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1.4 46 Reviews

Wholesale7 Complaints Summary

2 Resolved
34 Unresolved
Our verdict: If considering services from Wholesale7 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wholesale7 reviews & complaints 46

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Newest Wholesale7 reviews & complaints

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S
10:52 pm EDT

Wholesale7 Complaint about the frequent shortage of goods in Wholesale7 stores

Hello everyone, I am an American and I like to shop online. In an accidental situation, I met Wholesale7.net. I saw that the prices of the products they arranged were very suitable, but the freight was a bit expensive.

Let me recall what happened at that time. Oh, remembering. In March 2020, I bought a sexy swimsuit and a suspender dress on this website, and I placed the order with expectation. I thought I could see what I bought in a few days. One morning, I received an email from them "Honey, the sexy swimsuit you ordered is temporarily out of stock because of the hot sale...".

I am sad to see this email. Ask them in a very bad tone, "Why are they still for sale on the website?" Wait for me to relax and ask their solutions. They recommended me a similar style, and I accepted it. I asked them to compensate, and they said they would give me a coupon after receiving the goods.

This matter made me sad and a little comforting. After all, I made up for it. I just want to complain about their lack of stock.

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V
1:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wholesale7 Transportation is slow

The transportation of online shopping is really slow. My story is very ordinary, maybe my luck is a little bad. My friend buys a few things in this wholesale7, and the quality is pleasantly surprising. My friend recommended it to me, and I went to see wholesale7.

I bought vintage maxi dresses and pink platform heels on 2020.11.5. There was no movement after 3 days of placing the order. I was very angry and in a very bad mood. I complained to the customer service in a very bad tone. Customer service quickly explained the situation: it is now out of stock and urgently replenished. We'll send it to you as soon as possible.

2020.11.12 the goods were received and the clothes were very soft and fit when they were taken out. The shoes are very pink and tender. I like them when they go together. It annoys me that transportation is too slow. Thank you for reading ~ I hope I can go shopping next time and transport it faster.

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9:36 am EST

Wholesale7 customer service and website in general is terrible and scammy

My first and last time ordering on this scammy annoying website. The customer service seems polite at first but underneath it all they just try to take more and more of your money thinking you won't notice. Four times I was hit with the email "dear customer...the item blank is out of stock" the words dear customer and out of stock still traumatise me to this day. Every single time I requested an exchange of items as per their policy, they charged me an extra amount for 'shipping' because apparently the weight changed when I changed the items which makes total sense right? Well, turns out that my final order (legit two weeks after I had placed it, two weeks of agonising email exchanges) weight was actually lower than it was originally! Um? So obviously I was like can I please get a refund for the shipping charges you charged me since the weight didn't even end up increasing. AND THEY DOWNRIGHT REFUSED. EVEN THOUGH IT IS CLEARLY WRITTEN IN THE WEBSITE POLICY THAT THEY HAVE TO! They made up some excuse about how because I had one less item, my order total now went below $200usd and therefore the wholesale discount disappeared. First of all wholesale 7, my order NEVER went above $200usd so I don't know what you're talking about. Secondly, what does shipping cost have to do with product total? Last time I checked there was no such thing as a wholesale discount on shipping. Anyway we went back and forth and a hundred emails later they still refused to refund me so I did the only think I could, which was to open disputes in PayPal. Luckily for me, PayPal are not idiots and therefore I got my money back but what I find funniest it that the wholesale7 people I had been emailing with kept trying to get me to close my disputes saying "dear customer we noticed you opened a dispute on PayPal. Please close the dispute and we will refund you". Like heck they would! Anyway, another scammy thing they did was increase the price of two of the shoes I ordered when they were exchanging my items and creating a new order summary, thinking I wouldn't notice. I didn't dispute this because I was legitimately emotionally exhausted from the weeks of nonsense they put me through. My final words are DONT BOTHER WITH THIS WEBSITE. IM SERIOUS. JUST DONT. I almost forgot, the items received smelled so strongly of chemical I almost fainted when I opened the box.

