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US Fidelis / Rip Off

1 100 Mall ParkwayUnited States Review updated:
Contact information:
Phone: 1-800-649-1856

They sent me a letter saying that it was my last chance for an extended warranty for my vehicle, so I had my boyfriend call and see if it was a good deal. The guy on the phone gave him a quote of 2, 400.00 for a pretty good warranty. About two weeks ago, my a/c went out, so I took it in the other day to get it fixed. They told the mechanic that the problem with my vehicle wasn't covered. I went back and looked at the contract, and it said that it was. I called today and they told me that the original contract wasn't for the state of Florida, so it was changed. I didn't get a phone call from them or anything in the mail saying that my contract had changed. So I fought with them over the phone and he told me there was nothing that they could do for me. I've been told that they used to go by a different name, and that they have quite a few claims against them, for the same thing. They get you to buy what you think is a good thing, then they change it to something totally different. Its a rip off!

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  • Da
      10th of Nov, 2008
    +2 Votes

    Thank you because this will help make others aware of these kinds of companies.

  • Ro
      13th of Nov, 2008
    +2 Votes

    In the USA in 2008, I think it is safe to assume that any offer of any kind is some sort of scam. Once a company has your money up front, there is no profit in honoring any agreements.
    Just my opinion.

  • Rj
      13th of Nov, 2008
    +3 Votes

    stay away from these guys. i worked for these ### for a year and it is nothing but a high pressure boiler room atmosphere. they hook you by saying that your car doesn't qualify. Ex...if you have 43k miles on your car then the cut off is 40k so they have to get permission from a manager to make an exception. if you have 53k then the cut off is 50k. it's all high pressure sales. these guys are laughing all the way to the bank. the owners are darian and corey atkinson. corey built a big 16, 000 sq. ft home and darian is building a 33, 000 sq. ft mansion in lake st louis missouri and doing it by screwing people all day long

  • Do
      18th of Nov, 2008
    +2 Votes

    Look, if you have an older car that is out of warranty, you had better put way a little money each month into a repair fund and make it an interest bearing account. That way, the money goes into YOUR POCKET instead the slimeballs at US.Fidelis. I don't trust ANY insurance company let alone the ones that advertise on postcards and on daytime TV.

  • Ji
      21st of Nov, 2008
    +2 Votes

    I just got a call this afternoon from these guys, very pushy they have an answer for everything. When I first talked to them the price was 3, 200 I backed off and said I don't make snap decisions. About an hour later the phone rang agin, wala he had talked to his sales manager and because I take such good care of my van the price is now 2, 500 but I must do it now. How the heck does he know that I take good care of my van (which I do) sure am glad that I looked this up.


  • An
      25th of Nov, 2008
    +2 Votes

    US Fidelis sent me a paper saying that my factory warranty is expired and to hurry and act on purchasing theirs. Here is the deal... I have a new car that is 1 year old. There is no way that the "Factory Warranty" is expired. I also purchased an extended warranty. After much calling around to Dodge, the dealership, and my extended wattranty provider, FIDELITY, not FIDELIS, I still have a good warranty.

  • Ca
      27th of Nov, 2008
    +2 Votes

    Thank goodness for the Internet. Got a letter from this company about my Prius. Thought i'd call to see what they had to say? But first, let me look them up in Google. Come to find out, there are a lot of people posting comments about being ripped off by this company. Thank you for taking the time to let others know. By the way, have you found a good after market warranty company?

  • Ab
      3rd of Dec, 2008
    +2 Votes

    this company is ### dont fall for it. now i have to change my phone number b/c they wont stop calling.

    they went from offering me 2999$ to 1000$ ### no company does that in 10 seconds

  • Ca
      6th of Dec, 2008
    -2 Votes

    you guys are all idiots

  • No
      18th of Dec, 2008
    +2 Votes

    I am so glad I read this..I got a letter too and then called..They did the same to me went from 2300.00 to 1800.00 in 1 I put him on hold and called a dealership..they said don't do when I told the guy on the phone that he said of course they did they want you to buy theirs..whatever...of course i was told the offer would be no good if I hang up and call back..

