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USA Locksmith / Poor service!

1 United States Review updated:

I scheduled a change to a few locks on a property that I own. I inquired as to their rates for locks etc. but stated that I just needed a BASIC lock for each door. The house call was quoted for $39 and the basic locks started at $45.

Upon arriving to my property (its literally around the corner), he stated that he had to remove the locks to the first door and at my request just replace the one lock. He finishes the job in 10 minutes and charges me over $500 for just that ONE door! He states that the basic lock was over $150, which of course is a huge difference from starting at $45 and as you can see each thing he did costed more that $100. As an elderly person, I was forced to pay this cost in cash and had no choice but cancel the rest of the job. I felt USA locksmith took advantage of me and I even was fearful that if I complained too much that locksmith would have done something to hurt me.

Upon calling them to ascertain why the difference in price, I was told that they don't quote anything over the phone including their starting rates for locks and house calls... which is funny since the customer service rep who was a man gave out the starting rates etc over the phone the day before.

I would not even let my worst enemy get any work done by them since they are liars and use extremely deceptive tactics to get you to pay house and home for just one lock that would not survive a home invasion for more than 2 seconds.

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Comments

  • Le
      12th of Oct, 2007
    0 Votes

    Drift Reality > Boston > USA Locksmith.

    This letter describes an extremely negative experience a friend had with USA Locksmith:

    On Wednesday February 14, 2007 I locked myself out of my apartment in Boston, MA. After being locked out, I borrowed a friend’s phone and called the USA Locksmith Boston office to help me with my situation. When asked how much it would cost, the representative told me they were unable to provide me with a total estimate, but did state that there would be a minimum fee of $39.95, and that an additional fee for labor would be assessed. I was then told that a representative would be dispatched shortly.

    About 40 minutes later, the representative arrived at my apartment. After a brief inspection, the locksmith quoted me a price of $145.00, which would be assessed on top of the $39.95 base fee. As a single female with no personal contacts in the direct area, and with the work day almost completed, I felt compelled to agree to the fee. The locksmith promptly placed some sort of key into the keyhole on the door and tapped on it about ten times or so. After a few moments, he turned the key and opened the door.

    Shortly thereafter, the locksmith insisted that I pay him the full amount in cash. As a single female student living alone, I do not make it a practice of carrying very much cash with me at any given time. I asked if I could pay with a credit card or a check and was promptly told that I could only pay with cash. The locksmith asked to see my license. Upon turning my license over, the locksmith told me that he would hold onto it until I paid him the full amount he was owed in cash. I desperately searched for an ATM in the direct vicinity, withdrew the cash and gave it to him.

    I am writing this letter of complaint for the following three reasons:

    I feel that the refusal on the part of USA Locksmith to provide a cost estimate is a violation of my rights as a consumer. Additionally, the practice of providing a base fee of $39.95 and then an additional fee of $145.00 upon ‘inspection’, to a desperate consumer, is an unethical practice. Particularly when the total time require to open the lock was only a few minutes.
    Forcing a consumer to pay $185.00 in cash seems to be an unfair business practice. Particularly because later, when I called USA Locksmith, I was told that it was their policy to allow customers to pay with a credit card.
    Finally, The locksmith had absolutely no right to confiscate my drivers license and hold it hostage until I paid him $185 in cash. This was an act of intimidation, as well as illegal. When considering the fact that I am a relatively small single female (5’4), it is clear that this was his way of intimidating me into paying him in cash.

    I have suffered loss of money as well as psychological harm as a result of the acts of USA Locksmith and the contractor they dispatched to my residence. I fully intend to file a report with the Better Business Bureau, the Federal Trade Commission, as well as the Boston Attorney’s General Office; as well as pursue legal action.

    I would hope that others might learn from this experience and avoid doing business with USA Locksmith in the future.

  • Le
      26th of Nov, 2007
    +1 Votes

    USA Locksmith's "promise" is "that the job will be done by professional Locksmiths, expediently and at a very competitively affordable low rate."

    I'm calling out USA Locksmith on a broken promise on all fronts!