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E
2:05 am EDT

Wholesale7 true company

I ordered this in a medium and large. I went with the medium top and large bottoms. I probably could've worn an XL in bottoms. Then run really small. The top runs true to size and it's an actual tie in the front so it's adjustable. i normally wear a medium top and bottom in swimsuits. Beautiful true red color! This is the first time i went shopping online! Thanks
 

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2:16 pm EST

Wholesale7 product

Hi

I'm really disappointed at the service that you guys have provided regarding my refund as I still haven't received my money and the bag is also not here
I hope you realise that people will expose you for the scammer you are
The service provided by other online shops is better than your website
And I'm sick of your guys telling to check with my local bank coz there is nothing there and you guys also know that

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10:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wholesale7 ripped dress poor quality of workmanship and fabric and bad cut

I am very upset about all the dresses i received all of them are bad quality of fabric and workmanship the cut of the dresses are horrible doens't fit good on the dody. One dress is ripped too much static... one dress is too way long and the other too samll in the waist.
All dress doesnt look like the photos in the website.
Invoice number : [protected]-0

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5:39 am EST

Wholesale7 customer service / missing products after payment

I am an online retailer and have placed an order with this company. I logged into my account to check on the shipment of my items and they are not there, although payment has been made, a confirmation email has been sent to me and the items were to be delivered yesterday. I tried the online chat and the customer service rep could not help at all. She says i didn't place an order, so i copied the invoice and receipt from Paypal and sent that and she said, "you not place order" and closed the chat! Now i can't get back in the chat. I have sent an email and also made a complaint with Paypal and not sure what else to do. I am extremely disappointed in their service with is contradictory to how they advertise on their website! .TEL

+86-020-[protected]

5. Address

Room 3007, South Tower Block B

Xingang East No.1068 Plains Center,

Guangzhou City, Guangdong Province, China

Guangzhou Yiqi Trading Co., Ltd

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Kaim Sandhu
, IN
Jun 18, 2018 11:13 pm EDT

This website is fake that’s y they charge in advance after paying them money U don’t get neither the stuff ordered not money

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Kaim Sandhu
, IN
Jun 18, 2018 11:11 pm EDT

Hi there ! this is what has happened to me. They have charged for the order I have placed and I also have got confirmation of payment receiving but after paying them UdS 100 neither I am able to log back on not my account nor I have got any confirmation of order placed. It seems that they have done fraud with me.

ComplaintsBoard
J
8:22 am EDT

Wholesale7 most items out of stock

his website is scam...i order 13items more than 3weeks now but still they are not shipping cz lack of items ...they mail me 5times to change the items and i done it...but for 6times i dont want to do it anymore! this website lots of lie ...all items showing in stock to get some costumer and buy it...but after payment they will mail you hey dont have it and need to change...after you change 2days after they will mail you and tell that another items was out of stock! i can show their e mails on me telling out of stock!

to all the people out there please dont buy on this website coz this is a kind of scam!

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Ravinas
, US
May 28, 2012 8:08 pm EDT

Don't ever buy anything from this website. Low quality workmanship, cheap quality materials and high shipping cost. Plus horrible and unprofessional customer service.

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B
1:23 pm EST

Wholesale7 this site and it's staff are just the scummiest of the barrel

I certainly pride myself in shopping remotely 'safely' on most Asia fashion wholesale websites, but WHOLESALE.NET takes the cake in the worst site I've had the misfortune of ever running into. This site over estimates the WEIGHT, PACKING, AND EVEN STOCK of an item. Getting your refund is utterly nightmarish! Basically, I had to whip them into shape with on the top emails, PayPal reminders, and even opening up a PayPal dispute. I'm so close to losing my patience with their dilly-dallying over the customer's money.

It wasn't until I basically threatened them with PayPal's staff to look over my situation that they got off their lazy behinds and sloppily sent me my money back. Keep in mind YOU, the customer, HAS TO BE THE ONE TO REQUEST your own money back. Nope, they don't take the incentive and send it back to you. I've had to jump through hoops and Hell to get my refund back. Not to mention the entire staff turns sour and callous at THE PAYING CUSTOMER when you even mention you want your money refunded, and NOT in store credit. This site is simply not worth the hassle, stress, and anger. I definitely suggest you stay far away from this site. I wanted to give this retailer a shot, especially when my ordered things weren't a whole lot, but this experience has taught me to stay the hell away from these people.

