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On Jan 1,2022, I placed an order with Coolaren, [protected]@idrice.com for for 3 pair of heavy weight fleece cargo pants. The website stated three to four weeks delivery time. It has been over a month and I have not heard anything from the company. I sent several emails the the address listed no no response. Order # 258466-PLN84818 with tracking # but no shipping date. Payment was made using Pay Pal account. No response from attempt to connect this company.
Desired outcome: Refund of payment
This company is a SCAM. I ordered the kinetic sculpture and similar to other comments here, I received a poor imitation of what was advertised (about 1/20th of the advertised size and completely non-functioning, without the necessary mechanism to make it actually kinetic). Also ordered a pair of shorts which were of a terrible quality and completely different from what was advertised.
Tried to contact them on multiple occasions only to be ignored.
I used the Paypal Disputes process which finally forced them to respond in some manner.
They offered a partial (20%) refund as they were clearly in the wrong and I assume they hoped I'd accept that and let them keep some of the money they'd fraudulently obtained from me.
I didn't accept this and ultimately Paypal decided in my favour and sent me a full refund.
Stanlly-a (also known as 'Coolaren') IS A SCAM and will RIP YOU OFF if you give them your business.
Terrible customer relations. Deceptive advertising. Overpriced items.
Ordered inflatable ornaments in early December. Ad stated 2 week delivery-in time for Xmas. Tracking shows item didn't even ship til after Xmas and finally arrived in mid January. Requested a refund, offered 1/3 of what they charged. Found the same items for a fraction of the price. Tried communicating with them via email, finally went thru Paypal resolution center. Still waiting for a satisfactory refund.
WILL NEVER TRUST THEIR ADS NOR BUY FROM THEM AGAIN. STAY AWAY.
Items ordered have not yet arrived but was billed to my pay pal. I have the order ID and will be filing a complaint with the Pay Pal's resolution center. I know it is buyer beware, they should not be allowed to keep deceiving people and scamming them out of their money. Shame on them.
The item I ordered from this company was shipped from China. It takes time to travel from there. The item I bought was nothing like the advertisement. I filed a complaint with PayPal's resolution center. That was the only way I was able to contact Coolaren.