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CB Retail Stores Dan Murphy's 23 Steel St., Newcastle, New South Wales, 2302, AU
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Dan Murphy's
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Dan Murphy's company logo

Dan Murphy's

23 Steel St., Newcastle, New South Wales, 2302, AU
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1 complaint
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Working hours
Mon
9:00 am - 8:00 pm
Tue
9:00 am - 8:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 8:00 pm
Sun
10:00 am - 6:00 pm
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11:43 pm EST
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Dan Murphy's - Security at store

I visited your store at West Newcastle this afternoon 24th November 2019 at approximately 3 pm and was totally appalled at the way the security guard approached me about checking my bags. I wasn't purchasing anything and tried to exit the store via the inward gate. There was no other way to leave apart from waiting for all those purchasing to be served.
As I went through the gate the security person called me back to check my bags.
I don't have a problem with having my bags checked and readily offer them for inspection when leaving a store however, I do take offence at being addressed as "love" and being told I looked suspicious.
Maybe the store should make it that there is a way to exit the store when you are not purchasing without having to look "suspicious". Also have the security guard placed in a position that you can readily offer your bags for inspection and not placed in an embarrassing situation in front of other customers.
After this experience I will not be returning to the store and will not be recommending this store to family and friends.
Regards
Linda Hudson

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