until July . I then asked her what other attempts had been made since July, considering that it was now October 28th, and she stated that she would send an email after our conversation. I immediately explained to her that this lack of communication and lack of advocacy on behalf of my father was unacceptable. Louise stated that she would contact her management team and calm back. She called a few hours later to report that the company's lawyers were having difficulty getting in contact with the *** and therefore, they approved a refund of my father's $79.00 initial payment. I communicated my frustration with this process, now that he has waited for 9 months and STILL does not have his DD214. We are now starting over and going through *** ourselves. This is a piss poor way to treat Veterans!

I needed my DD214 for a job I was getting. I found DD214direct for "quick" action on 6/28/22. They first make it sound like its quick, which it is not. it is August 23rd and I still have no resolution. I will lose my job Saturday if I cant show them my DD214. DD214 DIrect had told me, after it took more than 2 weeks, that it was 5-6 weeks. We are coming in on 8 weeks and they have stopped responding to my emails. I called today and they give the boiler plate response of "we'll send it when we get it". This appears to be a scam that makes it look like you will get it quickly then they start telling about all the big delays and back ups...AFTER you pay 99 bucks and dont get a result. I desperately need my DD214 and this company has lied to me twice about estimated times so far.

I requested a copy of my DD214 through DD214 direct in January. I need this to purchase a home and receive medical services from the Veterans Administration. After dozens of phone calls I was told repeatedly that it would take no more than 60 business days to receive my DD214 via email. It is currently over 80 business days and there have been no updates. I desperately need my DD214 for a medical procedure that is on hold. I have been given numerous excuses. This company does not care about veterans. They routinely tried to upsell me with other services during my phone calls with them. When I asked to speak to a supervisor I was told that someone would reach out to me. No one has contacted me about this issue. This company should make clear how long this services takes. It should not *** months to get a copy of a DD214.

Family needs DD214 to be able to apply to have Veteran's name inscribed on Veterans Wall in Sedona, AZ. Contacted DD214Direct. The first person I spoke with said if I paid the $99. that day we would get the DD214 that day. Second person I spoke with said he was the manager and they could provide it in 3-20 days. I told them I need it by May 1st as the deadline for the app is May 3. They said they marked it urgent. I paid the $99. that day. I have sent many emails. They claim due to covid they don't know when they can get the DD214 They must have know this when I signed up telling them time is of the essence. They no longer respond. They do not return calls. I want my money refunded. This business is probably a scam even if they claim to be endorsed by the Complaintsboard.com. They don't print their physical address on anything. The site says their number is ***.

In or around the middle of December I ordered a copy of my DD214 from DD214 Direct. They assured me over the phone that even though the *** pandemic had cut their staff done significantly, I would receive my DD214 in approximately 90 days. I followed up with emails on 12/14, and 12/16 of 2020 requesting a tracking number. I also emailed them on 1/26, 3/8, 3/10, 3/11, 3/12, 7/22 and a couple other times after that. The only answer I ever get is "Our veterans' advocates are currently researching your inquiry and will answer all your questions within *** hours". When it came time to put a bid in on a new home I was told my best bet would be through a VA loan. I couldn't get the loan without my DD214. I explained the urgency to DD214 Direct but still received no answer. I even paid an extra fee to get my forms expedited. I feel that I was taken advantage of by this company.

I recently purchased a copy of my DD214 form of which I have still not received to date. I have called three times to check when I would be receiving it. The first call: I was told it will take 10 to 15 business days to get the form. I waited more than 15 days before calling again. I was told then, that they have ask for the document several times and were waiting on the government to send the document. I told the company that I wanted the document by July 6 or I would be requesting a refund. I called again today. July 8. The company still cannot produce the document and blame the government for the delay. I informed the company that I wanted my money back. I was informed that I would receive an email where I could request a refund and that would be reviewed within 24 to 48 hours. This is unacceptable. I purchased a document, I paid the money for the document, I have waited the time required to receive the document. A full refund is required ASAP.

On July 23rd of this year I paid $99 to have my DD-214 expedited because I needed it for a job so I can claim Veterans Preference. On their site they guaranteed that I would receive it from 3 - 15 business days. AFTER I paid the fee, I received a "confirmation email" stating that it could take longer due to COVID. I waited until after the 15 business days and contacted them by phone on status and they stated that they processed my request and it should be here "soon. It's now September 13th and I have not received it yet. I called again today and they said it is still being "processed" and the only ones that are expedited are the ones that are considered "emergencies". I went back to their website today and they have taken down the advertisement about the 3-15 day turn around. If I knew it was going to take this long I would have never paid to get it faster. If I cancel my order than I'll have to wait even longer. Bad business taking advantage of Veterans.