    Like a common dumb ###, I locked my keys in my car yesterday morning. AAA gave me the phone numbers of 3 nearby locksmiths and, in a rush, I called the first locksmith on the list and hoped for the best. Unfortunately, that number was for USA Locksmith. A few minutes later the locksmith called me back and said he'd be on the scene in 20 minutes. FORTY-FIVE minutes later, this dude shows up and begins - no lie - prying my door open so he can stick a glorified coat hanger in to jimmy open the door handle - not the method I would expect a "professional" to use.

    As I am giving the locksmith my information, he starts being a grade A creep saying I look too young to have a kid (mind your own business!), commenting on my looks (ewww!), and even going so far as looking at my address and saying things about my neighborhood!

    The final blow was when he handed me the invoice. I've only locked my keys in my car once before; that locksmith was on the scene in 10 minutes, used a very non-invasive method, and charged me $40 - a price I think fair for such a service. But this creepy dude who essentially pried open my door after 45 minutes of waiting charged me $150! Maybe I am naive to the typical cost of locksmith work, but that seemed exorbitant. Furthermore, he told me that my car insurance would reimburse me, which sounded fishy, and turned out to be false.

    No surprise, as a result of the shoddy work of USA Locksmith my drivers side door now has a draft and noise that it did not have before.

    Terrible, terrible work by unprofessional locksmiths and at unfair price.

  • Le
      23rd of Dec, 2007
    0 Votes

    Usa Fastest Locksmith, A Locksmith
    Phone: 866-450-0383
    Fax:
    2526 Mt. Vernin Rd.#304 Dunwoody. Ga 30338
    Atlanta, Boca Raton, Pompano Beach, Georgia, 30338
    U.S.A.

    Submitted: 12/21/2007 10:38:44 PM
    Modified: 12/21/2007 10:39:00 PM
    Tonygambino
    lighthouse point, Florida


    My wife and I needed our locks changed. We called in the yellow pages A Locksmith. come to find out there main office is in Atlanta, we life in Pompano Beach FL area. On the phone they said customer satisfaction is top notch and there prices are very competitive.

    A young man showed up at the house ( I wsnt home from work yet) told my wife the price would be around 150-200 bucks. She says 'no problem, let me call another locksmith in the area to make sure this is around the same amount they charge so to protect us from getting ripped off. He became upset and told her 'trust me I'll treat youy right' 'but if you decide not to use me, I'm going to charge you $50 for the show up cost. When my wife called the other locksmith, he told her $150. and my wife relayed the info to the locksmith. He says'no prob Ill do it for the same amount.

    Well, when he was done I drove into the situation and my wife was upset, saying to the locksmith 'you told me $150'? He was getting loud and I jumped in and asked what was going on, my wife explained the issue. I then jumped on the phone and called anothere locksmith and again was told $150 by this other company. The bill that 'A locksmith' gave us??? $349.17. Of course I went nutts.

    I told him Im not signing this and called the police, they came, we told them what happend and after 1 hour the service man told us $200. after this big big issue. We call the credit card company and guess what? they put the $349.17 through. I was pissed. We told the card company what had accured. Then I called 'A Locksmith' and told them what happend they said the locksmith didnt' say anything to them and wouldn't help us. They were nasty on the phone aswell. About 5 min later the same tech that was at our house called and denied the $200 and said he has a signed sig of my wife at the $349.

    Heres what they did. before the left they gave me 2 invoices one for 200 and one for 349, the invoice for $200?was invoice # 1040 and the one for $349? was invoice 1041. after the cops left he made a new invoice which was carbon copy (the original one), that was not signed lol (###) and claimed he had a yellow copy of this. So not only did they 'high gross' us, they put a fraudulant unauthorized charge threw, and forged our signature.

    I then called the police again, and told them what happend. They were floored that they did this. So they siad they will 100% back the story up with the police report.
    For all you reading this we are going to take legal action for the credit card fraud and forger.

    DO NOT HIRE THIS COMPANY!! YOUVE BEEN WARNED.
    Thank God for this web-site. I will continue to tellyou the out come.

