Cracker Barrel — unethical behavior/discrimination by manager
I was at the Elizabethtown Kentucky Cracker Barrel on 9-29-17 from 10:30 to 11:30am. When I was walking back to my car, immediately noticed someone had backed into it. I was parked in front of building across the parking lot from handicapped parking. Went back in to get a "manager" and I use that term lightly. Her name is Jennifer. Reluctantly she went to the parking lot with me. She first said that CB was in no way responsible! I am well aware of this! Next she said that "she had an important meeting, so no time to sit and watch a hours worth of video but maybe the night manager could". She took my name and number and said she would call me. That never happened either. I called back on Saturday afternoon and she was on duty again. She told me video was too blurry. I asked to the number to corporate office, she put me on hold and after 10 minutes another manager picked up and proceeded to give me a number that had been disconnected.
I only wanted to show her where I was parked and show her the damage in hopes that the surveillance video could be reviewed so I might be able to track down the hit and run driver.
What happened next is why I am so upset and I quote her exactly. She said, "well you shouldn't have parked across from the handicapped parking. This is why I always park beside the building"! Her response is totally unacceptable and appalling. She is discriminating against the handicapped and should lose her job! I called the corporate office this am and reported this incident to Glenda at extension 2103. She was very kind and said she wanted to transfer me to Judy Westerman at extension 4049. Unable to speak with Judy at this time but have left a message on her voice mail to call me at her convenience.
While I love the food at CB and the kind souls that work so hard and provide great service, because of the hateful service by Jennifer in management, I will never return to Cracker Barrel!!
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