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CoolShop review: Webcam Logitech

D
Author of the complaint
7:43 am EST
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https://www.coolshop.co.uk/product/logitech-streamcam-graphite/234H67/

I ordered a webcam from Coolshop costing £150.00 on 10th January.
It was apparently despatched on 11th January from their warehouse in Denmark.
Since then, it is not clear where it is. FedEx tracking says it was unloaded on 21st January, not clear where.
Hermes UK tracking says it has not received it.
It has now been 16 days.
I have repeatedly emailed coolshop.
Most emails go unanswered. When they do respond, it is a generic standard response blaming delays on Brexit, and asking to wait till 30 days before querying. Nowhere on their website do they say delivery times are 30 days. They still say delivery times are 2-5 days.
I have repeatedly asked for the order to be cancelled and refund made, but do not get a response.
Review websites are full of other customers complaining of same issues with non receipt of goods.
Please can you help?
My order number is [protected]

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4 complaints
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