Unwilling to refund returned merchandise. Purchased PLAYSTATION 3, 1 week ago at Zellers, Found a better Bundle, 1 week Later Called Zellers Cornwall Return Department confirmed was Okay to return, with original receipt, in original packaging, despite being used for one week. Employee Confirmed with Manager at that time okay. Saterday 19th February, returned to that store with Merchandise to return, same employee spoke to previous evening recognized the situation, called same manger confirmed with to verify merchandise. Upon verification of everything there, Cords etc... still in sealed packages, states that will not accept return as was used. States that is Software and therefore Return Policy does not apply. Would not listen to reason, would not verify with another store manager, stated end decision. Sorry, Was not made aware Yesterday when you called that was used. This not software, software is a program, this is an electronic device, like a DVD player, which I should have no problem returning. Assistant manager MIKE, who would not accept this return, was condescending, not helpful and not even willing to get a second opinion or verify his information. this has caused us a great deal of stress. We did our Due diligence by Calling you to verify, you should to accept the return.
The complaint has been investigated and resolved to the customer’s satisfaction.