And if you happen to find yourself in my situation, DO NOT BE AFRAID TO TAKE THIS UP WITH PAYPAL. Open a dispute, bump it up to a claim, and basically get them to do what you want. Their site policy on returns/refunding strictly says that they will refund ASAP. Use all it against them. This site and it's staff are just the scummiest of the barrel. :/

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K
10:34 am EST

Wholesale7 wasted almost usd$200 on these dishonest, unscrupulous people!

DISHONEST business run by the Chinese. Half of the shipment was defective and they refused to give me a refund. Instead, they offered me a 4% "discount" on my next purchase and requested me to keep the defective clothing because "they still look very cool".

Worst shopping experience online with these people. STAY AWAY.

Clothes are nothing like the pictures. Measurements are inaccurate. Colors are inaccurate too.

Wasted almost USD$200 on these dishonest, unscrupulous people!

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D
2:29 am EDT

Wholesale7 this is the first time wholesale7 screwed up so badly

This is the first time wholesale7 screwed up so badly. After giving them replacements, it is still oos. and, since no full refund is to be given, I did not even have a choice to get another replacement despite 2 emails i sent in. After the whole day, then i get an email back saying that their staff overlooked my email and my items are sent out, no actions is done to salvage such service. Only after complaining, then I was offered 2% off my NEXT purchase. After such an incident, would anyone still have a NEXT purchase?

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Joan Ogochukwu
, US
Oct 27, 2018 6:21 pm EDT

How do I track my order?

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J
9:46 am EDT

Wholesale7 the material of their dresses is appalling

This website is horrible. They usually put they have 500 pieces in stock on an item but when you order they will tell you there's no stock and then after they ship the rest of your order, they will restock it at a higher price and say that it's a new material and charge higher and make you ship it separately. The shipping is super expensive and usually not accurate. My items were supposedly 10.56kg but when it arrived, the total weight was 5kg. I was charged over $80 USD for that shipping. The material of their dresses is appalling. If you complain they will just say it is your fault you need to understand. Understand what.. I clearly understand you are ripping me off! I seriously will never buy from them again!

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Asem Javed
, AE
Oct 07, 2012 5:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hey guys,

I’m an agent in UAE, I have been dealing with these Chinese for more than a year now.
I have had horrible deals with them, mainly never received my item, if received either it smells weird, sizes are too small and tiny, colors are different and bright, mostly mentioning that my items are always out of stock.
I have lost many of my clients due to this non-professional behavior of these Chinese whole-sales websites.

Any Now,
I can help you get these items prepared and supplied to you if you are a retailer or an authorized store owner.
All you have to do is, e-mail me the design with all the pictures provided in the websites(www.sammydress.com, Wholesale7.net & etc..) with your accurate sizes or send an inquiry to get the mail adress to send me a prototype of your design.
• I will then forward those designs to my listed clothing factory clients in Bangladesh.
• I will then get back to you with the Available fabrics and materials for you to decide.
• Once confirmed by you, I will then provide you with the price quotations excluding delivery charges.
• You will be allowed to receive a sample for further confirmation and customization(you have to cover the air cargo charges)

I can assure you that my prices are all fair and well deserved with the quality of work I provide.
You will have complete opportunity to decide the delivery means.
previously I have ordered few cargos (sea/air) to Qatar, Oman, Canada, Pakistan, India, Nepal, Saudi Arabia.
And have received quite Friendly response from my Clients.

P.S: Please note only Serious retailers or individuals with bulk orders(min 100 Items) may contact me at pickberry.ad@gmail.com.

For further clarification, please mail me at pickberry.ad@gmail.com to get my contact number.