    Tony
    lighthouse point, Florida
    U.S.A.

  • Ma
      26th of Mar, 2008
    0 Votes

    I had an experience with this company at my home in Great Neck, NY. I was locked out of my house. The locksmith came in about two hours which was not the worst of it. He said he could not pick the locks, never mentioned re-keying, a lower price option but instead he had to destroy the lock and install a new one. A single woman living alone I was at his mercy because it was night, winter and I had to get into my house. I had no transportation because my car was parked at work 17 miles away and could not get into it. The bottom line and this is utterly amazing, he gave me bill for $1, 075. I got it "lowered" to $990 because I paid cash. Of course, I had to go to an ATM. All of this for one lock. I feel like a total jerk. I called their 800 number and they claimed to look into the matter but never called me back. I called them back and the person I talked to me starting yelling at me and would not let me speak. I will try to take them to small claims court but of course, I have no clue where this outfit is located, all I have is an 800.

  • Le
      28th of May, 2008
    0 Votes

    Browse Latest ReportsUse Advanced Search |


    Usa Locksmith Charged over $700 for 2 simple locks! Atlanta Georgia
    Usa Locksmith
    Phone: 800-294-8181
    Fax:
    usalocksmiths.com
    Atlanta, Georgia,
    U.S.A.
    Submitted: 5/28/2008 3:34:58 PM
    Modified: 5/28/2008 3:35:00 PM
    Mary
    Alpharetta, Georgia
    I called to replace a regular lock with a turn-button on the knob. When the locksmiths arrived, they said their names were 'Johnny' and 'Tom', but had no ID or last names.
    They advised me to put in a deadbolt, and I asked the charge, but they were evasive. I went ahead with a regular lock and a deadbolt, continuing to ask the cost. I also told them I wanted normal locks that wouldn't add to the cost, and they agreed to that. When the work was done (keying locks also to match present keys--I think the charge for that was huge) they presented me with a bill for $700 and ran my VISA through their system. The invoice had no name or address on it. I wanted them out of the house because there were 3 of them and only my daughter and I at home, so I let them go. When I called the company I got the royal run-around. After 4 different calls, I got no response. Someone named Richard Lawson was supposed to call back, but of course never did.
    Mary
    Alpharetta, Georgia
    U.S.A.

  • Le
      31st of May, 2008
    0 Votes

    FTC Urges Consumers to Use Caution When Seeking a Locksmith
    Posted: 12:59 PM May 30, 2008
    Last Updated: 12:59 PM May 30, 2008
    Reporter: From the Federal Trade Commission
    FTC Urges Consumers to Use Caution When Seeking a Locksmith
    If you’ve ever locked yourself out of your car or home, you know what a hassle it can be. Your first thought is to get someone to help. And if that someone ¬– a family member, neighbor or friend – can’t deliver a spare set of keys, your next call probably is to a local locksmith.
    What’s the best way to pick a reputable – and local – locksmith? Do the research before you need one – the same way you would a plumber, electrician, or other professional – and then program his or her number into your phone. That’s one of several useful tips from the Federal Trade Commission, the nation’s consumer protection agency, in ‘The Keys to Hiring a Reputable Locksmith.’

    The FTC says that some locksmiths advertising in your local phone book may not be local at all, and that others may not have professional training. Find out how to hire a legitimate local locksmith at: http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt032.shtm.
    The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit http://www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

  • Le
      29th of Jun, 2008
    0 Votes

    24 Hour Locksmith, Www.24xlocksmith.com, locksmith_elite.com, A1 24 Hour Locksmith, They use other peoples business address for there listings, Locksmith call center scam, Bait and switch, SCAM SCAM SCAM, Please use a real local profesional locksmith with a verified address and support your community not a scamming locksmith call center. Boston, San Francisco, Oakland, Dallas, Miami, Los Angeles, San Diego, Las Vegas, Phoenix, Nationwide
    24 Hour Locksmith, Www.24xlocksmith.com, Www.locksmith_elite.com, A124 Hour Locksmith,
    Phone: 888-661 8961
    Fax:
    They Dont Give It, They Use Other Businesses Addresses To List On Google.
    Boston, San Francisco, Oakland, Dallas, Miami, Los Angeles, San Diego, Las Vegas, Phoenix, , Nationwide,
    U.S.A.

