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Vonsexchange counter lagging

I came to the return counter at vons Temecula and waited for atleast 30 minutes before I just left..See the Top 10 Worst Complaints in Temecula, CA one of the employees said the lady was "busy upstairs" and couldn't come to the counter to help the customers... ridiculous customers should be prioritized over whatever the hell she was doing upstairs. It felt inconsiderate and rude standing there for that long shame

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