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VLCC / Cheating the customers

1 India Review updated:

My wife joined VLCC GYM, At Safdurjung Enclave, New Delhi. She paid Rs.10000 for the package. After 2 days of attending the classes, she was diagnosed with UTI ( Urinary Tract Infection), and because of that she had to discontinue the course. Same was informed to the center.

As per doctor's advise she was on rest and had to take extra caution for the same so was advised not to continue the slimming programmed.

After she fully recovered and planned to join the center again, to her surprise she finds the center closed and a notice being put up there that the center has been shifted to another location. She tried contacting the center coordinator but no one was available to comment.

Now when we found the email address and phone numbers of the customer care department from the VLCC website, they said due to Sealing the center was closed and an option was given to customers ,either to get the refunder shift to another center.

I opted out for refund. The concerned Lady told me to wait for some time and she'll sort the matter out.
However she came forwarded our case to customer care department who asked me to wait for some time, so that they can investigate into the stuff and do whatever is possible.

At last the customer care manager came up with this that the MONEY ONCE PAID WILL NOT BE REFUNDED.

As the matter of the fact, the Company without any notice to the customer has moved the center and now are doing a Dictatorship and asking my wife to join another center. where as i Paid for the Safderjung Center because that was near to our residence, so it was very convenient for her to attend the classes.
Now i seek the help of the board to decide what next should i do.

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Comments

  • Ka
      12th of Oct, 2007
    -1 Votes

    I had taken a slimming package first for Rs 5000/- That is tummy tucks and when I finished the complete session of 5 tucks they said that I will have to take more 5 tucks to get the best results and I was asked to take Termo with tummy tucks and this time for this I had to pay an amount of Rs 5000/- again with no result.

    The employees there doesn't know which customer is having what package and what would be the procedure for each package.

    I was promised for BC machine with teh second sessions when I ahd taken the slimming with termo, nobody knew what I should be actually given and i was being given the normal machines and later towards the end when it was my second last tuck I just asked them why u are not giving me the BC machines then to my surprise she asked me "Kya Aapka BC hain ?" If this is the way employees there are responding then I should go forward and ask them to refund my money back


    I still have more complaints and would like to talk to someone who can take care of this so kindly give me the number where in I can contact and tell my problem.

    My contact number is 981064611

  • Ka
      12th of Oct, 2007
    0 Votes

    There is a correction in my phone number 9810646411 !

  • Mr
      10th of Mar, 2008
    0 Votes

    its very true... vlcc people really cheat.. as similar incident happened to me too..
    my mother had joined for slimming paid rs 10000, attended a few sessions then due to health reasons she discontinued.. she had informed many times thru phone that she s not well.. aftr she recovered when she returned they said her time validity is over.. but when she joined they had called out many times that it is a lifetime validity.. as in ur case they asked us to wait and brought a card showing validity 2 months where in my mother had signed.. but it was very clear that 2 months is written in pen rest was printed.. they could have written then..this is blank cheating.. we didnt ask for a refund we just asked fr some other parlour services which they denied..we ve lost our money..could anybody help us? we joined vlcc as it is known nd its international we never expected vlcc people are making money like this..
    this happened at mangalore branch.

  • Sa
      26th of Apr, 2009
    0 Votes

    VLCC- WE CAN CHANGE INTO - vandana luthra cheating company,

    how is that

    reply

  • Mi
      26th of Jan, 2010
    +1 Votes

    VLCC is fake, its a complete sham as far as slimming is concerned. I joined the GK 2 center for a weight loss program last july. Although I was promised a weight loss of 10 kgs in 3 months, after six months I have reduced just 2 kgs. I had a word with my consultant regarding this and she then adviced me that in addition to the treatment I had already enrolled for I should have also added thermo slim to the package. If I wanted to add this now I would need paying an addition INR 10000.

    My request would be not to spent your hard earned money on institutes such as this as they are all fake. The consultants who enroll you are the best sales people I have seen in any industry. The consultants put you on a strict diet with almost no proteins or vitamins. The so called machines that are supposed to reduce the fat and increase the metabolism are utilised to the minimum. The centre wants you to reduce weight by eating less and working out more. If this was the case one just needs to join a gym and consult a dieticien which would cost one third of what we end up paying VLCC.

