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ComplaintsBoard
P
9:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

VitaDigest Charged for products that they did not ship.

1. I'm contacting this office for assistance regarding an order I placed on 2-28-13 through my online member account at VitaDigest.com.
I experienced a problem with my account immediately and contacted VitaDigest Live Online Support- there was no response. Since this was live support, with the promise of a live operator to assist me, I didn't understand what was wrong. I waited approximately 5 hours then followed up with an email directly to customer support- there was never a response from either departments, nor did anyone return my messages by phone: the problem was that I was previously signed up for a "rewards" program- the company's loyalty discount program, and I was to be earning points by the dollars I spent on each previous order. Except my account was now wiped clean, there was no account history of the previous orders I purchased from the last couple of years, none of the orders I placed earned the reward points promised, so I was unable to apply any of the reward points that I've earned from my previous order history to this order:
https://mail.google.com/mail/ca/u/0/?ui=2&shva=1#sent/13d24814f29f58fa

2. On 3-1-13 I received an emailed shipment confirmation from UPS that a shipping label had been created and a separate confirmation that it shipped that day- the package shipped was expected to be delivered by 3-7-13:
https://mail.google.com/mail/ca/u/0/?ui=2&shva=1#inbox/13d28b9aff885073

Also on 3-1-13 I received an emailed itemized receipt from VitaDigest that my credit card was charged $302.14 and confirmed the shipment of all of the items in my order were in stock and shipped at that time.
https://mail.google.com/mail/ca/u/0/?ui=2&shva=1#inbox/13d28c8a613ab5d5

*Now it has been my experience from buying through VitaDigest over the last 5 years that I've usually received a package within 5 days. This is the first time I'm having this problem, there were other problems from my past dealings with their phone orders department: I have had a couple of problems with them with phone orders in the past where they quoted one price for my order then tried to get away with unauthorized charges to my credit cards afterwards. I had to go through the local Better Business Office with formal written complaints for help and to make it clear this was not ethical business practices and would not be tolerated.

Every day after 3-5-13 I checked the front door for signs of the delivery up until 3-7-13, it was not delivered by the end of the day so I called UPS, [protected] and spoke to an agent who said that the information entered into their database showing the package had been shipped was fraudulent; the only record they had for this package (1Z7F53060353726066) was that a label had been created on 3-1-13 but it was never physically shipped. I was then transferred to the Tracking Department, where an agent reported that VitaDigest had a long history of complaints like mine against them and that what they had done was fraud and this report was forwarded to the fraud department for further action. The agent then tried to do a conference call to VitaDigest but she said that they must be closed, because no one was answering the phone extensions. She told me to call UPS back later and try the phone call again.

I next contacted my credit card company and made a documented report, I was told there would be an attempt made to contact VitaDigest to resolve this...

On 3-8-13 I called UPS again and spoke to a different agent who said that he had a confirmation that VitaDigest had shipped my package at 10:33 PM that night. So it was believed that my shipment would arrive in another week. But 6 days later...

On 3-14-13 the package was delivered. To my surprise the contents of the box was very poorly packed; it was half full and the bottles could be heard rolling around freely inside the box when I picked it up and under closer inspection even contained 2 products that I did not order- roughly 2/3 of what I paid for was missing with no explanation. This is the copy of the itemized order I paid for, I also printed a hard copy of the receipt before they emailed the shipping confirmation:

Name Code Qty Each Options
------------------------------------------------------------------------------------------------------
Super Booster Softgels, le-super-booster-60 3 29.88
60 Softgels, From Life
Extension
(Shipped)
UPS Tracking Number:
1Z7F53060353726066
Metabolic Advantage et-thyroid-advan-180 3 17.86
Thyroid Formula, 180
Capsules, From Enzymatic
Therapy
(Shipped)
UPS Tracking Number:
1Z7F53060353726066
Alpha Lipoic Acid (ALA), drb-alpha-lipoic-60 6 8.78
60 Veggie Caps, 600mg,
From Doctor's Best
(Shipped)
UPS Tracking Number:
1Z7F53060353726066
Mega Citrimax, Halt Fat twin-mega-citrimax 4 14.93 Shipping Surcharge = Ground
Storage, 100 Capsules, (+$0.25)
From Twinlab
(Shipped)
UPS Tracking Number:
1Z7F53060353726066
Benefiance Concentrated perfume-[protected].14
Anti Wrinkle Eye Cream,
From Shiseido
(Shipped)
UPS Tracking Number:
1Z7F53060353726066
Subtotal 314.73
Coupon discount -12.59
(cupid2save)
Subtotal 302.14
Shipping 0.00
Tax 0.00
Total 302.14

This completes your order. Thank you for shopping with us.

**Out of my above order, the only thing in the box that I received was 5 bottles of Doctor's Best ALA 600mg 60 caps (at $8.78 each), and 3 bottles of Enzymatic Therapy Metabolic Advantage Thyroid Formula 180 caps (at $17.86 each). The total cost of these items is $97.48 minus the 4% discount of $3.90 = $93.58, out of the $302.14 that I paid.

