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US Auto Parts Network / have to mail back part that's broken

1 Carson, United States

I purchased a window motor for my vehicle 7 months ago and it has already broken. The company requires that you mail back the old part at your expense (almost as much as the part itself) in order to receive a replacement or a refund! This is poor customer service! Buy from them at your own risk and pray you don't have a problem with the part as it will end up costing you so much more than just going to your local part dealer!!! Lesson learned and WILL NOT buy from them again.

Ms
Apr 25, 2014

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