I ordered my DD214 and was given a time frame that has past. I emailed the company a couple times and they finally rellied. They said they're still locating the documents and also blamed Covid for backing up the government logs. The same email said I can take *** minutes of my time speakingbto a rep and my documents could be available within minutes. How does speakibg on the phone for an hour take away the "covid" back log and also let them magically locate my records that they've taken over a month looking for? I spent $99 to get the runaround. The only reason I didn't request it for free through the govt is because this company claimed to be quick until they get your money. I heard a certain govt site currently has a turnaround of 3 to 5 days. I'm definitely not satisfied with the poor service that hasn't been provided yet. I will delete this complaint if the company actually gets my records very soon. It's obviously possible if they can do it within minutes.

Purchased this service *** for my military records on March 6. They advertised a quick turn around *** days or maybe longer because of the pandemic. At 30 days I emailed about records and was asked to be patient. At 60 days I emailed about records and told to be patient. At 75 days I called to ask what happened and was asked to be patient, I was told to callback in 2 weeks if I didnt here anything. At 90 days I emailed and received a response saying that the my signature appeared to be illegitimate, I singed this signature with my finger on my iPad so its a no brainer that it wont look right. I called today and was told they resubmitted my urgent request due to my signature, Really? They told me that they mail me a paper for me to sign with a pen and return to them so they would have a legitimate looking signature. They told me there is no one with authority that can help, They asked me to be patient! Well I ran out of patience and am now screaming for help.

In September , I purchased a new car. While the paperwork was being completed, I was asked if I was a military veteran and my answer was Yes. The dealership needed a copy of my DD214 to give the military discount. So I went home, thought I knew where it was but could not located it. I searched the internet to find a way to get a copy of my DD214. I found a contact with the name DD214 Direct. The website AND the people said I should have this in a couple of weeks. I placed an order on September 28 and as of today, July 26 I have not received the copy. I paid around $160 for a copy of this. In the meantime, I went back to the car dealership and told them I had been unable to locate my documents at home and that I had ordered copies, and based on what DD214 Direct to me, I should have my copies in 2 or 3 weeks. I have been in touch with them on numerous occasions. First they blamed it on the pandemic. Now they are claiming it was lost. I may lose my loan disc.

I paid $138 to receive what they specifically list on their website. *** points, DD256, and an additional paid service for my OMPF they offered for an extra fee. These are all military documents in military archives which as an individual would take months of trips to these military locations to sign out the records. Instead of DD214 direct retrieving these documents they claim to supply including the additional charge for my OMPF they sent me a generic copy from the national archives which basically the only service they provided was they took a trip to any VA medical location and only got a VA version one page service record. The document is useless not official and they never provided the services they were paid to do. I've tried by email on June 14th and June 15th to contact DD214 Direct about whether they are retrieving the documents specifically requested in the purchase without any reply or explanation why there's no military records from actual military sources.

ON 12/28 I ENGAGED THIS COMPANY TO GET MY DD214 AND MY MILITARY RECORDS SO THAT I MAY PURCHSE A HOUSWE IN ***. I PAID THE $99.00 AND AN ADDITIONAL FEE FOR EXPEDIATED SERVICE. I WENT TO *** AND CONTINUED IN CONTACT WITH THIS COMPANY AND I KEPT GETTING THE RUN AROUND. AFTER EXPLAINING THAT THERE IS A SEVERE HOUSING SHORTAGE IN THE *** I NEEDED MY 214 IMMEDIATELY. THEY THEN UPGRADED ME TO EMERGENCY SERVICE. IN THE PAST THREE DAYS MY WIFE MADE CONTACT WITH THE COMPANY AND WAS TOLD THAT WE WOULD HAVE AN ANSWER IN *** HOURS. WITH NO COMMUNICATION IN THE 48 HOURS SHE CALLED BACK AND WAS TOLD THEY COULD NOT GIVE AN ESTIMATE OF HOW LONG THIS WILL TAKE. WE HAVE BEEN AWAITING THIS FORM FOR *** ANY ESTIMATE. I KNOW THAT THINGS ARE TOUGH DUE TO COVID BUT I SOLD MY OLD HOUSE AND GOT A DIVORCE ALL ON LINE IN 35 DAYS. SO I KNOW IT CAN BE DONE. IF THEY CAN NOT GET THE INFORMATION THAT I REQUESTED THEN I WANT A REFUND OF ALL MONIES PAID IN. THIS IS TOTALLY UNACCEPTABLE. WHAT IS SO FRUSTRATING IT SEEMS THAT NO ONE THERE KNOWS ANYTHING ABOUT THE PROCESS.