    I agree with the other your money each month that you would be giving them :)

  • Ca
      20th of Dec, 2008
    +2 Votes

    This company uses a Predictive Dialer, a voice blast caller, that calls people repeatedly until they get a result, including cell phones, fax machines, business lines, Do Not Call numbers, etc. When they do get a hold of you, they lie about what they are selling, they are directed by owners to get a down payment no matter what. They will tell you it is refundable upon cancellation, but then they delay and delay and delay until they can keep your money, and you get nothing but headaches.

    This is NOT a REPUTABLE company, does NOT have REPUTABLE owners, does NOT do business in an ethical manner, and they prey on people mutliple times.

    Suburb of St Louis, Missouri

  • Fo
      10th of Jan, 2009
    +2 Votes

    Before you do business with US FIDELIS, I BEG YOU TO READ THIS…………I USED TO WORK THERE! I could go into so much more about this company but I am praying that you will read this entire post and it will be enough information to trust that I am doing this in hopes of saving people from being scammed.

    **** US FIDELIS is now advertising
    their CAR WARRANTIES on

    Please notice that I have backed up this content with
    web sites from government websites and organizations that protect consumers. I also have links from media sources.

    PEOPLE DO YOUR HOMEWORK!!! DO A SEARCH AT THE BETTER BUSINESS BUREAU for DEALER SERVICES…THEY ARE NOW US FIDELIS and they HAVE A GRADE OF ** F ** A+ is the highest, F is the lowest; just like an academic report card.

    Don't believe me? Go to the Better Business Bureau's website and do a search. If you need to narrow down your search, go to the St. Louis area of the BBB site. Wentzville is on the outskirts of the St. Louis Metro area. They are at 100 Mall Parkway and also 200 Mall Parkway in WENTZVILLE, MO.

    “The BBB has received numerous complaints regarding this extended vehicle service contract broker. Complainants primarily allege difficulty cancelling policies and obtaining refunds, misleading advertisements, misleading, high pressure or improper sales tactics, poor customer service, failure to pay for vehicle repairs, difficulty contacting the company, misrepresentation of coverage, harassing phone calls and failure to remove names from mailing lists. These complaint patterns are reflected in the complaint statistics below."

    Scroll down to Business Contact and Profile and you will see all the names this company uses.

    I was shocked when I found out that US Fidelis will be sponsoring Rusty Wallace racing for 35 NASCAR races. Steve Wallace, Rusty's son will be driving the US Fidelis car. I cannot imagine why his business …Rusty Wallace Racing…would do business with US Fidelis when they are under investigation by several state Attorney General's; most notably the one in their own state…Missouri. See the link below.

    Rusty--- go to the Missouri Attorney General Website and to the Better Business Bureau of the St. Louis Area and look who you are dealing with!

    You will see that they are also US FIDELIS and NAWS and NATIONAL AUTO WARRANTY SERVICES; and THE ATKINSON GROUP OF COMPANIES. The company changed its name to US FIDELIS because Of bad publicity. They have been investigated and fined by the MISSOURI ATTORNEY GENERAL'S office as well as ARIZONA'S and no doubt several others.
    The name of the company at that time…..National Auto Warranty Services of Wentzville, MO

    Postcards sent out from Dealer Services/NAWS/US Fidelis can be seen in the links below.They had a special group of employees that worked calls that came in as a result of these cards. 90% of the people who called were under the impression that these cards were from their car manufacturer. I know; as I worked in this group for about 3 months.

    Channel 13 News in Jefferson City, MO:

    Florida Attorney General investigating…Here is a report on Channel 6 in
    Miami, FL

    Reports from MSNBC---the first link has been aired on MSNBC during the last few weeks of December 2008:

    ALL OF THE ABOVE ARE reports on the company who has changed their name to US FIDELIS…Notice the cards are all the same.

    Here is a document on the Missouri Secretary of State's website to prove that
    this company is in fact owned by the Atkinson brother's:
    Notice the 100 Mall Parkway address; sometimes the address will be 200 Mall Parkway; depending on the correspondence and if they are using National Auto Warranty Services or US Fidelis.

