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1 United States
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In late 2006 I purchased a dvd set titled The Incredible Hulk complete series 1-5 from, the copy I was sent was defective and not as described, I was promised a replacement or a refund and nothing happened. For the next two months repeated emails I sent were ignored, I later found the site had been shut down, after a couple of months I found two replica sites with different names by accident. I confronted them via email saying I knew it was the same company; the sites were exactly the same except coloring and a different phone number, they didn't deny this and promised me again a replacement or refund.

The site I was now dealing with was, I opted for a refund and was promised I would get it. In the two or so months after that I was repeatedly told my refund was being processed, every time I asked what the delay was I was told there was a problem processing my refund. I offered to give my credit card details again, I was twice told that my card had been refunded but it never was, I asked to speak to the manager and made it known how bad I was being treated, every answer I was sent was the same words verbatim with a different name at the bottom.

I was repeatedly lied to and misled, I even threatened legal action but couldn't find out how to go about it so I gave up. Two months ago I found another replica site, again there was no denial and this time I simply asked for a replacement and I was told I'd get it. The company asked for my original order number, I gave it and received no answer, I sent a couple more emails expressing how yet again I was being ignored and mistreated.

This is a company that has several replica sites, they have altered their sites names by adding .tv and removing .com and have other sites with different names. I have since discovered no longer exists. This company sells defective dvd sets and keeps customers money, makes repeated unfulfilled promises of replacements and refunds but never delivers and repeatedly lies to their customers, I have come across other complaints similar to mine.

I have been treated appallingly since late 2006; this company has altered their site names so as not to be found and when I did find them I have been given fake apologies and repeatedly lied to, misled and ignored.

This company may have other replica sites but as yet I have only found the ones mentioned in this report, six in total, two of which have been shut down. I believe this company's web sites should be shut down and that they shouldn't be able to operate.

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