As I made notes of the problems with my order I promptly contacted VitaDigest through the Live Online Support, I listed the issues in type that I contacted them about already along with the arrival of the package contents and sent them the message, demanding a response- again, they did not respond in any way. I followed again by copying and pasting that message to the itemized email VitaDigest sent to me on 3-1-13 in my Gmail account (excerpted above) and sent it back to them at 12:03 pm- to this day there has been no response by phone, email or text message:
https://mail.google.com/mail/ca/u/0/?ui=2&shva=1#inbox/13d28c8a613ab5d5

THE RESOLUTION I AM ASKING FOR: It's very simple- complete my order and deliver what I have purchased, exactly what I have purchased. .
I also want my erased account history to be returned to reflect the reward points that I earned, this is only fair since I have spent thousands of dollars over the years. A little compensation for putting me out financially for NOT sending me my products; I had to purchase replacements for the products through their competitors already since I was about to run out of these supplements when I ordered them in the first place on 2-28-13. These supplements I need to take every day- I take them because I have several medical conditions that are treated with adjunct therapies to my pharmaceutical treatments that are doctor recommended. This has created a lot of wasted time and money for everyone involved, totally unnecessary considering the right thing to do is just follow proper ethical business practices in the first place.

VitaDigest has a long history of complaints, as I looked up their online reputation, I am definitely not one of the first customers to be given poor treatment:

http://www.bbb.org/los-angeles/business-reviews/vitamins-and-food-supplements/vitadigest-in-walnut-ca-13190515
http://www.complaintsboard.com/bycompany/vitadigest-a73605.html
/link removed/
http://www.resellerratings.com/store/VitaDigest
http://gethuman.com/contact/Vitadigest-com/
http://reviews.gethuman.com/complaints/Vitadigest-com/
http://www.reviewstalk.com/complaints-reviews/vitadigest-com-l31820.html
/link removed/
http://www.complaintsboard.com/complaints/vitadigest-c318165.html
http://www.scambook.com/report/view/161352/Freshmarinecom-Complaint-161352-for-$150.00
/link removed/
/link removed/
/link removed/
http://www.complaintsboard.com/byurl/vitadigest.com.html
http://www.complaintsboard.com/complaints/vitadigest-c147972.html
http://www.complaintsboard.com/complaints/vitadigestcom-walnut-california-c106850.html

*I don't know if the hyperlinks are going to work for those VitaDigest and UPS emails from my gmail account, but if it doesn't, could you send me info on how to forward copies of those emails to you? The emails are the only proof I have that backs up the details of my complaint because it records the time and dates of the information.
I was having trouble uploading my photos here, your system will not accept these photos because they are 'too large', I was unable to reformat them, your system says it doesn't recognize these formats that I've tried in my computer already- I lack the knowledge and I have been working on it for over an hour now. I can also send them as attachments in a regular email if you want to contact me with your contact info to get them to you. They are photos of the original order confirmation of 2-28-13 that I printed out and I have the appearance of the box and package contents photos...
Thank you for your assistance.
--

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6:14 pm EDT
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VitaDigest Poor customer service outdated product

I ordered ten boxes of protein bars. When I received the order NINE of the boxes were already expired according to the date on the box. The other box was full of melted product. So melted I can't get the bars out of the wrapper before all the chocolate flakes off so they are basically inedible. When I called to complain they make ME wait for a call tag for 1 - 2 weeks, make ME drive to the postoffice with the box and tell ME that the melted box is completely unreturnable because I have opened it and tried a box. I can't even get credit for the rest of the bars in the box. Meanwhile I have to wait what another MONTH for a credit card refund? This place is the absolute worst. Don't trust them with your money!

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3:57 pm EST
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VitaDigest Recieving products

I placed an order on 10-27-2008 for 2 bottles of squalene 1000mg 100 softgels. I called about not recieving my order and they finally decided to send and I recieved it in the mail 3-4-2010. I called and complained to Tiffany who is a supervisor at their company asking about a refund or to return the product and she was extremely rude and told me there was nothing she can do. She just gave me the information of the owner of the company and was very rude when doing so.

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6:54 am EST
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VitaDigest Bad service

Ordered my items through SHOP.com, got confirmation from SHOP.com right away, also from the other merchants I purchased from through SHOP.com at the same time. Got confirmation from EVERYONE EXCEPT VITADIGEST. Vitadigest never even acknowledged me order until 12/19/2008, then stating that that was the date I placed the order. On the upside they also did not charge me for my order until the last week in December when they finally got aroud to sending my merchndise. The shipping lable states it was shipped the 19th of December. I did not receive my order until 12/30/2008. I will not order from Vitadigest again.

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Maria Styles
Portsmouth, GB
May 13, 2013 12:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have purchased and cancelled an item bought from Vitadigest on the same day and even received confirmation from the manager himself saying that he has received my e-mail and cancelled my order as requested. A couple of weeks later to find that my cancelled order has been send to me after cancelling it well within 48hours after purchase. When i called Vitadigest the person i spoke to was very unhelpful and keep repeating himself saying that the order has been send and received as i don't already know but obviously he don't want to help any further by transferring my call to someone else saying no one else were available neither does he know when someone will be. He soon got fed up with me insisting to talk to someone else hopefully more helpful but decided to drop the phone in my ear, as easy as that. I called again and the same thing happened. I e-mailed the manager whom originally e-mailed me my cancellation confirmation 2 days ago but is still waiting upon his reply. What a rubbish service they have. I am looking for further advice in how to get my money back including the postage it will cost me to post item all the way back from the UK to the US. Any help out there?

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Elgood
Mesquite, US
Nov 15, 2011 2:50 pm EST

DO NOT USE VITADIGEST!
Placed order with Vitadigest on Nov 10th with second day air shipping. Received order confirmation with UPS tracking and expected delivery stated Nov 14. On Nov 14 checked tracking status and shipping was cancelled. Emailed them and tried to call but got nothing but messages, card was charged that night for the order they cancelled. DO NOT USE VITADIGEST!

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