WordSmart / Rude customer service
I purchased one product a CD to assist with SAT improving methods. A few months after the first purchase, I was mailed two other CD's (which I did not agree to purchse), then I was charged on my credit card close to $60.00 for each. When I contacted the company, the customer service rep was extremely rude and refused to give me any info for returning the product. He told me too bad. The paperword sent with the package told you there would be further products sent. It is too bad it you didn't read the letter and didn't understand. "No, you cannot send the items back, no you will not get a refund, no, you cannot talk to a supervisor." I requested to speak to a supervisor several times. He said "it is you who do not understand, there is no one who will help you or let you return the product.
I told him I did not agree to the additional purchases, he said too bad, I will stop sending you any more, but you are not going to get a refund for the items you received. If you mail it back, we will send it right back to you.
I hung up and called again. I spoke to a second person who referred me back to the first gentleman. The second time, he told me to write a letter to the Board of Directors for the company and gave me an address. He then told me I would need to follow that up with a phone call to see what happened to the letter.
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