The complaint has been investigated and
resolved to the customer's satisfactionResolved D & G Design — Scam and cheating
resolved to the customer's satisfaction
My wife and I excited to build a new deck contacted Chris Kick at D&G Design. After coming out to give an estimate we agreed to the terms and happily gave Chris half the money down, $2250 for materials. The other half, per the signed agreement, due at the completion of the project. The project was expected to be completed within 3 weeks +/-. I began checking in with Chris to find out when he thought he was going to come out to do the work. Week after week I called and got the same story. 'Oh we are coming next week, for sure!', Chris would excitedly exclaim. Week after week I was sorely disappointed when Chris failed to show.
As the weeks rolled by so did the excuses. At one point he had the wood but then after 4 weeks had past the story changed to he couldn't get the wood at a decent price. However i would still get the same story, next week we will be there. Finally next week arrived. Chris actually showed up to build my deck. Now my deck was/is going to be made of IPE. The IPE itself makes up $2000 of the $4500 estimate, so clearly the most expensive part. While he did show up to build the deck he informed me he was only going to build the base. Next week he would put on the IPE. Starting to sound like a broken record.
Chris's crew put in the base, rough estimate of $600 worth of the project. I finally felt like we were getting somewhere. However when I called Chris the following week to check on when he was going to finish he started getting shorter with me. This time instead of having a conversation he simply answered my phone call by telling me 'I don't have an answer to your question, got to go'.
Two weeks after installing the base I finally got work Chris was getting the material and would be installing the following Monday. Later that week Chris called again to tell me I needed to purchase the wood because he was unable to. WHAT??? I simply told Chris I was not comfortable with that as I had already put down half and our deal was half down the rest at completion. It was his responsibility to take care of the rest.
He was ok with that or seemed to be, until I called back the following week. Chris informed he could not get the wood, I needed to buy it. Once again I tried to reiterate i was not comfortable with this. At this time Chris got irate with me and told me he was not comfortable building a deck for me if i would not buy the materials. Wait wasn't that what I gave half down for?
At any rate I told Chris OK we clearly need to go separate ways, and I need some money back. At which point i received a dial tone. I tried calling him back at which he told me he would not build my deck.
Chris will no longer work with me on getting back my money.