    Here is something else…..the building that NAWS/DEALER SERVICES/US FIDELIS is in …the owners also opened an alcohol free nightclub called EXODUS. Funded no doubt by the money they have made using unethical and possibly illegal business practices.

    “Darain and Cory Atkinson own US Fidelis in Wentzville, Missouri. Out of the blessings from their business, it was their desire to do something significant that would honor God and be purposeful to the community. From this desire, the EXODUS concept was formed."

    This statement almost sickens me. I have seen first-hand the unethical business tactics used to make “the owners" money. It would be better fitting to say the Business practices are sleazy and underhanded. They target the elderly and undereducated people and use strong arm business tactics. How can they keep a clear conscience? Moreover, sales people acquire banking and credit card information by creating a sense of urgency…."Buy it now or you won't get this great offer again." This is the standard sales tactic. The sales people avoid informing the potential customers of the fine print in the warranty such as ridiculously long waiting “transition" periods before the warranty can actually be used. Because the sales people work for commission only, they will avoid They will process the banking or credit card information before a customer gives the ok to continue so that they (the salesperson) will have the “deal". This is very common towards the end of the month when the salesperson needs to reach a level for a bonus or to make more commission (they are paid per “deal").

    The Atkinson brothers also provide space for their church in the building. It is non-denominational and is called ‘The Element'. Ironically, the majority of the US Fidelis management attends THE ELEMENT church. This church is very much like a cult, focusing on money and success. Watch the QUICK TIME presentation at the website below. There is a married couple on this video in which the husband is an assistant manager and the wife is
    a manager at the newly named “US Fidelis". They are the bi-racial couple (and please note that I am only stating that they are bi-racial to point out who they are….I am not being prejudiced.


  • Vg
      19th of Jan, 2009
    +1 Votes

    I don't know what it will take to get an answer from your cmpany by e-mail, but this is about the 3rd time I have tried. I have given all the information you asked for all 3 times but haven't recieved a quote or even an answer. I am really interested in covering my 2006 chevy impala.
    Can somebody please get back to me on this?

  • Te
      23rd of Jan, 2009
    +2 Votes

    I called to ask about a warranty and to get a quote. When I asked if they had a sample contract online or could email me one the lady actually told me that I was making a big deal out of it. Hello? When you agree to a contract in exchange for your hard earned money you want to see it. And know the terms. Then she told me she had never seen a contract. Then how can she tell me what is in the contract? Say again, Sheri? That was dumb of you to say. I wont go on and on but long story short these people are bad con artists. They can't even keep their own stories straight. Thank God I asked questions. And I still have my money.

    PS- to the jerk, Greg Thompson who took over the call how dare you tell me you are doing me a favor? Where I come from favors do not include the exchange of money or a contract. It is called doing business. And you do a poor job of doing business. So I will do you a favor and keep my money. You're welcome, little man.

  • Mr
      26th of Jan, 2009
    +2 Votes

    I just called them today looking for a quote on my 2005 Ford Focus with about 40k miles. They immediately told me the cutoff is 36k miles, but they were going to "do me a favor" by allowing me to get the 36k bumper to bumper warranty for my car which will be good for 5 years or 100k miles.

    As soon as I told them what car and I had and the mileage, I was transferred to someone who said, "Thanks for calling Mr. B, the warranty we're pleased to offer you has a down payment of $395, which major credit card would you like to put this on?" I know nothing of the warranty, what makes you think I'll pay for it?

    Here are some of the notes I took while on the phone with them:

    $100 deductible for all repairs.

    $466 per year, $395 down and offered 18 months of no interest or finance charges for "under $100 a month." Sales rep said he could "work with me" by extending the finance period from 18, 24, or 26 months. Math didn't add up, $466 x 5 years = $2, 330, not $2, 382 I was told.

    Warranty covered parts and labor at any Ford dealer in the US as well as "certified shops" such as Goodyear and Firestone. Mechanical and electrical components are covered under the warranty. Sales rep gave me a big speech about how ECU modules on Focus' are failing all over FL due to the humidity.

    75 miles of towing, road-side assistance, and rental car assistance.