    Submitted: 6/28/2008 8:42:30 PM
    Modified: 6/29/2008 1:11:30 AM
    Prolocksmith
    san francisco, California

    These guys are a call center scam. They use other profesional businesses addresses for these local listings on Google maps and other listings on the internet. So what does that say about a locksmith company that practices shady dishonest tactics and that comes to your home or business and can make copies of your keys, what happens when they screw something up or they pull the ol bait and sitch scam. Please use a local profesional. They are a call center and they cant even understand english, when they answer the phone all they say is locksmith in a heavy middle eastern accent. The Boss or Manager is always not there, you ask where is the corporate office and good luck with that. They also have the same web landing page going to this site, and if you try to google the website it's not indexed in google. Google does not condone or want any types of businesses like these guys on there site. Google wants a real profesional company on there site wether your googling a locksmith or a dentist. SO PLEASE BEWARE OF THESE GUYS IF YOUR GOOGLING A LOCKSMITH BOSTON, LOCKSMITH SAN JOSE, LOCKSMITH SAN FRANCISCO, LOCKSMITH MIAMI. LOCKSMITH OAKLAND, LOCKSMITH CORAL GABLES, LOCKSMITH PHOENIX, LOCKSMITH LAS VEGAS, LOCKSMITH SAN DIEGO, lOCKSMITH DALLAS, LOCKSMITH BERKLEY AND BAY AREA. Please beware of 24 hour locksmith www.24xlocksmith.com www.locksmith_elite.com

    Please ask for there address when calling for you city

    Phoenix phone numbers (602) 357-7856
    (602) 357-7897
    (602) 357-7894
    (602) 357-7857
    (602) 357-7899

    Las Vegas (702) 478-1690
    (702) 478-1688
    (702) 478-1694
    (702) 478-1693
    (702) 478-1689
    (702) 478-1686 you can see a pattern 702 478
    (702) 478-1692

    San diego (619) 205-1392
    (619) 568-0905 ther called safe and fast here
    (888) 864-5625
    (619) 205-1397
    (619) 219-3921

    Miami (786) 245-7939
    (888) 661-8961 main 800 call center #
    (305) 357-4865
    (305) 357-4924
    (305) 357-4864
    (305) 357-4840

    Dallas (214) 765-0373

    Oakland Ca (510) 818-9133
    (510) 897-1142
    (510) 338-0920
    (510) 489-8792
    (510) 420-8080

    coral gables (877) 991-1515‎‎‎
    (786) 245-7932
    (888) 661-8961

    Boston (888) 661-8961
    (617) 687-2209
    (617) 687-2207
    (877) 717-5625
    (617) 687-2211
    (617) 687-2201
    (617) 687-2204
    (617) 687-2209
    (617) 687-2205
    (617) 687-2212
    (617) 687-2211

    San francisco (415) 261-6234
    (415) 282-2847
    (415) 422-0546
    (415) 923-5982
    (415) 452-9759
    (415) 513-4217
    415) 970-1584
    (415) 292-7308
    (415) 776-7429
    (415) 513-4250
    (415) 933-8097
    (415) 405-0019
    (415) 261-6239
    415) 674-8934
    (415) 513-4236
    (415) 261-6245
    (415) 567-8948
    (415) 346-3686
    (415) 673-3574
    (415) 641-1511
    (415) 673-3574

    San jose (408) 268-1845
    (408) 245-2716
    (408) 321-0134
    (408) 998-1653
    (408) 531-1302
    (408) 321-0134
    (408) 252-1520
    (408) 998-1653
    (408) 347-1375
    (408) 452-1506
    (408) 463-9460
    (408) 268-1845
    (408) 998-1653
    (408) 347-0877
    (408) 983-0847
    (408) 998-1682
    (408) 746-9246
    (408) 268-1845
    (408) 283-9403

    BERKLEY (510) 992-6392
    (510) 420-8080

    WALNUT CREEK (925) 313-0246
    (510) 597-0270

    Mike
    san francisco, California
    U.S.A.

