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I called a salesman at Dave Smith Motors to buy a new Chevy SUV. This was the second vehicle that I had planned on purchasing through the company. I was told that they had a vehicle on their lot that had everything on it that I had wanted.
I had them send me several pictures of the vehicle and their description and window sticker of it. As far as I could tell everything was just as described. I should have had my guard up though when I was continuously "begged" for a $500 deposit to make sure that they did not happen to sell the vehicle before I could get there.
I was told that the money was fully refundable, no matter what happened with the deal and it was just a formality of the process. Having bought a vehicle from them previously I had too much trust in them. Being a very busy person, after reviewing all of the documents and photographs that had been sent to me I decided to give in a let them charge my card for $500.00.
Within one hour of that charge being completed I received a call from the same salesman stating that he had just found out that several of the things on the vehicle they had were actually different than what he had told me it had.
These things were: 785 miles on odometer, different wheels, odd chrome parts, no navigation system and several other things. When I told him that I was not interested in that particular vehicle seeing how it very few of the things he had told me, he said that he would talk to his manager to work something out, and get back to me.
Fast forward 2 months. After hundreds of phone calls to Dave Smith and their managers, several hours spent documenting my case to the credit card company and being told that my money was in the process of being refunded and "to wait" a little longer. I have still not seen a dime back of my $500.00.
Dave Smith Motors are thieves. PLAIN AND SIMPLE. Do not ever put money down on a vehicle without seeing the refund policy in writing and the car in person. It is sad that one of the largest car dealers on earth is also one of the least trustworthy.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry you got taken.
I smelled scam as soon as they asked for a deposit on a non existent vehicle (just to do a locate)
Their reasoning was to make sure I was serious -- so I went and paid cash for the $50K truck somewhere else!
Serious enough for you?
I had the same problem with the dishonest people at Dave Smith Motors. I called about a new Chevrolet Silverado in August of 2009 and was told they have the vehicle I was looking for but it would not be ready for delivery for two weeks. My salesman told me I needed to put down a $500 deposit to hold the vehicle and to secure the deal. When Dave Smith Motors was unable to get the actual truck I wanted, the deal fell thru. I was told by my salesman that he would submit to his sales manager a request to have my $500 returned to me. After three months, several calls, emails, letters and broken promises, I came to the conclusion that I was scammed by a dishonest car dealer that I hope no one is ripped off by again. I w0uld never do business with such crooks again!