[Resolved] YuppTV / sold subscriptions to asianet and arbitrarily cancelled service without refund.
In May 2017 yupptv sold subscribers in the US an annual package worth $500 which included Asianet, Asianet Plus and Asianet News. In fact these channels were the anchor channels for the service. On October 1, 2017 they cancelled this service and refused to refund, or compensate customers who were not interested in continuing with their truncated service.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
YuppTV Customer Care's Response, Oct 20, 2017
We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers. In order for us to look into this, we need your details. Could you please email us your details at [protected]@yupptv.com.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.
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