  • Ju
      16th of Aug, 2008
    +1 Votes

    I just was ripped off by USA Locksmith. USA Locksmith sucks, with a capital S.

    Quote over the phone: $55 + Labor (Fair)
    When the ### arrived at my door: $180 (Rip-Off)

    I had no choice. I had locked myself out of my house, and had no phone or anything on me other than a publix sub. One tiny mistake and $180 down the freaking drain. The guys showed up, two russian guys, and were completely untrustworth and sketchy looking. $180 dollars for drilling in my door knob, which took them 2 minutes to do.

    Un-###ing-believable. I could simply not believe this price when the ### opened up his mouth. Thank the heavens that I had a credit card on me, otherwise i'd be screwed.

    Don't ever use this rip-off of a company - unless you like spending $180 or more on what looked like to me a simple operation.

  • Le
      28th of Aug, 2008
    +1 Votes

    Fellow Consumers,

    You MUST know that on Saturday, August 16, 2008, a technician from USA LOCKSMITH charged me nearly $600 for what should have been a nominal fee for locksmithing services.

    When I arrived at my Atlanta home from the airport on Saturday night, after two weeks in Africa, I had to call a locksmith to grant me re-entry into my apartment due to lost luggage that contained my house keys.

    The dispatcher on the phone, RICHARD LAWSON, quoted me a fee of $55 for the call. The technician, named ABRUM, called for directions and confirmed the $55 fee.

    When he arrived, ABRUM claimed that he could not pick my simple locks (which both required an identical key) and proceeded to unnecessarily DESTROY both locks. He then claimed that he could not leave them as they were, and quoted me a price of $75 each for replacing both unnecessarily destroyed locks. I was expecting to pay a total of $210 for the job, but when I asked for the total, the locksmith charged me $577.80! He REFUSED to return my credit card, never presented me with a paper bill, and to this day I don't have a single piece of documentation for the charge. My card was charged nearly $600 for the service, and he didn't even give me keys to one of the locks! Both of them were shoddily installed and had to be replaced the following day by a professional locksmith. I had to call the police, and I have filed a complaint with the Better Business Bureau.

    Again, the following day, I had to enlist the service of a professional locksmith of over 40 years who knew the SCAM quite well. My locks could have easily been picked, and they were unnecessarily destroyed. I have received the most evasive, unprofessional, and horrendous "customer service" from this company, which even hung up on the officer who needed to speak with them for my police report.

    Please warn EVERYONE about this USA LOCKSMITH scam. I found this company on the internet from a kind neighbor's computer, and NO ONE SHOULD CALL THIS COMPANY EVER AGAIN!


    Posted by: Dismayed Doctoral Student | August 25, 2008

  • Us
      31st of Aug, 2008
    0 Votes

    Sometime ago, I called for a locksmith in New Jersey operating under Always Availiable 24 Hours. They opened my car door because I locked my keys in the car. The number was local to where I lived, but hired locksmiths from 40 minutes away. It took an hour and a half for the guy to come and he said over the phone I'd have to pay 55 for labor, and he mumbled the rest like something 5 for coming out. Then he came to me and said 55 and 95 for coming out. I told him I wasnt paying 150 so we made a deal at 120. He was intimidating and almost ran off with my keys. Now im a guy too was with a friend we couldnt fight him or attack him since we were infront of a convience store with 10 people watching and cops across the street. The cops couldnt open it because in NJ its illegal to open a car unless a child is trapped or engine is running, which is complete ###! The fee was a little big because the guy traveled from Philadelphia to Gloucester Township NJ which is about 35-40 mins away, and cost this much because it was after hours (around 1:45 he came, we called around 12:15) The smith was doped up, reeked, and didnt want trouble. So for now on I'll do right and try to pick it myself using a coat hanger. ### USA LOCKSMITHS!

