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Cultural Care Au Pair / International Care

Cultural Care Au Pair / International Care review: Awful experience 83

T
Author of the review
11:23 am EDT
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This agency is a sham operation. They specialize in trafficking young international women as au pairs and placing them in U.S. homes for childcare. They are not trained or experienced to do so. Their applications are falsified and references are from family members, not real childcare refs. They charge large amounts of money to the host family and the au pair for this "service". Once the au pair arrives in the family's home, the agency "goes dark" when you contact them about a problem. You won't get a call or helpful response from the local personnel, Boston office, etc. They put children at risk of neglectful childcare, the au pairs in inappropriate situations with minimal English and the family's are left to pay the high price of no service when it all goes wrong. This agency only responds when a State Dept rule is broken or a lawsuit is filed. They should be shut down. They are the same agency that placed Louise Woodward, the Boston au pair, on trial for shaking an infant who died in her care. They changed their name after this court case from EF Educ to Cultural Care Au Pair.

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83 comments
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soccermom
,
Nov 14, 2008 11:53 am EST

Cultural Care Au Pair is a terrible agency. They placed us with a Thai Au Pair who was a NIGHTMARE. She was very, very dirty leaving stains all over the carpet and bed in her ro0m. She would stay up all night going out to the bars and then would start work the next day exhausted. Her "uncle" would call us from Thailand every Saturday and Sunday leaving threatening voicemail messages on our home phone because she evidently owed him money. On one occasion, he suggested in the most horrible language that she was likely to be having sexual relations with my husband.

She would nap when she was supposed to be watching our kids. The final straw was when my teenage son came home to discover they had removed their diapers and were running around bedroom to bedroom tearing up the house while she slept peacefully in her bedroom. After we confronted her, she slipped out of the house in the middle of the night, leaving us in the lurch.

We got absolutely NO SUPPORT from the agency. They did not even bother to return our phone calls until 24 hours later. When we asked for a refund from fees to be paid up front, they refused, instead offering to send us another au pair.

What this previous person described is absolutely true. They are not responsive and they do not screen au pairs. They are only interested in the bottom line. Check the web, you will find many lawsuits and complaints regarding this agency. BE WARNED. There are plenty of hard working nannies in the US if you just post notices in your church or in community newspapers. You can easily run a background check through other companies based here in the US. I will tell my story over and over again to any one who will listen. Cultural Care Au Pair is not recommended.

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Janine Thompson
,
Oct 05, 2008 8:20 pm EDT

As a hostmother of a different organization, I happen to witness one of the most outrageous situations here in Westchester over the past week. A friend of our au-pair was refused help from Cultural care who responded simply by canceling her visa as well as threatened her with deportation. THIS IS OUTRAGEOUS. This girl has had to endure verbal abuse for months, is absolutely scared of her hostfamily, and is now faced with extradition.

Anybody who can assist in helping this girl, please contact me.

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rob cota
,
Oct 04, 2008 6:34 pm EDT

Those are are very strong words...As we all know, when you are dealing with humans, there are always going to be situations that aren't perfect. My wife and I signed up with Cultural Care Au Pair over a year ago and received top notch service and a wonderful au pair that was trained by them for 4 days in New York, referrences were checked and a criminal background check was done by a representative in her country. When we called the headquarters, we always reached somebody, but rarely needed to because we had a local childcare coordinator just miles away that was representing our family...

My wife and I are now on our second au pair and are now the local childcare coordinators for our South Bay group in California, representing over 30 au pairs and thier families...As I mentioned, problems do arise, and when they do, we are here to remedy them and the Boston office has a team to back us up. Cultural Caere places thousands and thousands of au pairs every year, they are the biggest because they care...in fact nerly 70% of thier business is from referrals or repeating families.

As a father of two and a man of principle, I would not defend a company that I thought would in any way put children or au pairs for that matter at risk..

ABOUT US: Rob and Tracy Cota are parents to two wonderful children, host family to a excellent au pair from Mexico, Paola, and represent Cultural Care Au Pair Agency as local childcare coordinators. We have extensive experience in placing au pairs, conflict resolution, and setting reasonable guidlines for a successful experience. If we can assist you in any of these areas, call or email us and we’d love to help. Rob and Tracy Cota, Local Childcare Coordinators, Cultural Care Au Pair, [protected], [protected], Email: SouthBayAuPairs@yahoo.com, Website: http://t-johnsoncota.local.culturalcare.com/default.asp

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