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USA Locksmith / Scam and cheating

1 Eldersburg, MD, United States Review updated:

When you call the 800# they tell you that the service call is $39.50, then when you ask about the service cost they tell you that you have to work that out with the technician that comes... He came and looked at the lock. When he handed me the claim receipt, all it had was the $39.50 charge listed... he opened the door, took the receipt book then went back to his truck and came back with the lock out fee of $179.99!!! Then asked if I was using my credit card, I said yes... when back to his truck again and came back with another charge of $15 for tax... advised him that Maryland doesn't tax on labor... he said they did... I was at a disadvantage... it was late and I was locked out with three young children on my front porch... the technician obviously saw this... a reputable company would have a set amount and should be able to give you a cost range, at the very least.

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  • Le
      4th of Jul, 2008
    0 Votes

    Family says they were overcharged for lock

    11:33 PM PDT on Thursday, July 3, 2008

    By JESSE JONES / KING 5 News


    Video: Family says they were overcharged for lock
    Larger screen E-mail this clip

    EVERETT, Wash. - Martha Smith thought she was getting was a top-of-the-line lock, but experts say she got overcharged for a product that broke down very quickly.

    Martha was in a jam. She was about to go on a European vacation when her son gave her some bad news.

    "He told us that his keys were stolen and his house key was on it and it was missing, " she recalled.

    Seh got online and found USAlocksmith.com.

    "I looked at the site, it looked reputable, " she said.

    They sent a locksmith who charged $60 for the service call and installation, plus $150 for a lock.

    Find a good locksmith
    Northwest Locksmith Association

    Associated Locksmiths of America
    A little over two months later, the key "justed turned, there was no clicking, the door wouldn't open at all."

    The new lock was broken, so she called information from her cell phone.

    "I just called the 555-1212 and asked for a locksmith, " she said. "Could they connect me with a locksmith? They did and it happened to be USA Locksmith."

    The locksmith arrived and asked Martha if she had the original lock. Because her son's keys had meanwhile been found, she gave the old lock to the locksmith who installed the same old lock he took out a few months earlier - at a cost of $200.

    "I'm very frustrated, " she said.

    Martha wanted her money back, and after getting nowhere with the company she called Jesse.

    We took that $150 lock to Jesse Black, vice president of the Northwest Locksmith Association and asked if this lock looked like a $150 lock.

    "This looks like a $25 or $30 lock you can buy at Home Depot, " Black said.

    USA Locksmith is based in New Jersey and dispatches locksmiths based in the Seattle area.

    Black says to be careful using out-of-state companies.

    "They will sell grade one or grade two deadbolts that are not up to standard, " he said.

    After speaking with USA Locksmith, they agreed to pay Martha $150 to replace her shoddy lock with a better product.

    The best way to find a good locksmith is to look before you need one and not when the pressure is on. If you are locked out of your house or car, it's best to go online and check with the Northwest Locksmith Association or the Associated Locksmiths of America.

    It's your best bet to find a local and competent locksmith.

    If you have a consumer concern, give Jesse a call toll-free at 877-51-JESSE or send an e-mail to getjesse@king5.com. Print this story Add RSS Feeds Email this story Advertisement
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    Family says they were overcharged for lock

  • Le
      19th of Oct, 2008
    0 Votes

    BBB Warns Consumers of Nationwide Locksmith Swindle You may have been a victim and not even know it. The Better Business Bureau (BBB) today is warning consumers to beware of untrustworthy locksmith companies that are ripping off consumers across the country. Victim complaints to the BBB reveal that several locksmith companies, all using similar methods, are significantly overcharging consumers, charging consumers for unnecessary services, using intimidation tactics, and failing to give refunds or respond to consumer complaints. “Ironically, these companies operate under names like ‘Dependable Locksmith’ but in reality they exploit the vulnerable situation of consumers who are locked out of their house or car, ” said Edward Johnson, President of the BBB. “We’ve found that some locksmiths have made taking advantage of consumers’ misfortune part of their business model.” Complaints about locksmith services to the 114 BBBs serving the U.S. increased almost 75 percent from 2005 to 2006, and have continued to come in steadily during the first half of this year. The BBB has identified Dependable Locksmith – which operates under more than a dozen different names – as a particularly disreputable locksmith. This company poses as a local locksmith in cities across the country and advertises in the yellow pages using local phone numbers and fake local addresses. A consumer might think they’re dealing with a local locksmith but their phone call is actually connected to a call center located in the Bronx borough of New York City. Consumers in the mid­Atlantic region are quoted a reasonable price over the phone but when the locksmith arrives – typically in an unmarked vehicle – he demands significantly more money than originally quoted, often only accepting cash. A complaint where Dependable Locksmith was operating under the name “Superb Solutions, ” alleges the company quoted fees of $39 and $84 for separate jobs, but the bill ended up at $471, which included add­on fees such as a $65 breaking in fee and a $58 fee to uninstall old locks. Another complainant reported that the locksmith sent to let her into her car demanded she pay twice the price quoted over the phone. The locksmith offered to drive her to an ATM to get cash – feeling unsafe the victim refused. The victim was ultimately forced to write a check made out personally to the locksmith as he would not let her into her car until she did so. She cancelled payment on the check the next morning, but eventually filed a police report after the locksmith harassed her with continuous phone calls about payment. The BBB has also heard many complaints from victims who say they were charged for unnecessary services. For example, complainants suspect locksmiths sent over by Dependable Locksmiths of pretending they couldn’t simply pick the lock so that they could charge more and install all new locks in homes.
    Some of Dependable Locksmith’s aliases include, Superb Solutions, Locksmith 24 Hour, Inc., USA Total Security, Priceline Locksmith, and S.O.S. Locksmith. Two other locksmith contractors fleecing consumers are Basad, Inc. – which operates under more than 50 names nationwide, such as A­1 Locksmith Service, A­1 24 Hour Locksmith, A­1 Lock & Key Locksmith, and AAA Locksmith 24 Hour – and Liberty Locksmith. Similar to Dependable Locksmith, they pose as local locksmiths and run full­page yellow pages ads with multiple phone and address listings. The phone numbers appear to be local, but connect to national call centers such as Liberty’s in New York City, while the addresses end up belonging to other established businesses in the local area, or are simply non­existent. “These companies are very good at posing as trustworthy locksmiths, ” said Mr. Johnson. “Before you find yourself in the unfortunate position of being locked out of your car or house, do your research and find a truly dependable locksmith in your area. Ask around and always check with the BBB first to find reputable businesses.” If you feel you’ve been taken advantage of by Dependable Locksmith, Liberty Locksmith, Basad. Inc., or others, please contact the BBB to file a complaint, or do so online at www.mybbb.org. # # #

  • Fr
      5th of Mar, 2009
    0 Votes

    These are nationwide scammers they use phony addresses, bait and switch tactics. The are Israelis. In all fairness to decent israelis, I think these are Israelis from Nigeria :)
    I would suggest filimg a complaint with attorney general in your state

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