  • Ku
      4th of Sep, 2008
    +1 Votes

    I own a rental condo in Houston, Texas. When a tenant change, I am required to change the key. So, I called USA Locksmith. They quoted $39 for coming and $25 for each re-key. I have 3 doors to re-key. Unfortunately, I was not at the site. USA Locksmith charged me $247. This same job was done in Aug 2005 for $60. I still have the receipt with me from 2005.

    I called their customer service to complint. They are arogent.

    I called and asked for the owner. But he will never come on the line. Also, I learned this company is a mobile call center. They probably is a middle man and don't have their own employee. Any way I filed a complaint with BBB. I checked BBB record, there are a lot of complainats against this company.

    Please spread the word around never to call USA Locksmith. Does any one know a method to spread this news every where. They are not trusthwory company.

  • Le
      19th of Oct, 2008
    +1 Votes

    BBB Warns Consumers of Nationwide Locksmith Swindle You may have been a victim and not even know it. The Better Business Bureau (BBB) today is warning consumers to beware of untrustworthy locksmith companies that are ripping off consumers across the country. Victim complaints to the BBB reveal that several locksmith companies, all using similar methods, are significantly overcharging consumers, charging consumers for unnecessary services, using intimidation tactics, and failing to give refunds or respond to consumer complaints. “Ironically, these companies operate under names like ‘Dependable Locksmith’ but in reality they exploit the vulnerable situation of consumers who are locked out of their house or car, ” said Edward Johnson, President of the BBB. “We’ve found that some locksmiths have made taking advantage of consumers’ misfortune part of their business model.” Complaints about locksmith services to the 114 BBBs serving the U.S. increased almost 75 percent from 2005 to 2006, and have continued to come in steadily during the first half of this year. The BBB has identified Dependable Locksmith – which operates under more than a dozen different names – as a particularly disreputable locksmith. This company poses as a local locksmith in cities across the country and advertises in the yellow pages using local phone numbers and fake local addresses. A consumer might think they’re dealing with a local locksmith but their phone call is actually connected to a call center located in the Bronx borough of New York City. Consumers in the mid­Atlantic region are quoted a reasonable price over the phone but when the locksmith arrives – typically in an unmarked vehicle – he demands significantly more money than originally quoted, often only accepting cash. A complaint where Dependable Locksmith was operating under the name “Superb Solutions, ” alleges the company quoted fees of $39 and $84 for separate jobs, but the bill ended up at $471, which included add­on fees such as a $65 breaking in fee and a $58 fee to uninstall old locks. Another complainant reported that the locksmith sent to let her into her car demanded she pay twice the price quoted over the phone. The locksmith offered to drive her to an ATM to get cash – feeling unsafe the victim refused. The victim was ultimately forced to write a check made out personally to the locksmith as he would not let her into her car until she did so. She cancelled payment on the check the next morning, but eventually filed a police report after the locksmith harassed her with continuous phone calls about payment. The BBB has also heard many complaints from victims who say they were charged for unnecessary services. For example, complainants suspect locksmiths sent over by Dependable Locksmiths of pretending they couldn’t simply pick the lock so that they could charge more and install all new locks in homes.
    Some of Dependable Locksmith’s aliases include, Superb Solutions, Locksmith 24 Hour, Inc., USA Total Security, Priceline Locksmith, and S.O.S. Locksmith. Two other locksmith contractors fleecing consumers are Basad, Inc. – which operates under more than 50 names nationwide, such as A­1 Locksmith Service, A­1 24 Hour Locksmith, A­1 Lock & Key Locksmith, and AAA Locksmith 24 Hour – and Liberty Locksmith. Similar to Dependable Locksmith, they pose as local locksmiths and run full­page yellow pages ads with multiple phone and address listings. The phone numbers appear to be local, but connect to national call centers such as Liberty’s in New York City, while the addresses end up belonging to other established businesses in the local area, or are simply non­existent. “These companies are very good at posing as trustworthy locksmiths, ” said Mr. Johnson. “Before you find yourself in the unfortunate position of being locked out of your car or house, do your research and find a truly dependable locksmith in your area. Ask around and always check with the BBB first to find reputable businesses.” If you feel you’ve been taken advantage of by Dependable Locksmith, Liberty Locksmith, Basad. Inc., or others, please contact the BBB to file a complaint, or do so online at www.mybbb.org. # # #

