I bought pr pants last yr for my daughter their policy is if the wear out before they outgrow them they will replace for free. One store told me they would if they had them but theyre going out of this brand try otherside of river I did they said this brand wasnt covered Whhy was one zellers store willing to replace & other wasnt? Also I never knew these werent part of this program I buy alot of clothes for my 4 kids & have never tried this before because when other ones were younger I didnt know about it. I just threw them out if they were worn out... but my youngest is old enough to qualify for this program. Ive had other problems before but have never addressed them but am tired of getting short end of STICK & maybe others are out their who are also getting treated the same way. FRUSTRATED CONSUMER!!!