Crunchyroll / Ellation
Reviews and Complaints

Out of the blue they started taking money from my 16 yr old daughter's personal savings and checking accounts from her hard earned money. We have never heard of this " company" nor do we have any idea as to how they got her information or were able to get these withdrawals authorized. I have tried to contact them with no success or response. I am disgusted that they would steal from a child and they should be held accountable, especially since it seems to be a continuous cycle of theft with this "company" Immoral and Disgraceful!

I signed up for the premium membership on Crunchyroll when they had a promotion with Japancrate. They sent me a code for a free month of Japancrate, but when I tried to use it, it didn't work. I reached out to Japancrate and they said they would take care of it with Crunchyroll. However, after three months of back-and-forth emails with both companies, I still didn't have a working code.

Japancrate told me that Crunchyroll had given out duplicate codes to many people and didn't have enough codes to make up for it. They offered me some free samples and coupons to make up for the inconvenience, but I was still disappointed that I couldn't get the free month of Japancrate that I was promised.

When I contacted Crunchyroll about the issue, they told me that it had been too long and they weren't going to honor the promotion. They didn't seem to care about customer service and I felt like they had intentionally deceived customers with a promotion they had no intention of honoring.

Overall, I was disappointed with my experience with Crunchyroll. While I enjoy their selection of anime and manga, their customer service left a lot to be desired. I hope they can improve in the future and be more transparent with their promotions.

I gotta say, I was pretty excited to try out Crunchyroll when I saw they were offering a two week free premium trial. I mean, who doesn't love free stuff, right? But boy, was I in for a rude awakening when I tried to cancel my subscription.

First off, the website kept giving me the ol' "page not found" message whenever I tried to cancel. And when I finally managed to get through to customer service via email, they were completely unresponsive. I had to send a pretty threatening email just to get them to acknowledge me.

And even then, their response was pretty lackluster. They only refunded me for three months of payments, even though they had been taking my money without authorization for over a year. And to top it off, they had the audacity to try and compare themselves to Netflix (which I never even mentioned) and act like they were doing me a favor.

Honestly, the whole experience left a bad taste in my mouth. I had to go through PayPal just to get the rest of my money back. So if you're thinking about trying out Crunchyroll, just be warned that canceling might be a nightmare.

This app is like, so hard to use if you don't wanna pay for it. Like, seriously, they put like six ads in a 20 minute episode. That's like, way too many ads. It's like, impossible to stay interested in the show when you keep getting interrupted. And sometimes, when the ad ends, the episode doesn't even start back up in the right spot. So then you gotta like, find the right part and then watch like, three more ads. It's like, so annoying.

And don't even get me started on the 14 day free trial. It's like, a total scam. They like, make you put in your bank account info right away so that when the 14 days are up, they can just like, take your money without even asking you if you wanna keep using it. It's like, super greedy.

I really don't like this app. It's like, so crappy. They make so much money off of us by making us watch all these ads. I'm like, never gonna use it again.

I gave Crunchyroll a try for a month to catch up on my favorite anime shows. However, I was left feeling disappointed with the limited selection available in my region. As a viewer in the Philippines, I found that the catalog was severely lacking compared to what was offered in the US. Despite paying the same subscription fee, I was only able to access less than a quarter of the content available to US viewers.

The only show that was being simulcast on the same day as Japan was Boruto. In comparison, US viewers had access to popular shows like Black Clover, Re: Zero, and Rent-a-Girlfriend. As someone who knows that anime is a big market in the Philippines, I believe that Crunchyroll is missing out on a huge opportunity to attract more subscribers by not offering the same content as the US.

I hope that Crunchyroll will take action to address their region restrictions and provide viewers in the Philippines with the same selection of shows as their US counterparts. If they do, I have no doubt that many more people will be willing to subscribe to their services. As it stands, I will not be renewing my subscription until this issue is resolved.

I gotta say, I had a pretty rough experience with Crunchyroll. I ordered some Christmas gifts for my kids a whole 30 days before the big day, and boy was I disappointed with how they handled things. It wasn't just me either, seems like a lot of folks had issues with them this holiday season.

So, a week after I placed my order, they hit me with the news that there would be some shipping delays. Alright, I thought, I can handle that. But then another week went by and I still hadn't heard anything. I reached out to them and they told me they were doing everything they could to get my order to me by December 23rd. Alright, I thought, that's cutting it close but it's still doable.

But then, nothing. I reached out again and they told me my order would be shipped 2 day priority, but there was no guarantee it would arrive by Christmas. I mean, come on! I reached out one more time to ask about this and now they're not even responding to me. It looks like my kids won't be getting the gifts they wanted this year.