ComplaintsBoard
K
4:27 am EDT

Wholesale7 don't buy from them

DON'T BOTHER. I wanted to just try it initially since there was a hoodie I liked. I picked a few other things to justify the steep postage. Got an email to say item #XYZ not in stock, pick something else. I said which item is that? They say item #XYZ, and on and on until they finally sent me the photo of the item, the hoodie, the only one I actually wanted. At no time did they offer me a refund of the price difference, so I decided to cancel. I said as much and they said send a request through Paypal. So I did and notified them. They said no it's not cancelled yet, cancel your request and do it again. I did. Reminded them of the request. They said send it again...on and on it goes, so 36 days later I'm about to tear my hair out over $50. DON'T BUY FROM THEM.

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5:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wholesale7 most of the product is out of stock!

dont use WHOLESALE7.NET this website have a lot of picture shown on their site but most of them is out of stock...i order 10pcs available items is only 4pcs..but i already paid it...in their site they are telling that the item i choosed have 468quantity but after i paid two days later i have mail and telling lots of OUT OF STOCK and they tried me to change it...i change it in a hurry but all the items im choosing is OUT of stock! more than 10times i change and they are telling out of stock but u can see in their site that all the items is more than 500quantity is available! IT MEANS THEY ARE LYING!
I WILL ATTACHED ALL THE ITEMS I ORDERED AND ALL THE MAIL IVE GOT TO THEM AND THE TIMES THAT I CHANGE A LOT OF ITEMS!

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Update by LERMA YAMAGUCHI CRUZ
Aug 07, 2012 6:27 am EDT

this website they are selling a lots of items bt the truth is they dong have stock...if u click on their items it tells 500quantity available bt the truth is even 1pc its blank they dnt have items...they are only getting money and after u paid they will mail u and tell that the item is out of stock! BE CAREFULL ON THID SITE U WILL LOST UR MONEY FOR NOTHING BECAUSE THEY ARE SCAMMER!

Update by LERMA YAMAGUCHI CRUZ
Aug 07, 2012 6:18 am EDT

ABSOLUTELY THIS WHOLESALE7.NET IS SOOOOOOOOOOOOOO BAD ! BE CAREFUL ON THIS SITE CZ THEY DONT HAVE STOCK

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Aluined
, US
Dec 08, 2012 12:01 pm EST

STAY AWAY!

I've just got scammed by them... Seriously... Made some orders and was provided with an unusable tracking number. Had to begged and pester them before they provided a proper one. And then they say some of my orders were out of stock.

I requested for a refund, had no reply and they just sent the stuffs over by giving random replacements! WTH?!

Seriously.. Nightmare... STAY AWAY!

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Gormake
, US
Apr 12, 2012 10:48 pm EDT

I paid for two items none of which has arrived and about 70 days have already passed. I tried to apply for a refund three times and was only asked to be patient and wait while they were check things with post office though each of those times I did not get any answer. Needless to say, the money was never refunded! Do not buy anything from wholesale7!

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nazia_h
, FI
Jul 04, 2013 8:50 am EDT

They gave me a tracking number I was not able to track from china air mail website. But I was able to track it from another website I found in youtube. There are couple of videos there with instructions. I got the dress within a week and it is exactly how it looked like in the picture. The quality was good too. You can see if an article is out of stock. If it is, do not order it.

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lollyviper
Grimsby, GB
Mar 09, 2013 11:59 am EST

Ive ordered from this wholesale site, it does clearly state that because of amount of stuff they have on there site, there doing there best to keep it up to date - also there is a sold out - updating page.
i also clicked the do not ship until order is complete button, which you can see through out the check out. - so fare my order is complete and been shipped.
only thing left to do now is check the quality of the items on arrival, they should have a site that you can put a quantity of product into a basket and as a customer buys it it does down - you can do this on moon fruit website so if there is only 100 quantity as soon as the last customer buys that item it will automatically go to sold out.
i hope i never have this problem as i really like the look of the site - and the prices are seriously cheap - but with some stuff you have to be careful what you pick - and possible the picture always differ abit.