  • Ja
      29th of Oct, 2008
    0 Votes

    Do NOT ever use USA Locksmith!!! They are a complete scam. We could not get into our apartment because the door was jammed and we were forced to call 411 and call the nearest locksmith. We were quoted $39 but then the guy charged us $500!!! He was completely incompetent and had no idea what he was doing. He was there for over 3 hours and the job should have been done in less than 20 minutes.
    I would NEVER recommend them.

  • La
      10th of Nov, 2008
    0 Votes

    I actually had a completely different experience than everyone else with USA Locksmiths. Besides the 45 minute wait, I was actually satisfied with my service and the amount charged. I was quoted on the phone $55 for service for a simple house lockout and was charged an extra $40 for the labor. Under a 100 was not bad for me for a mistake that I made in forgetting my keys inside.

  • Li
      19th of Nov, 2008
    0 Votes

    USA locksmiths are a scam and impossible do deal with. I have been fighting with them for over two months for a refund (like I'll ever see it, but it gives me some satisfaction to tie up there fax and phone lines). We were quoted $200 to fix two locks, the final bill $678. On top of that, the first lock he fixed worked for about 3 weeks and now it is slipping like it did before. the second lock, he didn't have the right piece so he just left it. It only locks from the outside???? I've called their cutomer sercvice over 20 times, constantly onhold, there's never a manager, blah, blah, blah. Jsut save yourself the aggravation and call a reputable locksmith.

  • Fu
      9th of Dec, 2008
    +1 Votes

    I agree with all of the post listed here and have a few words of advice for anyone that may need a locksmith in the future. I have been learning the locksmith trade for a few months now and have read all the complaints concerning shoddy workmanship that I can find. Please note that USA Locksmiths is NOT the only company that operates like this. There are many operations that say they are local when you call, but come to find out, that call may be taken by someone 1500 miles from you!
    First and foremost, (befrore you need a locksmith) look around in your town for a locksmith and check him or her out. Go and actually see the business, look around in there, is it neat and orderly? Is their business in one of these storage units you see everwhere? Ask friends and neighbors to see if they have anyone they have done business with in the past. Check for a business license, even on an emergency call out. If they refuse to bring a copy of it with them, find someone else. Before they come out, ask if they can pick the type of lock you have. Very few locks on the market are completely un-pickable. If you're uneasy about the locksmith that you have called out in any way, call the cops, that in itself should make any unreputable so-called locksmith step back and look at the ethics that are being used on that call.

  • Fu
      9th of Dec, 2008
    +1 Votes

    I also found some more useful info about working with these scammers.

    What's in a name? Unscrupulous individuals often operate under many business names or aliases. They may answer the phone with a generic phrase like, “locksmith service” or simply “locksmith”. If the call is answered this way, ask, "What is the legal name of your business."

    Unclear advertising: Look closely at the ad(s) in the yellow pages. Is the specific name of the business clearly identified? Does the ad look similar to other ads but have a different name? Does it appear that the dealer actually operates under several names?

    Unmarked car: Some legitimate locksmiths will work out of a car or unmarked van for quick jobs, but most should arrive in a service vehicle that is clearly marked with the name of the business.

    Ask for identification: A legitimate locksmith should ask for identification and some form of proof that you have the authority to allow the unlocking to be done. A legitimate locksmith should also provide you with identification in the form of a business card or invoice with the company name on it. Identifying information should also match the name on the service vehicle.

    Get an estimate: Find out what the work will cost before you authorize it. Never sign a blank form authorizing work.

    Demand an invoice: Insist on an itemized invoice. You can't dispute a charge without proof of how much you paid and what you paid for.

    Just say no: If you are not comfortable with the service provider, you can, and should, refuse to work with the locksmith.