On June 13, 2022 I paid this company $99.00 to obtain a copy of my DD214 discharge record. They advertise they can get it faster and easier than an individual can. I needed this document for a VA home loan. The confirmation email I received from them stated that they would have the document within *** business days with a delivery date range of June 27th to July 4th. I also filed a request for this document myself from the *** via online request on June 13th. After several phone calls to this company and being told it was being processed I called the *** several times. On July 18 I called *** and spoke to a young lady who put my request as "high priority, time sensitive". When i checked online for the status of my request approximately 3-4 hours later it showed that the request had been processed and I would receive the document in 3-5 business days. On July 19 I again called DD214 direct and was told that a supervisor would be looking into my request the same day. I was again told that this was the fastest and easiest way to obtain my military record. I explained to the women that I had also requested the document on the same day that they filed a request and that I had a digital copy of my DD214 in my email inbox that morning. At that time I said I wanted my money back and was told that a representative from the reimbursement department would look into my request and I might have a refund in *** hours.I think this company is taking advantage of veterans when they need it most. I have found several Complaintsboard.com complaints from others that have had similar experiences with DD214 direct.

On May 4 I placed an expedited order to obtain a copy of my fathers WWII discharge papers from the Navy. They advised I would receive in 2 - 3 weeks. I used my credit card to pay for this service.Order number OL-*** was created.On June 14th I followed up. They advised I should be patient. I followed up numerous times over the next four months.Oct 1st I followed up again and they recommended I be patient. I then requested a refund. They sent me a form to complete and returned the same day. I also included a note in my email requesting a check be mailed to my home address. This is due to the original credit card used had been compromised and Chase provided a new / replacement card.Oct 28th I spoke with customer service to obtain an update. She escalated to her manager and requested I be provided an update by noon the following day. NO RESPONSE Nov 2nd I spoke with customer service rep *** Once again she escalated to her manager and requested an email with update be provided by noon Nov 3rd. NO RESPONSE Nov 5th I spoke with customer service rep *** Once again she escalated to her manager and requested an email with update be provided by end of business Nov 5th. Received voice mail message from ***, DD214 manager, Requesting I once again reach out to *** to determine if my credit card received the reimbursement on Oct 2nd. He also advised he would call back on Monday Nov 8th. NO RESPONSE Nov 10th I spoke with customer service rep *** Provided update regarding Chase never receiving my refund. She immediately escalated to ***. NO RESPONSE as of Nov 11th. As of today I have given up on this companies ability to provide customer service to include mailing me a check for my refund. I greatly appreciate your support in resolving my problem.Thanks and Regards,LB

I am a veteran of the *** Army. Last year, on November 12 I paid ***214 Direct $139 to find the long form of my ***214 along with associated discharge documents ($100 for the ***214, $39 for the other documents). They promised expedited delivery.6 days later, they gave me a PDF containing multiple discharge-related documents but not the ***214 which accounted for the bulk of the order. I thanked them but explained that I really needed the long form of the ***214 in order to secure a VA Home Loan. They stalled for 8 months, telling me that the government couldn't find my paperwork or that they didn't have the manpower because of COVID etc.Last week, I paid another firm to find the long form of my ***214 and they got it to me LESS THAN 24 HOURS LATER!I needed that document because originally I applied for a VA home loan to purchase the property I've been renting; the purchase price was $150.000. At that time (November ) I was quoted a ***% interest rate on a 30 year fixed loan which would equal a monthly payment of about $871. Now, because ***214 Direct failed to deliver on their promise and stalled for 8 months, the best I can get is ***% which is a monthly amount of about $1,216 over the same 30 year term. When that difference is added over 30 years ($1216-871 = $345, x 12 months. x30 years) that is $124,200 extra that I will now be paying due to the ineptitude and misrepresentation of ***214 Direct.They misrepresented their services and failed to deliver my documents in a timely manner, which will now cost me an enormous amount. They have yet to send the document I ordered. If they had done what I paid them to do when I paid them the first time, I would have my home now and would be paying only $871 per month. I feel like ***214 Direct owes me at least a portion of that $124,200 due to their misrepresentation and stalling. I can provide all correspondence with them. Please advise on what I should do moving forward.Thank you