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Aihan
, SG
Feb 26, 2013 1:17 pm EST

Ya it's true that they don't have stocks n ask to replace another items..I just want my money back that's all.can anyone do something about this website?it can't be going Furthur..more people will be cheated by this website..I need some advise my money is with them n I ask them to refund with immediate effect but till now no news..pls email me at nuraihan.kasman@hotmail.com

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M
7:08 am EDT

Wholesale7 I will never buy from them again that's for sure

I order two pairs of shoes from them. I have not received them yet but am not even sure I will get any of them. Soon after ordering they send me an email to tell me both shoes were out of stock. I have to change order cause they won't refund me my money back and 2 weeks after I still haven't get any shoes. I tried to log into my account on their website but their system could not recognise my login details anymore :O. So I think this wholesale website is a scam and is only stealing our money. Better buy clothing and shoes on trustable website like laredoute or amazon. They are pricey but genuine. I will never buy from them again that's for sure.

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crystal2
Skokie, US
Feb 19, 2013 5:35 pm EST

omgggg i guesss im not the only one who ordered clothes from them six months ago and never recieved wowowow ###ing wholesale7... ###ing give my 90 bucks back... i tried to contact them but they never replay its sooo stupid i wanna sue them

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LERMA YAMAGUCHI CRUZ
ggg, US
Aug 07, 2012 6:08 am EDT

THIS IS TRUE AND IT WAS HAPPENED TO ME ! DONT USE WHOLESALE7.NET VERY BAD ! THEY ARE LIER!

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T
5:40 am EDT

Wholesale7 will never order from them again and will tell paypal they need to deal with this seller

Emailed me on a thursday to tell me one of the items I had ordered was out of stock . So I changed to another item and paid the difference (extra) for the item and shipping, then 3 days later they email me on the same order telling me another item is out of stock and either substitute another item or cancel that item . I told them to cancel the item and ship my stuff .PayPal needs to cancel this sellers account this is crazy ! Will never order from them again and will tell paypal they need to deal with this seller.

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7:43 am EDT

Wholesale7 lack of customer service

i bought many items from them because the items are so good to sell in my country.However, i have to go thru pain in dealing with them.

1. lack of customer service
2. do not update their out of stock item in website.
3. mislead customer to order and to make payment
4. did not confirm that the item is out of stock when they receive. the order - they confirm the status of order and wait until you make pay
5. they only apologize via email after you have made your payment and ask you to replace other item
6 no initiative to suggest other appropriate item with similar cost that you paiyment
7. they cleared the order without sending the items and they only refund when you ask about the money another pain to go through to get them in refunding
8. do not care attitude
9. serious game they play to suck people's dollar

at this moment, when i am writing this to this review, i received their email that the items paid have been out of stock.

i lost more than i gain.
i lost my patience

but my customers love their items ...how do i get same item with different good supplier?

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3:09 am EDT

Wholesale7 online store www.wholesale7.net is a total fraud

I never want to write a bad review. I believe that sometimes some store can't meet all the customers expectations... But the online store www.wholesale7.net is a total fraud! Their website appears to be functional, but it's only fuction is to attract buyers, so that they can steal from them. They make it appear like that have 500 products in stock but there's totally none.

I went to order from them, and told me it's out of stock, so I went to change my order 3 times beacause there's all out of stock. I asked them politely why their website says their in stock when it's not, and they ignore my questions. I finally asked for a refund, but they didn't let me. Instead they put my money in their website as a "in store credit" where you can use it again to reorder. When I ordered, the email from them it's on its way and told me to check tracking # in their website. It's weird but I still went to check and my "in store credit" is gone, no tracking #, and says I didn't order anything for the last 30 days. It's unbelievable! They made that email sent to me like it has been sent by someone else, to make their website look that it has been hacked. I still have all the email exchanges w/ them, if anyone wants to see it!

Their advertisement is everywhere in the internet and everytime I see it, I just want to write an X on the computer screen. They should be taken out from the internet, their store doesn't exist! They don't even deserve a single star for rating..

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LERMA YAMAGUCHI CRUZ
ggg, US
Aug 07, 2012 6:12 am EDT

i agree! its TRUE ! wholesale7.net is lier ! scammer! getting money without items!