Honestly, I'm so disappointed in Crunchyroll. I cancelled my membership because I can't support a business that treats its customers like they don't matter. It's a shame, because I really enjoyed their service before this whole mess. But now, I'll be taking my business elsewhere.

I gotta say, my experience with Crunchyroll has been nothing short of a total rip-off. I've been trying to cancel my premium membership for months now, but every time I try, I get some stupid error message saying they can't process my request at this time. I mean, come on, how hard can it be to cancel a subscription? But I'm a busy person, you know, so I just shrugged it off and figured I'd try again later. I'm sure I'm not the only one who's done that, right?

But here's the thing: it turns out that if you pay with PayPal, you can't cancel your subscription through the Crunchyroll website. Nope, you have to go through PayPal to cancel it. Why the heck didn't they tell me that in the first place? I had to go searching around online to figure that out. It's like they're trying to make it as difficult as possible for people to cancel their subscriptions.

And you know what? I bet they do it on purpose. They know that a lot of people are just gonna give up and forget about it, and then they can keep charging them every month. It's a total scam, if you ask me. And to make matters worse, they don't even have a customer service line you can call to talk to a real person about this stuff. It's like they don't even care about their customers.

Honestly, I wouldn't recommend Crunchyroll to anyone. They're just out to steal your money and make it as difficult as possible for you to cancel your subscription. Stay away from these guys, folks.

Crunchyroll is a streaming service that offers a wide range of anime and manga content. However, my experience with the free version of the app has been less than satisfactory. The app is riddled with commercials that seem to pop up at the most inconvenient times. It's frustrating to have to sit through multiple ads just to start watching a show. And if you accidentally rewind, you have to sit through the same commercials again.

The app also freezes frequently, and I've had to restart it multiple times. It's a hassle to have to keep restarting the app, especially when you're in the middle of watching something. Additionally, the app doesn't remember which episode you were on, even if you've already watched it. This means that if you accidentally click out of an episode, you have to go through all the previous episodes again to get back to where you were.

I've since switched to using Tubi to finish watching an anime that I thought was only available on Crunchyroll. Tubi has a much better functioning app, and I haven't experienced any of the issues that I had with Crunchyroll. Funimation is also a great alternative, especially if you prefer dubbed anime.

Overall, I wouldn't recommend paying for the premium version of Crunchyroll if the free version is this frustrating to use. The app needs a lot of work before it can compete with other streaming services.

My name is Zan and I have to say, I'm not a fan of Crunchyroll. I've tried to cancel my account so many times, but it just doesn't work. I don't even use this website that much, to be honest. The only reason I signed up was because of a game I was playing. They were offering a free diamond if I signed up for an account. So, I read all the policies before signing up. They said that I could cancel anytime with no cancellation fees. But, when I tried to cancel, it just wouldn't work. I was freaking out because I used my dad's debit card and I didn't want them to take any money from him. I think they're trying to scam us.

I tried to cancel my account during the free trial, but it just wouldn't let me. It's like they're controlling it or something. If they start taking money from my dad's account, I'm going to sue them. This is not okay. I hope this review gets to the people who made this $#*!ing company. It really sucks.

Crunchyroll is a pretty good streaming service for anime, but it's not perfect. Let's talk about the downsides. Firstly, the streaming experience can be a bit frustrating. While the anime selection is cool, it's annoying that you have to pay for ad-free viewing. I mean, why should I pay for something that I can get for free on Netflix? Also, the streaming quality can be a bit spotty at times.

Secondly, there are some bugs that can make watching anime on Crunchyroll a bit unpleasant. For example, there's this one bug where I can't see the subtitles after an ad, which can be really annoying. It's not a dealbreaker, but it can definitely take away from the viewing experience.

Finally, the ads. I get that Crunchyroll needs to promote their app, but why do they have to do it on the app itself? It's not like people who are already using the app need to be convinced to use it. And the fact that 95% of the ads are about the premium subscription is just as annoying as those YouTube premium pop-ups. It's almost impossible to watch anime in peace without the subscription, which is frustrating. Why should I have to pay for a premium subscription just to watch good anime without ads when other streaming apps like Netflix and Funimation exist where I can watch good anime for free, ad-free, without paying for a subscription?

Overall, I don't hate the app, but Crunchyroll definitely needs to fix these issues before anyone else complains about them. The anime selection is great, but the streaming experience and the ads can be a bit of a turn-off. If they can fix these issues, then Crunchyroll would be a fantastic streaming service for anime fans.