  • Pa
      11th of Dec, 2008
    +1 Votes

    I was locked out of my house on Monday evening, I called my 411 and asked for a locksmith in my area that would assist me immediately. They gave me a number and directed me asap, the guy told me that they would get to me in 30-45 minutes and that the technician would call me soon. The technician did in fact call me as soon as I hung up the phone with the main office, he told me that he would be to me in 45 minutes, about and hour later the technican came, advised me that he try to pick my lock before anything else. He proceeded to do this and in a matter of like 5 mins i was inside my house. I paid the guy the service charge and another $40 dollars to open the door, and it was absolutely worth it.

    I dont understand how so many ppl have had such a bad experience from this company, they were exceptionally good to me and i felt like the service was great

  • Un
      23rd of Jan, 2009
    +1 Votes

    USA Locksmiths.com are horrible they mislead customers in their pricing and I will NEVER use them again or recommend them to ANYONE . I was recently locked out of my house with my 3 year old child and called USA Locksmiths. I spoke with a representative who said a technician will be calling me. I asked the representative approximately how much it was going to cost and he stated $55 for the service call and $49 and up depending on the complexity. Which I agreed to since this was close to the $85 I paid with a another locksmith in 2008. I actually received a text message on my phone stating "A Technician has been assigned to you" The Technician arrived about 50 mins later and took a few minutes to open my SCHLAGE lock with a few pick tolls and an air wedge. The technician sat down on my stairs and handed me a bill which totaled to $216!!! I asked the Tech how he came up with the number since I was quoted something differently he said Ma'am it is a Friday night and 8:30pm. I stated to the Tech this a bit excessive especially since this is not the first time I've been locked out of my house. The Tech actually had the nerve to say to me: "Ma'am you only have yourself to blame if it wasn't you it would be someone else" I could not believe his comment. On the bottom of the receipt it states "Customer is satisfied and has no complaints, and all charges are undisputable. All work is guaranteed for 90 days. I certainly was not satisfied and called the 800-721-5131 and spoke with another representative. She stated "..this was the price and that I am is confident in the Tech's work that he is one of the best they have" I said, "Oh really?" What is your Service Techs name? She didn't answer and ended up transferring to another representative who was not helpful at all and was completely rude to me not allowing me to finsh a sentence and continuingly interupting every other word and basically told me to take it up with the Tech. The Tech said Ma'am you will not find another locksmith for cheaper. I ended up paying the Tech b/c I was tired of arguing, it was getting late and my daughter at was at my neighbor's house and figured if these people are liable to lie to their customers they are capable to break into my house. I actually ended up looking up the locksmith in Frederick, MD I used in 2008 and called him up for quote and told him the type of lock I had and then got even more upset when he said it would have been $85 and then explained to him I was just asking for a quote and told him about the terrible experience I had with USA Locksmiths.com. The locksmith mentioned this company had actually gotten this other lady for $426...just ridiculous. DO NOT EVER CALL USA LOCKSMITHS.COM 800-721-5131 you will get robbed!!!

  • Je
      13th of Feb, 2009
    +1 Votes

    Let me tell you my experience with the most incompetant rip off artists in the nation (USA locksmith). First when I called they said the technician would come and open the door of my service truck in miami. The charge is 39.99 and would add 50 dollars to open the truck. He came opened the door in like 5 mins. Then wrote the bill for 177.00. He had my license and extorted the money because i was stuck in miami about 2 hours away from my house. I had no choice but to go to an atm and get the money. I will never use them again along with all my friends and family. There probably all former crooks trying to hide behind a legal front...I can not even refer to them as people because people have souls and they are souless. This company is the purest of evils and look to suck the money any way they know how.Service sucks cause they DON'T service only take and extort. I have never felt so betrayed, frustrated and ripped off in my life. I know there business or actually its more like a crime syndicate. They practice false advertising and promote extortion like its the norm. These people must be shut down or something bad may happen with a customer who is not so civil. These people are LIARS and THEIVES and God has a plan for people like that. I hope we can spread the word around about how bad there business is.

    Jeremy (Ft.lauderdale)

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