ComplaintsBoard
R
5:16 am EDT

Wholesale7 never shopping on a korean site again

Very very bad service. I have not gotten my items yet, but already I am disappointed with shopping though the site. I have ordered three pairs of shoes that I really liked and a few other items, that I didn't care about. Almost a week later they emailed me and told me that the shoes are not available and asked me if I wanted to replace them with something else. At this point I really didn't care about the purchase - I already knew it's not going to make it to U.S. for my Bday (with 10 day shipping). So, I asked them to cancel the order. They said they are not able to and what I need to do is to find shoes I liked. I told them to ship the purchase the way it is and that I never would shop with them again. Never shopping on a Korean site again.

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LERMA YAMAGUCHI CRUZ
ggg, US
Aug 07, 2012 6:14 am EDT

i AGREE ! ITS TRUE THEY ARE LIER! TELLING LOTS OF STOCK AFTER U PAID THEM THEY WILL MAIL THT THE ITEMS IS OUT OF STOCK

ComplaintsBoard
M
2:01 am EDT

Wholesale7 don't even bother ordering any clothing from this website as it will not fit you

Just received my package today and thought I'd share my very first and last purchase from this website.

PROS:
- What I didn't understand for my shipping was that express delivery was cheapest from the 3 options provided for delivery hence I selected express and delivery was super fast! I received the package the day after payment was confirmed (I live in Sydney).

- Goods are priced relatively low.

CONS:
- Pictures can be deceiving as alot have mentioned.
- Most of the fabric used have an unpleasant smell.. and in some cases, it can be unbearable (One of my hoodies smelt like dung when I received it).
- They have only one size.. and unless you are stick thin, most of the clothing won't fit most people.

ITEMS I BOUGHT & MY FEEDBACK:

My first purchase consisted of only hoodies.

1. Item No: YL021905RD - This is the one that smelt like dung.. haven't washed it yet so I don't know if the smell will go away. It is a cotton hoodie so do keep in mind that it will be thin. Item received was exactly as picture.

2. Item No: HA081223 - I had purchased this hoodie in gray and also yellow. The Gray is true to the picture however, I was disappointed with the Yellow as it turned out to be a mustard dirty yellow colour.

3. Item No: CA082922 - At first glance of the picture, the colour was so cute I had to get it! However, colour not true to picture at all.. I received a bright pink one instead which is so unflattering and embarassing to even wear out.

4. Item No: XA122216 - This one is definitely the only one in which I was completely satisfied with! True to picture and quality was good.

In summary, you get what you pay for and in most cases when you order numerous items, only 1-2 items will be to your liking. Don't have high hopes and expect too much from this website.

Also forgot to mention about sizing.. I'm a size 6-8 in Australian clothing and I struggled to put on the hoodies that I had ordered. When I had put them on it was very tight around the arm pit and chest area. If you are not stick thin.. DON'T even bother ordering any clothing from this website as it will not fit you.

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Wholesale7 Customer Reviews Overview

Wholesale7 is a popular online wholesale marketplace that offers a wide range of fashion products at affordable prices. The website has received numerous positive reviews from customers who have praised its quality products, fast shipping, and excellent customer service.

One of the most notable positive points of Wholesale7 is its extensive collection of trendy and fashionable clothing items. Customers have reported being impressed with the quality of the products, which are made from high-quality materials and are designed to last.

Another positive point of Wholesale7 is its fast and reliable shipping. Many customers have reported receiving their orders within a few days of placing them, which is a testament to the company's efficient logistics and shipping processes.

In addition to its quality products and fast shipping, Wholesale7 has also received praise for its excellent customer service. The company has a dedicated customer support team that is available to assist customers with any questions or concerns they may have.

Overall, Wholesale7 is a highly reputable wholesale marketplace that offers quality products, fast shipping, and excellent customer service. Its positive reviews are a testament to the company's commitment to providing a great shopping experience for its customers.
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Wholesale7 contacts

Phone number

+86 20 8701 9439

Website

www.wholesale7.net

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