The complaint has been investigated and
resolved to the customer's satisfactionResolved Darkstar Communications LLC — Renewal
resolved to the customer's satisfaction
This company provides servers for using Ventrilo and other voice chat servers. They have a very underhanded renewal policy. They require 24 hrs notice before your renewal period if you want to cancel your account, but the only email you receive is on the day of the renewal, which is considered too late. They then try to bully you and threaten legal action, including harming your credit. If you argue it enough, they'll offer a 30% buy out.
If they truly cared about their customers, they would send out a renewal notice by email (or snail mail) atleast a week in advance of the renewal date. Instead, they only send internal messages within their website. I'm sorry, but that's not good enough.
In my situation, someone gave me the account. I never agreed to any terms, I just renamed the account, address, and email. Nothing ever made me agree to any terms. This company should be forced to send renewal information via email or snail mail giving enough time to cancel without harassment.