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customer service, privacy violation, harassment
I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida due to potential damage and flooding. The harness was too small for my dog. I returned to the woofgang fleming island store on the 15 September 2017 in order to get a larger size. I explained to the owner, Mary, I was forced to evacuate and was not able to return the harness sooner. I had the receipt and the orignal bag it came in. She stated to me I was outside the window of return eventhough I wasn't. She stated I had stains and hair on the harness, however there was absolutely no evidence of this. I sent an email to the coporate office in Orlando hoping they would make an exception due to the circumstances I had incurred with the hurricane. I recieved a response back from the CEO Paul Allen. He raved how Mary is the kindest person he knows and would respect her words for any return. CEO Paul Allen wanted me to send him the method of payment, the harness, and the bag to a store owner in Orlando FL. I found this odd because as the CEO I would believe he could tell her to allow me to get a larger size. The next day I get a new email from CEO Paul Allen with a video survillance of me purchasing the harness. I found this alarming because the store has no identification of video survillance posted anywhere and why he would send me this. He stated I had tags on the harness but would take it back anyway. I stated to him I did not have tags just the receipt, the harness, and the bag I purchased it in. I felt uneasy and threatened by his response because he took hours to look up a video to see what I looked like. I have never in my 40 years of living experienced such hostility from a business. I told my good friend what happened. She went and placed a comment on thier facebook page stating the events which took place and her opinion on her take of the whole situation. She never mentioned my identity online just the facts of the events which occurred on the 15 Sept 2017. The store owner Mary replied to her with my full name including all my aliases (previous married name, maiden name, and current married name) however my credit card only has my late husband's last name. She made libel statements and attacked my character online for thousands of people to see, plus compromising my privacy for identity theft, and safety of my family (now people know where I leave). Mary stated she would release the video survillance on the internet as well. Letting thousands of facebookers know what I look like. I was thinking how can this owner know intimate details such as my previous names unless she did a search on me online. This experience has placed me in fear for myself and my family. No one should ever have to go through this. I am a recent Navy widow of three children and their actions has added unduly unnecessary stress in conjuction with my grieving.
MAB
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to write to us and review Woof Gang Bakery Fleming Island. We appreciate you sharing the kind words expressed by our CEO. It makes up happy to know that he raves about our store. He was also generous enough to make an exception to accept your harness and exchange it for a larger size, even though it did not meet our return policies and was beyond the return timeframe as indicated in the photo you attached.
When you attempted to return the stained harness, you did not have tags, a bag or a receipt. You walked in to our store with only a harness, cellphone and keys in hand and stated that you purchased it for your dog to “wear during the hurricane”. You also mentioned that you and your daughter had many other items you were returning to other stores after the hurricane. You called your daughter while in the store to ask her if she had the receipt or tag, but she did not. We pointed out the staining, dog hair and our store return policy which states that the items must be in original sellable condition within 10 days with tags. Your subsequent email later claimed that the item was sold without tags. Your various discrepancies were very concerning to us and therefore we investigated your claims. We do have many security surveillance camera in our stores and our policy is to review the footage to rectify and solve discrepancies. In response to your claims, we provided you with the security footage in effort to verify the accuracy of our findings. We apologize that this video evidence offended you. Our intention of sending video evidence to you was to help remind you of what actually took place during your visits to our store and to solve your discrepancies.
When communicating with our customers, we always prefer to address each customers by name or by their pets name if they accompany them. We feel that addressing our customers appropriately demonstrates respect and friendliness. We pride ourselves on our friendly atmosphere and respect of our customers and their pets. Your email has a name that is different from the name you provided to us. I’m sorry if you did not intend to have your “real name” used. Reviews cannot be made with an alias.
Again, we appreciate you taking the time and we are glad to know that you and your family made it through the Hurricane safely. Have a wonderful day.
Is Woof Gang Bakery & Grooming Fleming Island legit?
Woof Gang Bakery & Grooming Fleming Island earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Woof Gang Bakery & Grooming Fleming Island. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Woof Gang Bakery & Grooming Fleming Island resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Woof Gang Bakery & Grooming Fleming Island has registered the domain name for woofgangflemingisland.com for more than one year, which may indicate stability and longevity.
Woofgangflemingisland.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Woofgangflemingisland.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Woofgangflemingisland.com you are considering visiting, which is associated with Woof Gang Bakery & Grooming Fleming Island, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Woofgangflemingisland.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for woofgangflemingisland.com on popular sites. Be cautious and do additional research. Look for information about the Woof Gang Bakery & Grooming Fleming Island and be careful with personal information or transactions.
- Woofgangflemingisland.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The woofgangflemingisland.com may offer a niche product or service that is only of interest to a smaller audience.
- Woof Gang Bakery & Grooming Fleming Island protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- Woof Gang Bakery & Grooming Fleming Island has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
Overview of Woof Gang Bakery & Grooming Fleming Island complaint handling
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Woof Gang Bakery & Grooming Fleming Island contacts
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Woof Gang Bakery & Grooming Fleming Island phone numbers+1 (904) 602-7892+1 (904) 602-7892Click up if you have successfully reached Woof Gang Bakery & Grooming Fleming Island by calling +1 (904) 602-7892 phone number 0 0 users reported that they have successfully reached Woof Gang Bakery & Grooming Fleming Island by calling +1 (904) 602-7892 phone number Click down if you have UNsuccessfully reached Woof Gang Bakery & Grooming Fleming Island by calling +1 (904) 602-7892 phone number 0 0 users reported that they have UNsuccessfully reached Woof Gang Bakery & Grooming Fleming Island by calling +1 (904) 602-7892 phone number
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Woof Gang Bakery & Grooming Fleming Island emailsflemingisland@woofgangbakery.com100%Confidence score: 100%Support
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Woof Gang Bakery & Grooming Fleming Island address1960 East West Parkway, Suite 107, Fleming Island, Florida, 32003, United States
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Woof Gang Bakery & Grooming Fleming Island social media
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