Wyndham Vacation Resort / stole my reservation
I purchased property in April 2012, I then planned a vacation in Bonnett Creek for Christmas then decided to leave and go to Pompano Beach on the 28th thru Jan. 1st. I paid $30 to make the reservation. (I have never missed a MONTHLY PAYMENT OR MAINTENANCE FEES). I then was sent a a confirmation notice with a confirmation number and downloaded the paper for my files. I then purchased airline tickets for five people, bought NBA tickets and Disney tickets, and assumed vacation is all set. . Everyone is excited and looking forward to going. I then go on line to make reservation for Hawaii for 2013, and realize my Pompano Beach reservation is canceled. I still have the Bonnett Creek and Hawaii trip. I was told an employee named Joel canceled the Pompano Beach leg of the trip. He is claiming he called somebody but do not remember who, and they told him to cancel just Pompano Beach ( a resort that is now booked up). I wrote letters and sent them certified to CEO Hanning and got no response from his office.The nice young lady Jessica tried to help but she could only offer me a one bedroom, which is not enough to accommodate four adults and one child. It was suppose to be escalated but I have not heard from anyone. I am beginning to think this is a scam and I am very disappointed with this vacation resort, why book a vacation to have someone at corporate cancel it because Wyndham overbooked.
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