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Their website claims "Please email Crayton Electronics with any problem. We answer all emails within 48hrs. [protected]@craytonelectronics.com" but they will not reply to my email.
They shipped me a defective phone, when I contacted them per above to get an exchange, which their web site guarantees, there was no reply in 12 days. I have repeatedly emailed them but still no response after 2 weeks. Apparently they take your money and run. Do not use this company, what they are doing is illegal.
UPDATE: This is from Robert4242, I wrote the above complaint. (The "Edit your complaint" button doesn't seem to allow me to edit my complaint.):
After a month, told me all my emails went to their spam folder. They have now finally exchanged my phone and have make good on their stated policy.
The complaint has been investigated and resolved to the customer’s satisfaction.
I love this website. I was answered in under 24 hours. Are you sure it did not go in your spam folder? I own a cleaning company and supply my employees with phones. I purchase from them regularly. I have had a defective but it was resolved in 1 day. They are used phones after all. Have you seen there great prices? I will never use anyone else.
Thanks Crayton Electronics