The complaint has been investigated and
resolved to the customer's satisfactionResolved Cons Call Home — Refund
resolved to the customer's satisfaction
I signed up with this company that offerred a local phone number to my husband who is currently at the Western Correctional center in Mt. Sterling, IL.
This company immediately debited my checking account and sent me a local number. The next day a representative from Cons call home, informed me that since I also lived in the state of Illinois, they could not help me. Seven weeks later they refunded my account, minus a 19.90 set-up fee. They failed to mention on their website that this would not work at this facility. I believe I am entitled to the set-up fee because it is a scam. If everyone in the State of Illinois fell for this scam, this company is getting rich off of people in their most difficult financial times.
1220 51 Ave. apt. 103
Rock Island, IL 61201