  • Su
      31st of Jan, 2010
    0 Votes

    i had a bad experience, but i come across with a slimming pills, named lida in india, i think its a foriegn pill sold in the name of lidaindia, thru that pill i got amazing results, guys/gals just try it and see the difference, they are offering trial course of 7 days with just rs.1000 or so. lidaindia.com
    update here about the results, thanx

  • Ma
      17th of Aug, 2010
    0 Votes

    hi suresh m on lida since 4 days... did lida work for u? did u ave any side effects? hw much did u lose? m not hAVin any side effects though

  • Su
      17th of Aug, 2010
    0 Votes

    yes, lida worked for me, my wife, my friends, his wife and my friends mom, and our watchmen in the society not reduced, that means he drinks alcohol while using .

    Mr.maddy iam not here to promote lida india, so dont take my advice, if u think its good go for it

  • Ma
      31st of Oct, 2010
    0 Votes

    HACK/SCAM ALERT: HIGHLY IMPORTANT

    Hi to everyone, (THESE ARE ONE OF THEIR ACCOUNTS)

    You deserve to know this guys! Dont let your children, brothers, sisters, friends or grandchildren to be a victim of scam/hacking! (esp online) I strongly suggest that you use ONLY CASH or PREPAID credit card (in US) coz' putting any personal info especially your credit card details online is of high importance. There are lots of misleading websites like these ones. They even have the Verisign logo, Better Business Bureau logo, etc but the truth is, it will drain your card.Seems very true but you wont know how much it's gonna cost you (and your loved ones).You might want to try signing up in one of the adult sites or probably slimming pills sites and male enhancement sites using a prepaid credit card (for those in US) so you would know how much is really deducted! Aside from hidden charges there are also monthly pay and worse, you cant cancel (sometimes) once you have signed up, which means that you will be charged continuously. There are free sign ups, only a dollar, just pay for shipping etc...!!! BE CAEFUL WITH THESE guys.THESE ARE MISLEADING ADVERTISEMENTS!!!. I am writing this because I care a lot especially to the innocent and the next generation.(esp that we are in the computer age that almost all transactions are online). PLS CHECK THE ATTACHMENTS to know more about this! One of the hackers' biggest secrets!!!

    NOTE!!! OREGON CALL CENTER is formerly KANSAS CHATLINK a branch of ACL (AMERICAN CHATLINK) with its main office in Ortigas Pasig, Manila!!! THIS COMPANY IS HIGHLY FRAUDULENT!!! with other branches in different cities in the Philippines!!!
    **you might want to search about the company and the nature of its account/ highly fraudulent scheme in the internet or you can ask your loved ones/friends here in the Philippines!!!

  • Vi
      8th of Dec, 2010
    +1 Votes

    Ha ha, Thank you peoples for your feedback, i am going to join VLCC but after reading your comments i am not going. As per all the feedback it's very shameful for VLCC.

    Thanks once again all of you and keep writing...So peoples can aware...

  • Pr
      17th of Dec, 2010
    +2 Votes

    Thank you peoples for your feedback, i was going to join VLCC but after reading your comments i am not going. As per all the feedback it's very shameful for VLCC.

    Thanks once again all of you and keep writing...So peoples can aware...jai hooooooooooooo.

  • Gg
      22nd of Feb, 2011
    +1 Votes

    Regrettable customer service!!!

    I've been going to VLCC gym, phase I, gurgaon for 2 weeks. Today, a girl had forgotten her cell on a treadmill which I was using. During my jog, a trainer came, asked me for that phone, and gave it to that girl. And later in the day I received a call from a Ms. Banita (somebody in management) virtually blaming me for attempted theft, and asked me to apologize to that girl.
    Kudos for customer service!!! :(

  • Bh
      1st of Oct, 2011
    0 Votes

    I was thinking to join VLCC for slimmimg package. But all these comments I dropped the idea.

  • Bh
      1st of Oct, 2011
    +1 Votes

    Not willing further to join VLCC for weight loss/health care package after reading the comments by various customers.

  • Ma
      18th of Feb, 2012
    +2 Votes

    Thanks all for saving my hard earned money!