    Sales guy was VERY pushy. I told him that I needed some time to make a decision, he became angry and asked what I need to think about. Excuse me? I don't need to discuss my business plans with a SALES PERSON.

    He told me that he was doing me a favor by allowing me to get the bumper to bumper warranty, even though I was past the cutoff mileage. He said if I tried to call back, I would only be allowed to purchase "powertrain only" warranty, which Ford covers anyway up to 100k.

    Glad I didn't go through with this, I knew something didn't feel right about this. After reviewing their history on the BBB website, my thoughts were confirmed.

  • Bi
      2nd of Feb, 2009
    +2 Votes

    I don't want to repeat what has been said many times, but I do want to let others know that they really need to do research on this company. I unknowingly purchased a contract from this company on Thursday. and feeling uneasy ( I didn't do any research, which is not like me ) I did an internet search, and my feelings were confirmed! I felt like a fool. I called them this evening ( Monday ; within 3 business days ) to cancel, and sure enough I get the sales pitch again! I said repeatedly to the girl " are you not hearing me, I just want to cancel" then the same reply " I am aware of your concerns, ...regardless of our F rating, you are insured by an A rated Co. I proceed to tell the girl I want out, and her rebuttal was" as a courtesy for your concern I will give you the $400 employee discount" . I said Melanie are you not hearing me? She says I am, then I say " if I go to Macy's and return a pair of jeans, and the employee asks why I am returning, and I respond they don't fit. I said do you think the salesperson argues with me as to why I should keep these jeans, NO, they return them, and credit my account. Now thats what I am asking you to do, do you understand now???? Finally after this analogy she says fine we will credit your credit card in 3-5 business days. I say can I have an authorization # and she says " we dont have one". I said you claim to be this big company in business for x amount of years and this is your authorization process, your word?? She says yes I am the only Melanie here, and I am taking care of it. I said your company is a joke, call any other co. telephone, cable, cell, and if you cancel they give you an authorization #. I will be calling back within 5 days if I don't have a credit. Also as a precaution I have canceled the CC I originally gave them so as not to have any future problems with them if they don't cancel the policy. What a JOKE this co. is!!!

  • To
      4th of Feb, 2009
    +2 Votes

    I wonder if these people had anything to deal with Warranty Gold? I purchased a policy with them back in 2000 and they went out of business a year later and declared bankrupt with nothing to show for my $2300 I spent with them. I would never purchase another car warranty unless it is with the dealer and it is with the manufacture. You may pay more but get what you pay for.

    Tom R. Wharton, TX

  • An
      6th of Feb, 2009
    +2 Votes

    I work for this company. I quit my job at the wrong time and this is the only place that hired me, so i have to stick with it, only been there a short time and already see how they are ripping people off. The sales people tell you that you have to take it now or no deal, but then another department calls you back and tells you we can offer you a better rate??? WHAT!! Makes no sense. If your just shopping for quotes, give them a fake number, like The phone does have caller ID, buts sometimes the whole number doesn't show. But they will ask for your number if your a first time caller, GIVE THEM A PHONY NUMBER! That way they won't bother you if your not interested. Very sorry to anyone who gets blasted with calls. I do my best to put customers on the "do not call lists" when they say there not interested! When you get what you want to hear from the sales people don't listen to them when they tell you "you have to take it now or your done" just call back when your ready. But hopefully you won't end up buying from this company. SCAM! SCAM! SCAM! When customers ask us about being sued, were suppose to tell them "thats all been taken care of" NOT! They have to spoil employees with basketball courts, video games, ping pong, and an exercising room..just so they will stay there. DON'T BUY FROM THIS COMPANY!!! Have a great day!

  • De
      17th of Feb, 2009
    +2 Votes

    Dennis Sun City AZ

    I just got off the phone with this company, after a long talk and after reading all the notes here. I would like to say thank you to everyone for your comments and the time everyone did in researching. You saved me time and money for I too did not spend any of my hard earned money with them. Of course they were not happy, but i think they'll get over it.

  • Wa
      20th of Feb, 2009
    +2 Votes

    Thank you everyone now I know I won't be buying from this company!!!

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