Wave Tec Pools / Refusing to communicate and refund monies
Wave Tec Pools has to be the most unprofessional company I have ever seen. 8 months ago I had a salesman come by to sell me a pool. He looks at my backyard and says "no problem, I don't see any septic tank or field here". I am new to septic tank as I just moved in. So I ask him outright " if there is something in the way, what happens"? He replies, "Oh, you get a full refund". So, next a surveyor comes out and promises me the same thing that nothing is in the way, and I would get a full refund if there were.
Then a lady, Mary Ann, Who by coincidence does not work for them anymore so they say, leans on me for the next 5500 check, and has my survey in her hand. She says the same thing as the others. There is nothing in the way and I will get a full refund if there is. So, with my initial $5500 and this $5500, I am in this for 11,000. 2 months go by and they dump a ton of equipment on the side of my house.
A month later they finally come out, dig a big hole in the backyard, hit a septic pipe and say, OK, we can't put it here. We will be back in touch. A Month after that they send 2 guys who can't speak a word of English, and they proceed to paint a pool outline in my FRONT YARD. They say, "we start dig now". I said, no you don't. I proceeded to contact the office, and 10 messages later I get Mark Daniels. He comes by and confirms that the placement is ridiculous. He then says, "Ok, so you want to cancel? We will charge you 30% of the total pool!" That’s 30% of the $22000! I proceeded to tell him about everyone telling me I was getting a full refund, as nothing was done, the equipment they had on the side of my house they said did not have to be ordered as it was a cancellation from another customer, and I have a hole and punctured pipe in my backyard.
I was trying to settle this amicably, so I said, "OK, lets try to work this out". Mark Daniels says "OK, I will bring this to my CEO and try to get this worked out. A Month goes by with me leaving no less than 15 messages. Finally he calls me back and says, "Oh, we are putting a settlement together now". That was 2 months ago! I leave message after message with no response. They basically robbed me of $11,000 and have not contacted me since. They have 43 complaints with the Attorney General's office, 84 unresolved complaints with the BBB.
These people are outright crooks and need to be shut down. Now I will settle for no less than a full refund as I have to get someone to fill the hole in my backyard, fix the pipe, and replace all the grass that was ripped up from not only the hole, but the equipment that killed all of the grass on the side of my house.