  • Si
      3rd of May, 2012
    +2 Votes

    how far does tummy tuck effective-i already paid in vlcc no option of getting the money back so thot to do tummy tuck-- is side tuck effective
    please gv me ur valuable advise -- i have joined bangalore branch paid 50 k

  • Du
      22nd of Jul, 2012
    +1 Votes

    Boss you should go straight away to Consumer Court.. That's the best decision.
    And Thanks for giving advise because i almost done with it and planned to deposit money tomorrow.

  • Ch
      31st of Aug, 2012
    0 Votes

    its BEST

  • Ch
      25th of Sep, 2012
    +1 Votes
    VLCC - Cheated by VLCC VAshi, they commit and give guarantee which they are not capable of fulfilling
    VLCC VAshi
    India

    Hi,
    I had gone to the VLCC, vashi centre to join the 5 kg weight loss program. However,

    the counsellor there, sonal, provided information that they have a
    guaranteed weight loss package and a guaranteed inch loss package which is very

    effective and I should join that for guaranteed benefit. She said that if I
    join the normal package weight loss/Inch loss may happen, may not happen, so it is

    better that I join the guaranteed package. So, I paid rs.17369 to VLCC,
    vashi for both the packages on 01 jun 2012 & started on 04 june 2012. (The amount

    paid was for 5 ts sessions (one additional they gave complimentary) (with
    the ts sessions coming with a guaranteed inch loss) & the weight loss package with

    a 5 kg guaranteed weight loss.
    However I faced the following issues:
    the first ts session I had: the girl who did the massage led to burning of skin due

    to improper handling. However, I did not complain, but I DID bring this
    to the notice of the dietician and the physiotherapist.
    But the second ts session was horrible. It seems that the girl who DID the massage

    does not have the kind of experience to do it. She hit my rib bone with
    the vibrating machine very hard many times in front and on the sides. The massage

    she did was with one finger/Thumb and not with hand. After the massage, I
    got rib bone pain, sore muscles and tummy muscles were swollen and tender too.

    Heaviness in tummy and digestion related problems started.
    I immediately contacted shruti and jyoti who are the dieticians. However, they said

    it was normal and would take 5-6 days to normalise. I thought that
    probably, since they are experienced, what they say is right and it must be normal.

    I was also unable to go for my weight loss sessions post this, as merely
    touching that part of skin would aggravate the existing pain. I have hardly gone

    twice for the weight loss sessions post this issue, however, since it hurt,
    I had to cut short those two sessions and could not take for the 45 minutes

    duration as would have been. Since the issues didnt subside after more 2 weeks, I
    spoke to the doctor there, doctor deepa. She also said its normal, and prescribed

    some medicine and asked me to massage with an oil
    since then, the the problems still persist
    I have written to them more than one month back and have told them that since the

    package I joined was not a normal package (where they say that there will
    be "upto 5 kgs weight loss" or "upto so and so amount inch loss"); the package I

    joined was a guarateed package and since they were not able to fulfil the
    guarantee, they should refund my money. Moreover, I have to spend time and money on

    treating the health issues that have arisen because of wrong method of
    doing massage with vibrator & I have to bear constant pain.
    No gain has happened due to joining VLCC and I have to bear pain

    Post sending mails, the centre head, pratiksha, the counsellor, sonal, and the

    zonal head has called me many times accepting that there has been a mistake on
    their part, and the guaranteed weight loss and guaranteed inch loss has not taken

    place, also there has been negligence and carelessness on their part, however, I

    have still not got my refund, though I am sending repeated mails for my refund
    I request you to take this matter and help me in getting my refund which is more

    than rs.17000/- I have even spoken to the customer care and they agree that it is a

    mistake on their part, but say that they cannot give refund

    Had they not committed and given guarantee, I would not have asked the money back,

    but in my case it was a guaranteed package and they had committed to something

    which they have not fulfilled, hence they should give refund of my amount that I

    paid them

    Regards
    Renuka

  • Ra
      19th of Mar, 2013
    +1 Votes

    thank u all, a lady in vlcc asked me to pay 75000 !!! to reduce 20kgs... N i was about to pay it today afternoon.Thanks everyone for your advice. I earn each paisa by working hard.God's grace, am saving it.

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