I was really excited to check out Crunchyroll because I wanted to watch some of my favorite anime shows like Attack on Titan and Dragon Ball Super. I found it on Google and it said it was "free" so I was pretty stoked. But let me tell you, it's not really free. You only get about 20% of the content for free. For example, you only get the first season of Attack on Titan and about 30 episodes of Dragon Ball Super. So, I guess that's what they mean by "free things you get".

But that's not even the worst part. Half the time, Crunchyroll just bugs out and you can't even watch anything. It's super frustrating. And when you do finally get to watch something, you have to sit through ads every time the camera angle changes. It's ridiculous. I mean, I get that they need to make money somehow, but come on.

It used to be that you could actually watch a whole show for free, like Attack on Titan. They would make a few newer episodes premium only, but then they would eventually turn back to free. But now? Every episode from season 2 to the final season of Attack on Titan is premium only. It's such a bummer.

If you're thinking about using Crunchyroll, I would honestly say don't bother. It's just not worth it. But if you do decide to use it, be prepared to waste a lot of time trying to get it to work. And if you're paying $7.99 a month for this service, well, good for you I guess. But in my opinion, it's a wacky, no good, useless, dumb service that can go do a belly flop 1000 feet up in the air onto rock hard concrete.

I have complained to Crunchyroll recently time and again about the constant interfering I recieved while trying to watch videos on their website. The videos are not being allowed to show in full screen, there have been videos starting to show when I never put in one to watch!? Then there is the orange circle going round non stop on the screen when trying to watch a film. This very morning I have incountered these problems!

After creating a free account with Crunchyroll at the beginning of 2021 (or maybe the end of 2020), I haven't been able to login to it again. I created a new account (in April 2021) and I am having a similar problem (that being that I can only login to my account on one device). I wish to know if I have done anything against the terms of service for this to happen and whether it could be fixed. Thank you however for all the great content on your site.

I received a paypal notification that $10.62 had been sent to Ellation, Inc. From what I remember, I haven't purchased anything from this company. I don't have a Crunchyroll membership either, so I can't imagine what it's for. I believe I cancelled the payment through Paypal, but I'd like to confirm it's been cancelled. I have the Paypal transaction ID: 57C81885A6563625R. I hope this helps with location the information. I'd like to know what this transaction was for and I'd like to make sure the payment was cancelled. Thank you.

I am trying to figure out what I am being charged for. As far back as I can see I am being charged on the 8th of every month for either $9.99 or $10.96. I need to know what this is for? The description says digital media. If you can tell me what this is for and I agree that it is something I signed up for then everything is fine. Otherwise, I want charges stopped ASAP.
Daneen Housman
[protected]
[protected]@gmail.com

Been paying for premium, which entitles me to new subbed anime an hour after release, this works fine. However if I can't even access there website how am I meant to use their services. On top of that i'm paying for a service which I can't use.
For the last couple of hours been trying to access the site with no prevail or even signs that its gettign better

After my free trial they kept deducting money for the last 3 years got refunded 4.99 pounds and after that they would still owe me around 140 pounds ... asked for help they never helped, not even responded to my emails at all ... don't really know what else to do to get me money back . The reality is I was paying for something that I never agreed, it was a free membership with a free trial and that was it, I have screenshots saying that my account it was a free account and not the premium and my money kept being deducted from my acc .

I used my card and paid for my premium account but it was not activated. Crunchyroll took my money very fast but they did not update my account and when I contacted them they did not reply. It's now more than a week and I still can't use my account and they did not refund my money. Crunchyroll is silent, and it seems like these people don't really care.
I am very disappointed, because I used Crunchyroll for a long time and was in love with their site. I was very excited to get my premium account and of course I was extremely disappointed when I realized that I only wasted my money. I hope they'll contact me as soon as possible and we will resolve this together, but as for now I am truly upset with Crunchyroll.

These guys are not here to make you happy, they are here only to take your money! They were charging me for who knows what and when I asked them to cancel my account because I did not want to deal with Crunchyroll any further, they said ok! But they did not cancel my membership and my account is still there and they still charge me! This site is only a business, and these people really don't care about their users. Very sad. I checked the reviews and the are many of bad ones, and the only way to cancel is through PayPal. I hope this works.

This company stole money from my account. I decided to try this site because they had the English version of an anime I want to see. I joined the site and sighed up for the free trial. After I finished watching the anime I decided to cancel my account. But I couldn't do that! Every time I tried an error message appeared. I tried to contact customer service but it took them 3-5 days to respond. By the way, they don't even have a phone number! Later I received a message stating my account was successfully deleted. But those were lies! They also charged me three times for who knows what! They took $50 from me and in the end refunded me only $5! Horrible company! I really hate it!