Viagogo / ricky gervais - mayflower southampton

Geneva or London, Switzerland
Contact information:

We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money.

I have contacted Customer Support as your website states 100% guaranteed tickets! This is misrepresentation. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. It was too late by the time we received your email to book things in. I want some kind of compensation and the fact you have had my money for months is totally unacceptable.

This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation.

I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct.

Jun 19, 2017

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