Virgin Broadband / Covert capping!
I was with Telewest from the conception of broadband. I never had any trouble to write about... until Virgin took over. They have without consent changed my contract from uncapped to capped. It is no use complaining they will not listen. It has become their company policy, instigated before Branson left. They did it covertly from their advertising. They are in breach of contract with me and you. Complain to Ofcom. (their site have so many complaint building up against Virgin they even have shortcuts for us now). Next thing to do is leave and join Sky. At least their max is £15 per month cheaper and although they do eventually cap some say 250gb per month on the Max option, at least you know where you stand.
Beware other cheap isp's Talk Talk, TOUCAN, BT etc they all operate severe capping and have little or no customer service.
They will all have to change this eventually, to fall in line with EU directives. The best UK speeds are only a fraction of Europes and YES like always the British ARE BEING RIPPED OFF AS ALWAYS. But not for long. It will change, these robbers know that.
They are just making as much money as they can for as long as they can.