Vivid White Smile / Unauthorized charges
I ordered free sample and called to cancel within 10 days because I was allergic to the product (teeth sensitivity). They insist on sending a link to consumer to cancel, however the link contains a clause that you must accept their terms, there is no place for comments and they include a veiled threat:
"We take charge backs very seriously. All internet credit card companies’ use these databases to access credit risk with customers and future purchases with other internet companies might be denies. We do not have any control over this fraud database. Once you get on these lists it is very difficult to get your name removed from it. BE SMART! DON'T DESTROY YOUR INTERNET CREDIT If a customer charges a purchase back we will place their name, address, zip code, and credit card number into an Internet fraud database.. This also serves as a retraction of any actions initiated by you the customer that may lead to or is a potential chargeback. All sales and terms are final".
Furthermore they wont respect verbal requests to cancel even though they confirm that they make note of calls. Specifically, they confirmed my last 2 call from 9/13/2010 (Sophia) and 9/24/2010 (Katie #99) to cancel.
Typically, they bill your credit $89/month and make it very difficult to cancel unless on theri terms. This is a fraud and should be shut down by the BBB.
Nick Yanicelli, 203.223.3701, New Canaan, CT
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