UtsavSarees.com - The suffering I have gone thr. each time, if I write down, going to be an essayOMG!!! So, you all are saying like these... I believed in 100% and feeling sorry for you all as I am feeling sorry for myself. They are sucks, lier and mismanaged S.O. Bs. Their products are nice looking and that's why I have been shopping w/them for last 5-7 years, spent thousands of dollars for these misleading products of these idiots. However, the suffering I have gone thr. each time, if I write down, going to be an essay. Let me express just one incidence among 100s: ordered about $1000.00 dollars sarees and Panjabees for man and young grandson w/ lot of faith that they will do right if I explain. More than 20 emails I did and requested to maintain the modesty on these net sarees, place on extra lilene layer about 16" by 32" on the chest area. In between, they sent two sarees w/out these although they said 'mam, no problem on it to do. My request was not applied on these two sarees unfortunately. Again contacted them and reminded- bagged even for the remaining sarees to do so. Also, made calls to overseas in reffering these requests. And you know, their respond was such as (copy and paste from one of their emails among 100 emails & from about 50 reps in different name in each time)"
their respond: We always check the items before shipping, but may be this item got skipped off by our quality control checking department. We have already forwarded your mail with the images to our senior management and hope this type of mistakes will not happen in future.
As regards to your order UT519436 item SKK13096, we would like to request you to kindly keep it and as a token of compensation we are ready to credit you 10% of the item cost that is USD 8.05
Please confirm whether you are comfortable with the offer."
I informed back that I am keeping these as it is anyhow. However, remaining orders need to be taken care and plz send ASAP, it's more than/close to two months already. If you can give $20.00 discount for these lacking on these two, it can be reasonable compensation against these demages. B/c I have to stitch lilene on those w/ my hand and at least each saree is going to take an hr. for me. Plus I have severe back problem, can't sit and stitch So $10.00*2= $ 20.00. I am so glad finally you guys understood what I meant." But these offer was refused/turned down deadly.
In regards to the remaining sarees, they wanted me to send pics to make it clear where the lilene should be. So, to make it clear, I have sent pictures thr mobile phone and sent them, that didn't give a demn satisfactory result!!!
Requested back again to send w/ the marking where I want to have the lilene; then I did again and their respond in that time "now we understood and it's going to be the way you wanted..." I was hoping and still trusting soooo much.
finally guess what, after another 2-3 weeks and reminding repeatedly. Stupid sarees came but each one I was opening and very disappointing that any saree didn't get lilene!!! What a pain in the ###/ pain is way on the picked of limpnode of my ###. I am very educated woman and came from a noble family but dealing w/ cheaters-liers can disappoint you so bad, somehow need to take the anger out. Specially these Indians are making good products to do buisness globally but their business ethics are so wrong and don't apply customer rule and need to improve immediately, otherwise, maximum customers are suffering.
Some more, still didn't receive the refund and didn't receive the Panjabi for our grandson!!! Fortunately, their baba PayPal is there and recovered few dollars from last time's transaction few months back.
Another incidence happend w/ this order, they told me, can't provide one saree b/ c of out of stock. So I was considerate minded, instead of asking refund bought two more sarees to adjust on adding two new more sarees, for that I have to met the difference of the cost as well. When I received the orders, that saree, the one was out of stock arrived plus w/out email/ discussing w/me the other two sarees sent, the new two I bought to replace. Sooooo strange! !!!
That's it w/ Utsav sarees. Can't take anymore pain up to my limp node.